Customer Ratings & Reviews
- Model:
- DVE45B6300P/A3
- SKU:
- 11620075
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Mixed feelings but tend not to take a risk to buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit was delivered with defective motor. Second unit had an issue with the belt. Current unit works fine. Just wondering how long it will last. Build quality does not look to good and quality control seem poor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KEMI,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Love the product dislike Best Buy service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would probably give it more but the installer never hooked it up properly so most features are unusable
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Very noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy. Just used a few times. Every thing works fine except for the noise. Look good.
No, I would not recommend this to a friendNot as good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but sometimes turns on on its own. Can’t return anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chacha,
We understand that having a dryer that automatically turns on can be worrisome. We'd love to help you.
If your dryer's panel stays on after a cycle finishes or the drum light stays on even after you turn off the dryer, this is normal.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146831754, which will help our team pull up your information.
^Rainly
ARRIVED DAMAGED NOT ONCE, BUT TWICE.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how the item itself works, but I will say that I waited 3 weeks for delivery, and it arrived heavily damaged. Waited another 2 weeks for a new one.... again heavily damaged... waited 2 weeks for my 3rd dryer and thankfully it was good, So frustrating! I will never order from best buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Congratulations on your new dryer, PatriciaH.
We appreciate your patience in waiting for the replacement of your dryer, and we are glad to know that you have received the dryer.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
Excellent quality of material Beautiful appearance
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality of material! Beautiful appearance and the main thing in the lightest way it washes the clothes very well and in the heaviest way, in addition to washing well, it doesn't damage the clothes, it doesn't wear out the clothes, this was very important for our family!
I would recommend this to a frienddisappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer showed up and made more noise than the 15 year old second hand samsung dryer I was replacing. Talked to samsung customer service and best buy geek squad, all agreed to come out and inspect/repair the unit. However best buy had no appointments available, and the contracted service company for samsung is 2 hours away and not interested. I'll just return it and the associated washer, and look elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AndyM,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Kimberly
- Pros mentioned:Ease of use
Samsung Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is nice in style and is user friendly. Plus it was a good price
I would recommend this to a friend I’m done with Samsung
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works but it makes a horrible scraping noise from day 1. I called Samsung they didn’t want to know anything about it and told me to contact the vendor. I didn’t purchase the protection plan so Best Buy could care less. I have had bad luck with most of my Samsung appliances but I wanted everything to match.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with not having the best experience with your dryer. Let us help.
Here is a link for troubleshooting steps for your dryer that is making noise; kindly choose the one that matches, watch the video, and click the embedded words.
Samsung dryer is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149076386) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Dropping off dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They dropped it off but did not install it said they would come back later and never did I also pay for the total tech so it includes installation and hauling the old dryer away which is the only thing they did.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Honest Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motor stopped working 2 months after warranty expired.
No, I would not recommend this to a friendAdvanced
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer dryer set. It is smartphone interactive and aids in sleting cycles by the type of cloths your washing! It seems to sanatize and clean very well with less amount of laundry soap and fabric softener.
I would recommend this to a friendIt’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is taking more than one cycle to dry the clothes .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us proceed and improve the drying performance of your dryer.
Proper loading and cleaning of the lint filter on your dryer are some things that need to be checked to improve your dryer's drying performance.
You may refer to these links:
Clothes are not dry (with a video), click the hyperlink on step 2; inside that hyperlink, select option 1 with a video to clean the lint filter: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Dryer load: https://www.samsung.com/us/support/answer/ANS00080262/
The below link is the user manual for your model. Turn page 40 (Sort and load), pages 45-49 (Cycle overview, Cycle Chart, and Drying guide), and page 54 (Does not dry) for reference: https://downloadcenter.samsung.com/content/UM/202201/20220109065342454/20211202_DV6300B_DC68-04299K-00_EN_MES.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145802550, to help our team pull up your information.
Have a great day.
Melardo
Terrible service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never shop at best again, won’t not price match my dryer when I had proof of price, went to the store where I purchased the dryer show them proof still was told no , associate had a phone directly in front of him also told me he couldn’t call the store to verify and the last straw for me but when you call the store you get directed to a call center which forced me to drive to the store cause you can’t talk to over phone worst experience ever
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand the cause of your disappointment. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to answer your concerns about why the store cannot do a price match with the dryer.
Have a great day.
-John
Not the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing was did not last long It was broken in months
No, I would not recommend this to a friendNot well made.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than one month in and the dryer broke down already.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MarcS,
We want to know more about what transpires with your Samsung dryer and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Do yourself a favor, shop somewhere else.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was not on the scheduled day and the overall service is horrible. These were 2 items out of 6 that I ordered in December of 2023. Can you believe that I still don’t have the rest of my appliances, and it is now March 22nd of 2024. Delivery was canceled and rescheduled 7 times. Unacceptable customer service…. I wouldn’t go back to shop here if they were giving out free lunch. Do yourself a favor and stay far away
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PeterD,
To better assist you with this matter on the schedule of delivering your two appliances, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Helicopter?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pretty but I’ve only had it for 2 days and it’s making a noise that sounds like a helicopter..will probably be sending it back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DeidreE,
We understand how it feels to deal with a noisy dryer. We would love to assist you with your experience.
We recommend checking out the resources below, which have steps to help you become familiar with the noises the dryer is making. It also has a video we recommend watching fully.
Samsung dryers are noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146936499) to help our team pull up your information when you message us.
Thank you.
-Kimberly
quit working in less than 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working in less than 2 months and now have to wait on parts and the tech they sent didn’t even know what was really wrong with it and is just ordering new parts till he figures it out and by the time he get the parts it will have been down for atleast a month and best buy and there stupid 14 return policy won’t do anything it’s the last time i buy anything from best buy or another samsung product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JoeB,
We understand how you feel about waiting for the service technicians to come. We would love the opportunity to speak with you to provide an update on your service repair.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146970897) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Fragile Dryer?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer was dented in two locations when it was delivered and did not operate property. It took nail and tooth (literally 2-3 phone calls a day for 2 weeks straight) to get it replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo