Customer Ratings & Reviews

I love my new Samsung dryer. I live all the features on it and the steam feature as well. I like that I can set it to how dry I would like my clothing.

I feel like I need to share my frustrating experience with the Samsung washer/dryer set that I purchased back in May (2 months ago). The delivery and replacement process has been nothing short of a nightmare, leaving me deeply dissatisfied and regretful about my purchase decision. It's disheartening to admit that I have received damaged units not once, not twice, but an astonishing three times! First and foremost, the continuous arrival of damaged appliances has become a recurring theme. I understand that accidents can happen during shipping, but it's crazy how Best Buy/Samsung's quality control consistently fails to prevent such issues. The lack of attention to detail and negligence is simply unacceptable. I'm mostly frustrated because I've had to take time off from work every single time to accommodate the delivery and replacement appointments. This has caused immense inconvenience. Best buy's complete disregard for their customers' time and commitment is deeply disappointing. What's even more annoying is the fact that I have to reinstall the dryer myself each time a replacement arrives. (full disclosure: I did not purchase the installment option but if the product gets delivered in a damaged condition more than twice then I'm expecting for Best Buy to help out). I expect a certain level of service and support, and unfortunately Best Buy has failed miserably in providing any form of assistance or accountability in this regard. It's infuriating to have to bear the burden of their poor handling and defective products repeatedly. Not only has this experience soured my opinion of Best Buy, but it has also left me questioning their commitment to customer satisfaction. It is abundantly clear that their claims of providing reliable and durable appliances are nothing more than empty marketing tactics. I strongly advise anyone considering purchasing this Samsung washer/dryer set to think twice, specially if buying it from Best Buy. My ongoing struggle with damaged units, the inconvenience of taking time off work, and the burden of reinstalling the appliances myself have left me feeling frustrated. I thought that getting scammed by someone off Facebook when I tried purchasing a washer/dryer set was bad but this experience has proven to me that buying a washer/dryer set can be even more horrible.

Good dryer but venting cannot be configured to the sides, unclear why.

My second dryer, first Samsung lasted 10+ years and worked like a champ. So far this one is no different, sweet features and works as advertised

So far dryer performs as expects without any issues!

Nice dryer but takes time to dry comforters other than that it’s ok

Purchased largely due to the steam functions which have never worked properly. The dryer is only a few months old and under warranty, but the service tech could not fix it. Actually, he never attempted to fix it. The sensor function is terrible. The clothes are not even close to dry when it shuts off.

So far so good drys the cloths like it should. Need the base!

I would have given this 5 stars but I bought it out of box and it was a little banged up and you can hear something rubbing when it is on. Its a beautiful dryer and I hope it doesn't go out

Dryer won't dry my laundry completely. Keeps shutting off before my clothing is dry. I have tried timed dryer but it will shut off beforehand. It's very frustrating.

This is a Great dryer and it was also a great price!

Es hermosa, súper práctica, silenciosa y se adapto perfectamente al espacio, la ropa sale bien seca

Owned now for 4 months and it will not power on. Called Samsung to get warranty work done. They provided a provider. The day before they were supposed to come out and fix the issue, they contacted me and said they no longer service in my area. I blame Samsung for bad product and for not keeping up with their warranty providers. Now the washer: We had to go through 3 washers to get one that worked. I highly advise you not to buy a Samsung.

I love my new dryer. So quiet and doesn't take long to thoroughly dry the clothes.

Nice Dryer perfect color works flawlessly. Installers were very nice

Installation went smooth. Very quiet and I like the smart features.

So far the pair have performed perfectly and look beautiful.

Love it works perfectly and much quicker than my old one.

A lot of problems with the shipping apart they wanted to charge me for the shipping I have the total plan Tech a week waiting for the worst customer service I don't recommend buying it at Best Buy

This is awesome and looks nice too. The qualty is great