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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2379 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers are delighted by the overall performance, quiet operation, and ease of use of the 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+. Many appreciate its impeccable drying performance, attractive color, large capacity, modern design, and numerous features. However, some customers have noted concerns about clothes falling out when the door opens, its size, and the price. A few customers reported negative experiences with customer service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 2,379 reviews
  • Rated 5 out of 5 stars

    dryer smart

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic dryer that we will be using for a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, i would recommend it as much people i can

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart dryer will automatically turn off the dryer based on your clothes wet level

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my perches! The app works well with this set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item and a must buy. You’ll see what I mean when you purchase one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine is very good, even that is giving me a very bad headache

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, totally recommend it for anyone looking for a replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and we love it. Love the steam option.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dry

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Six months old and the drum belt broke. Tech said nobody uses dryer sheets anymore and the build up from the dryer sheet broke the belt. WHAT? Terrible turn around time for repair 2 weeks. Tech repaired yesterday. Last night it started to make a strange noise. Like something rubbing against something. Called at 8am for a new service call...still waiting for them to get back with a return date. So sad that these appliances are not dependable AND they cost a small fortune to add insult to injury.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, smart functions help out to restart clothes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and value would recommend and great looking.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Woorks good. The sensor isn't the best sometimes clothes are still damp.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new Samsung washer and dryer S

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Samsung washer and dryer. Washer washes clothes very well. It’s you and Wi-Fi

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Appliances

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I write this review with mixed feelings. I recently bought a house and went to best buy for my appliances since my house was either missing some appliances or they were severely out dated. I ended up ordering a washer and dryer as well as a fridge and stove. The washer and dryer ended up being delivered on time and installed without any issues and would rate that at 5 stars. However it's a completely different story for the fridge and stove. When I purchased the fridge and stove I placed a delivery within the first week I moved into my new home, about 3 weeks after the purchase date. A few days before the delivery I got an email stating it would have to be rescheduled because one of the delivery people "failed a health screening". So I reschedule for 3 days later. I called customer support to talk to them about how was I suppose to live in my house without the appliances that I needed. We came to an agreement that I could pick up the appliances in person as I was told they were in stock at the store in Green bay. When I arrived to pick up the appliances I was told none of them have arrived or were in stock and was told that the next closest day I could get my appliances was 2.5 WEEKS LATER!! I couldn't believe it. Because of this I would caution purchasing appliances at Best buy. I have honestly never had a worse experience buying appliances that I depended on to be able to live and got little help from customer support.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Best dryer ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelente drying love the notification in my phone when cycle is finish

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dryer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had the dryer for a number of months now and are pleased with our purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice, beautiful and the best part, without any noi

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, beautiful and the best part, without any noise!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product Reciew

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient product, dries clothes quickly and quietly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good have been using for about a month and so far am satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it!! I like that I can download the app and operate it from my phone.

    I would recommend this to a friend