Customer Ratings & Reviews
- Model:
- DVE45B6300P/A3
- SKU:
- 6491509
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are delighted by the overall performance, quiet operation, and ease of use of the 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+. Many appreciate its impeccable drying performance, attractive color, large capacity, modern design, and numerous features. However, some customers have noted concerns about clothes falling out when the door opens, its size, and the price. A few customers reported negative experiences with customer service.
This summary was generated by AI based on customer reviews.
Stay dry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less wrinkles. I love all of the settings. I just wish the doors opened in opposite directions. It would make transferring clothes so much easier.
I would recommend this to a friendAwful experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shopping at Best Buy was a nightmare. The actual performance of the unit is good. The delivery and coordination of the delivery was horrific.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with your purchase and delivery experience, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Noisy Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer is very loud has an annoying sound when the drum turns , tech said it was normal why of course it is! Can here it two rooms away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's help you enhance your dryer's overall performance, SandraD.
If you're hearing a little noise from yours, check that it's level and has some space around it. If you hear noise from inside, it's likely from your clothes: emptying the pockets and turning clothes with metal bits inside out can reduce that sound.
You may refer to these links and videos:
Samsung dryer is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Samsung dryer is vibrating or shaking: https://www.samsung.com/us/support/troubleshooting/TSG01109143/
Understanding noises and error codes on your Samsung dryer: https://www.youtube.com/watch?v=O-spYqpi2-s
The below link is the user manual for your model. Turn the page 40 (Sort and load), and page 55 (Is noisy) for reference: https://downloadcenter.samsung.com/content/UM/202201/20220109065342454/20211202_DV6300B_DC68-04299K-00_EN_MES.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145725504, to help our team pull up your information.
Have a great day.
Melardo
Bad choice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this on June 24, 2023. It just died. That's 15 months. The repair guy says it will take $900 to fix, which is ~$250 more than than it cost. I've had Samsung products before with success, so this is a big disappointment.
No, I would not recommend this to a friendDried first time everytime
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer with awesome tech in it my last dryer took 2 hours to dry anything but this dries all my clothes and sheets super fast
I would recommend this to a friendDO NOT BUY IN BEST BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy any appliances in best buy. Zero customer service and they dont care
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer questions about the service you experienced.
-Kimberly
Looking the other way.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We not only waited for 2 months, but after we finally received the dryer it did not work. We initally asked for a replacement, but because it was going to take them another 2 months. We went to Lowe's that day and they delivered the same dryer the next day. The only difference was that it worked. We have always purchased anything tech related from Bestbuy, but this was our first major appliance through them. All I can say is that we had the worst experience and that their entire delivery service is bizarre. Never again.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Shipping and delivery was horrible.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both arrived damaged. Still haven’t received my gift card.delivery driver knew they were damaged and dropped it off anyway while I was deployed instead of just taking it back and exchanging for ones that were not damaged. Then I was originally offer $40 … the cost to replace the back panel alone on a brand new washer is $258
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Missing “In Stock” Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on May 4th and was in stock at store. Could have left that day with it. Daughter moving into first apartment on June 8th and first appointment time available was June 10th. The morning of appointment (10:30am) after taking off work for the day, I was called at 7am to be told there was no dryer. Delayed until July 29th.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Not worth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price and the smart feature is useless
No, I would not recommend this to a friendBrand response from Samsung
Posted .Alexander, sharing your experience with the dryer matters. Allow us to help.
Please see page 52 under the "SmartThings" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202312/20231228095339863/OID55766_IB_DV8300B_EN_231222.pdf
Here is a link for further details on the SmartThing feature
Use SmartThings to control your Samsung dryer remotely.
https://www.samsung.com/us/support/answer/ANS00089042/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147178479) to help our team pull up your information.
Have a great day.
^Camille
Samsung washer & dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ❤️ my new Samsung washer & dryer .. nice finish and I’m able to stack them if needed. I’d recommend these !!
I would recommend this to a friendTemp setting are predetermined and not adjustable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All these wonderful cycles and the temp is mostly preset for HIGH heat. That’s BS . Can’t be adjusted for lower heat settings
No, I would not recommend this to a friendAll the right features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and is very power efficient. Awesome companion to my Samsung Washer and the Smart Things app.
I would recommend this to a friendBdub
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had two dryers delivered and two arrived faulty. Best Buy has provided adequate support on getting the dryer replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you very much for your observation of our dryer. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Bad machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer stopped working right after the warranty was expired. I would never buy another one of these dryers
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are here to assist you at any time, RandyO. We would like to know more about the issue with your dryer so that we can offer the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150079802, to help our team locate your information when you message us.
Have a great day.
-John
Doesn't dry clothes completely
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry clothes completely in auto dry mode. Very disappointing for a $900 dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MitchellE, we want to ensure the dryer is working as it should. We are here to help.
Below is a link to help you diagnose if your dryer does not dry well. Please click on the embedded word and watch the video included.
Dryer is not hot enough
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146918349) to help our team pull up your information.
Have a great day.
^Camille
Terrible delivery and installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible delivery and installation team. They were rude and unprofessional. Did not want to bother to do their job nor they used all the parts that I purchased. Very lazy and wanted to get out of the house as soon as they could.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung is a great appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with our purchase! All of our appliances are Samsung & they have a great product.
I would recommend this to a friendDryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This great the steam feature is great works great water already hooked up to water line.
I would recommend this to a friendJuuuuuuuuuuunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks pretty, thats it. Leveling feet look like plastic from a tonka toy. On normal mode, it couldnt even dry a small load of towels. And this happened EVERY time. Couple this with how twrrible the washer, stacking kit AND "ease of delivery", i wouldnt touch this set or this company with YOUR finger.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Christian,
We know how important a working appliance is at home. We're here to help with your dryer.
Here's a link to help you figure out why your towels are still wet after using the dryer. Please select the bullet that most closely matches your experience, check for any embedded words along the steps, and watch the video completely.
Clothes are not dry after using a Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
To assist you with your delivery experience, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly