Customer Ratings & Reviews
- Model:
- DVE45B6300P/A3
- SKU:
- 6491509
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are delighted by the overall performance, quiet operation, and ease of use of the 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+. Many appreciate its impeccable drying performance, attractive color, large capacity, modern design, and numerous features. However, some customers have noted concerns about clothes falling out when the door opens, its size, and the price. A few customers reported negative experiences with customer service.
This summary was generated by AI based on customer reviews.
I’m done with Samsung
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works but it makes a horrible scraping noise from day 1. I called Samsung they didn’t want to know anything about it and told me to contact the vendor. I didn’t purchase the protection plan so Best Buy could care less. I have had bad luck with most of my Samsung appliances but I wanted everything to match.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with not having the best experience with your dryer. Let us help.
Here is a link for troubleshooting steps for your dryer that is making noise; kindly choose the one that matches, watch the video, and click the embedded words.
Samsung dryer is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149076386) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Faulty Dryers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had washer & dryer delivered, my husband installed both dryer/washer. Washer worked fine but when dryer was installed, started making extremely loud rubbing noise (also came damaged, front frame of dryer was slightly coming apart). We called customer service only to be told we would have to wait another week for new dryer to be delivered, replaced, and installed. A week layer dryer was replaced and installed only for the associate to rudely tell us he has no time to call customer service and wait for them because our dryer was once again faulty. Only to be called by customer service stating we’d have to wait yet again another week for a dryer and that there would be no promise that the new dryer wouldn’t be faulty also because it’s possibly a “bad batch”. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Owner
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage! Dryer has been replaced once and the replacement unit does not work either. I have spent hours trying to coordinate repairs and Samsung service/warranty could NOT be less helpful. I have 2 Samsung dryers in my house and will never buy Samsung again! Samsung service is GARBAGE!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about not getting the assistance needed for your dryer, RobertJ. We would like to know more about what's going on with your dryer so we can offer the help you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149160215, to help our team pull up your information when you message us.
Have a great day.
-John
BUYER BEWARE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these dryer one month ago and I still haven't been able to use it, the dryer keeps tripping the breaker, two electricians already confirmed that the problem is the dryer, I haven't been able to get a technician to review the dryer because I had a scheduled appointment for yesterday and the total tech technician didn't arrive. Hopefully I'll have them repair it next week but honestly this whole experience has been a nightmare. I would give ZERO stars if I could, will not buy a Samsung dryer ever again! The washer does work pretty well but honestly, without the dryer is hard to know if it works that great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your patience in waiting with the service technician, MariaM.
You can check the services we offer at the link below.
https://www.samsung.com/us/support/service/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145693101, which will help our team pull up your information.
^Rainly
It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is taking more than one cycle to dry the clothes .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us proceed and improve the drying performance of your dryer.
Proper loading and cleaning of the lint filter on your dryer are some things that need to be checked to improve your dryer's drying performance.
You may refer to these links:
Clothes are not dry (with a video), click the hyperlink on step 2; inside that hyperlink, select option 1 with a video to clean the lint filter: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Dryer load: https://www.samsung.com/us/support/answer/ANS00080262/
The below link is the user manual for your model. Turn page 40 (Sort and load), pages 45-49 (Cycle overview, Cycle Chart, and Drying guide), and page 54 (Does not dry) for reference: https://downloadcenter.samsung.com/content/UM/202201/20220109065342454/20211202_DV6300B_DC68-04299K-00_EN_MES.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145802550, to help our team pull up your information.
Have a great day.
Melardo
Advanced
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer dryer set. It is smartphone interactive and aids in sleting cycles by the type of cloths your washing! It seems to sanatize and clean very well with less amount of laundry soap and fabric softener.
I would recommend this to a friendTerrible service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never shop at best again, won’t not price match my dryer when I had proof of price, went to the store where I purchased the dryer show them proof still was told no , associate had a phone directly in front of him also told me he couldn’t call the store to verify and the last straw for me but when you call the store you get directed to a call center which forced me to drive to the store cause you can’t talk to over phone worst experience ever
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand the cause of your disappointment. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to answer your concerns about why the store cannot do a price match with the dryer.
Have a great day.
-John
Do yourself a favor, shop somewhere else.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was not on the scheduled day and the overall service is horrible. These were 2 items out of 6 that I ordered in December of 2023. Can you believe that I still don’t have the rest of my appliances, and it is now March 22nd of 2024. Delivery was canceled and rescheduled 7 times. Unacceptable customer service…. I wouldn’t go back to shop here if they were giving out free lunch. Do yourself a favor and stay far away
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PeterD,
To better assist you with this matter on the schedule of delivering your two appliances, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Helicopter?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pretty but I’ve only had it for 2 days and it’s making a noise that sounds like a helicopter..will probably be sending it back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DeidreE,
We understand how it feels to deal with a noisy dryer. We would love to assist you with your experience.
We recommend checking out the resources below, which have steps to help you become familiar with the noises the dryer is making. It also has a video we recommend watching fully.
Samsung dryers are noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146936499) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Not well made.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than one month in and the dryer broke down already.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MarcS,
We want to know more about what transpires with your Samsung dryer and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Not the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing was did not last long It was broken in months
No, I would not recommend this to a friendquit working in less than 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working in less than 2 months and now have to wait on parts and the tech they sent didn’t even know what was really wrong with it and is just ordering new parts till he figures it out and by the time he get the parts it will have been down for atleast a month and best buy and there stupid 14 return policy won’t do anything it’s the last time i buy anything from best buy or another samsung product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JoeB,
We understand how you feel about waiting for the service technicians to come. We would love the opportunity to speak with you to provide an update on your service repair.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146970897) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Jassiel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lavadora The worst washing machine you can buy. After fifteen days of buying it, the washing machine suddenly started to vibrate very strongly out of control. I called the BEST BUY store to return it and it couldn't be done because more than fifteen days had passed, so I called the Samsung technicians for the warranty and they simply didn't answer me. I recommend to everyone who has time to DO NOT BUY IT.
No, I would not recommend this to a friendFragile Dryer?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer was dented in two locations when it was delivered and did not operate property. It took nail and tooth (literally 2-3 phone calls a day for 2 weeks straight) to get it replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Needs a update
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Wish it had a better timed dry option
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, Dbow. We are glad to know that your dryer works great, and we will be sure to pass on what you have told us to our product team for our current and future product development.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144975126), which will help our team pull up your information.
Have a great day.
Melardo
Honest Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motor stopped working 2 months after warranty expired.
No, I would not recommend this to a friendMehhhh let’s see how it goes…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well. This was not what we wanted. We ordered the GE’s but the dryer was back ordered. And was not given an idea of when the GE dryer was coming in. I didn’t had any other choice as I was in need for a washer and Dryer, and I had to chose these. So, let’s see how it goes… Oh wait, almost forgot. When we received them, SURPRISE!!! The Samsung dryer was mechanically unfunctional. The installer said, “This is wrong”. Three days later they came back to change it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We are glad to hear the dryer was replaced with a functional one. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Samsung washer and dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far, quiet and fairly fast on drying and washing. A little complicated on adding dryer time. Good lint filter design to increase filter screen surface.
I would recommend this to a friendPossible defect or item out of stock now…
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made purchase in November didn’t get it till mid March only to have to request it to be sent back because it’s not working… now it’s not in stock. Horrible experience with the item and unacceptable experience with the call center who was supposedly going to call me back even gave me a reference number only to have to repeat myself when calling back when they want to know why I’m calling for…. Normally I have really good experience with Best Buy in general however not sure what happened with this order. Oh and the set up wasn’t bad, you have to connect to your water for the sanitation to work… just a heads up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for informing us of your experience purchasing one of our Samsung dryers.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Do not buy this!! Stay away
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this dryer. Second one within 3 months already went bad again. Best buy will not help me. First one went bad within the 24hrs, now the second one 3months later. When i called the lady i spoke with was very disrespectful to the point i hung up the phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about your overall experience. Allow us to further assist you with your dryer, Mario.
We would like to speak to you directly to gather more information about the dryer so we can better assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148576599, to help our team pull up your information.
Have a great day!
^Chrystel