Customer Ratings & Reviews
- Model:
- DVE45B6300P/A3
- SKU:
- 6491509
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are delighted by the overall performance, quiet operation, and ease of use of the 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+. Many appreciate its impeccable drying performance, attractive color, large capacity, modern design, and numerous features. However, some customers have noted concerns about clothes falling out when the door opens, its size, and the price. A few customers reported negative experiences with customer service.
This summary was generated by AI based on customer reviews.
Avoid! 3 weeks old. we’ve had constant CL9 error.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy!! Avoid. Bought ours dryer 18th March 2025. Keeps stoping less than 5 mins after staring with a CL9 error. Can’t return because you only get a week to return apparently. We used it once and went on vacation. Week was over with. Now constant headache!!! You can not turn on and walk away. We have repositioned, cleared the vent, changed the vent…. Still only works without error 25% of the time. Looks great but completely useless at the job.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the inconvenience of dealing with a dryer giving an error code. Let us help.
We suggest referring to the guide below to address your concern about displaying a CL9 error code in the dryer. Please click on the embedded word.
Samsung dryer displays an error code
https://www.samsung.com/us/support/troubleshoot/TSG10001006/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148867477) to help our team pull up your information.
Have a great day.
^Camille
A lot of problems for shipping
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of problems with the shipping apart they wanted to charge me for the shipping I have the total plan Tech a week waiting for the worst customer service I don't recommend buying it at Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear BestBuy clients,
We understand that anyone would be disappointed if they had to endure this experience, Daniel R. Allow us to help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it works perfectly and much quicker than my old one.
I would recommend this to a friendDryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dyerngetvit on sale on black Friday highly recommend
I would recommend this to a friendGood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is awesome and looks nice too. The qualty is great
I would recommend this to a friendAwesome buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These appliances are great easy to use great price.
I would recommend this to a friendMixed feelings but tend not to take a risk to buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit was delivered with defective motor. Second unit had an issue with the belt. Current unit works fine. Just wondering how long it will last. Build quality does not look to good and quality control seem poor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KEMI,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Love the product dislike Best Buy service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would probably give it more but the installer never hooked it up properly so most features are unusable
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Very noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy. Just used a few times. Every thing works fine except for the noise. Look good.
No, I would not recommend this to a friendDoor bolts will not catch the backing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dryer but when changing the door to open from the otherside the screw would not catch on the metal backing as its not attached and pushes away from the bolt, so i tried putting it back on the original side and it would NOT catch there either, i tried 6 times on both sides and it will not catch, the tip of the bolt is actually stripped now. The backing should be attached so it doesn't push away from the bolt so it will actually catch and hold the door on. Now i have a brand new dryer with only 1 bolt holding my door on.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
We can feel your disappointment with this dryer. We are here to help you.
Please see pages 36 to 38 of the user manual for steps on how to a door reversal.
https://downloadcenter.samsung.com/content/UM/202312/20231228095339863/OID55766_IB_DV8300B_EN_231222.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148020002), and it will help our team pull up your information.
^Rodel
Not as good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but sometimes turns on on its own. Can’t return anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chacha,
We understand that having a dryer that automatically turns on can be worrisome. We'd love to help you.
If your dryer's panel stays on after a cycle finishes or the drum light stays on even after you turn off the dryer, this is normal.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146831754, which will help our team pull up your information.
^Rainly
ARRIVED DAMAGED NOT ONCE, BUT TWICE.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how the item itself works, but I will say that I waited 3 weeks for delivery, and it arrived heavily damaged. Waited another 2 weeks for a new one.... again heavily damaged... waited 2 weeks for my 3rd dryer and thankfully it was good, So frustrating! I will never order from best buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Congratulations on your new dryer, PatriciaH.
We appreciate your patience in waiting for the replacement of your dryer, and we are glad to know that you have received the dryer.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
Samsung dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was bought out of box. Drum did not work correctly and had to trade in for a different dryer.
No, I would not recommend this to a friendAvoid this Dryer & Samsung Customer Service!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased new washer and dryer and received a dryer with broken sensor. Took 2 weeks to get customer service to send tech out to fix. Rude and unresponsive customer service reps. Wasted 9 hours on phone with Best Buy and Samsung reps trying to solve. Will never purchase a Samsung product again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GrantG, we understand your frustration regarding the wait time to have a service technician repair your broken dryer sensor. We want to speak with you directly to discuss this matter and explore other options that may assist you.
Should you wish to provide feedback to the customer service of the retailer, please get in touch with the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150265827) to help our team pull up your information.
Have a great day.
^Camille
Samsung Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is nice in style and is user friendly. Plus it was a good price
I would recommend this to a friendWashing Problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is great but when it is done washing, it gets really hot.
I would recommend this to a friendExcellent quality of material Beautiful appearance
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality of material! Beautiful appearance and the main thing in the lightest way it washes the clothes very well and in the heaviest way, in addition to washing well, it doesn't damage the clothes, it doesn't wear out the clothes, this was very important for our family!
I would recommend this to a friendWasher and dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great but this is the second delivery and Best Buy keep sending them dented up
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
disappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer showed up and made more noise than the 15 year old second hand samsung dryer I was replacing. Talked to samsung customer service and best buy geek squad, all agreed to come out and inspect/repair the unit. However best buy had no appointments available, and the contracted service company for samsung is 2 hours away and not interested. I'll just return it and the associated washer, and look elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AndyM,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Kimberly
Dropping off dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They dropped it off but did not install it said they would come back later and never did I also pay for the total tech so it includes installation and hauling the old dryer away which is the only thing they did.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel