Customer Ratings & Reviews
- Model:
- DVE45B6300P/A3
- SKU:
- 6491509
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are delighted by the overall performance, quiet operation, and ease of use of the 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+. Many appreciate its impeccable drying performance, attractive color, large capacity, modern design, and numerous features. However, some customers have noted concerns about clothes falling out when the door opens, its size, and the price. A few customers reported negative experiences with customer service.
This summary was generated by AI based on customer reviews.
not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought as a scratch and dent drove from Kentucky to Ohio for pick up did not unwrap them until back home and looked like it fell out back of a truck. also contacted samsung about the 20yr warranty and they acted like they didn’t even know it had a 20 year warranty and it’s posted on front of machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hearing your experience saddens us. Let's look into this, JustinS.
To learn more about the dryer's warranty coverage, kindly read pages 61-65:
User manual:
https://downloadcenter.samsung.com/content/UM/202312/20231228095339863/OID55766_IB_DV8300B_EN_231222.pdf
We would love to speak to you directly to discuss this further and for us to better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146940578, to help our team pull up your information.
Have a great day!
^Chrystel
Dents
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with dents. Waiting for replacement later this month.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Dryer quit working two weeks out of warranty.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.$900 dryer lasting barely one year is totally unacceptable. We think motor went out. Samsung won’t give any discount on repair and estimate it’ll be up to $350 to repair. Will never buy another Samsung. Our last dryer lasted 25 years and was a different brand.
No, I would not recommend this to a friendBaddest experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What kind of audacity is this ,i ordered for dryer and washer since June 2024 u only delivered my dryer and u want me to do give good review about your product, we are in August 2024 still no washer.my biggest bad experience
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We know how disappointing it is to have a delay in the delivery of your appliance. We'd love to help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Samsung dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry clothes unless it run an hour and a half
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kathy,
We are aware of the significance of having functional appliances at home. We're here to assist you with your dryer.
Here is a link with steps to help you with your dryer that takes time to dry your clothes. We suggest watching the video fully and clicking on the embedded words for more details.
The dryer cycle takes too long.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146984819) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Samsung dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer doesn’t dry as good as it says. Every time we take our clothes out of the dryer, it was still damp. We had a dry it at least two times before we could take it out of the dryer and the lint catcher caught some of the clothes and ripped it not a happy camper.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi OctavioG,
We care about improving the performance of your dryer. Let's look at solutions to get your unit working correctly.
Below is a link to help you with your dryer not completely drying your clothes. Please choose the bullet that best fits your experience level. Click on any embedded text and watch the entire video if there are any.
Clothes are not dry after using a Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
We would love to speak to you about the assistance we can provide. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146937813) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Broken
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product and still haven't been delivered one that works. All three dryers so-far have been broken and its been almost three weeks since purchase. I am at the end of my ropes from missing work for the deliveries and each time is a waste and a disappointment. The only good thing is that the reps on the phone are easy to get a hold of. Sooo stressed out!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
Worst customer service ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technician who came to setup didn’t fix the handle in freezer properly and for that they want to return item and send me new after 45 days rather than someone coming and fix it in 5 min. What kind of service is this. I’ll refrain buying it from Best Buy and they even made me get total member.
No, I would not recommend this to a friendInstall team from Best Buy damaged my floor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great but Best Buy’s delivery people scratched my hardwood floors and then Best Buy’s people offered an insulting $100 for damages. Wouldn’t recommend Best Buy for install.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand where you're coming from. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All good thank guys for you help one I’m very apreciarty
I would recommend this to a friendWasher and dryer install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick installation the installers were Proffesional
I would recommend this to a friendExcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!!! Installation was quick and flawless!!!
I would recommend this to a friendGreat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would love if could start a load via the app as well as supplying a drum light for washer
I would recommend this to a friendThe worst buying experience I’ve ever had!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a washer and dryer from Best Buy with installation. The washer came fine. The dryer was damaged. They gave me a new appointment and brought a damaged dryer again I’ve complain to corporate and to management at the store in Modesto. Still no reaction I hate to say it, but Best Buy is not what it used to be.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us about your experience purchasing your Samsung appliances and their status when they arrived.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Save your money!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer didn’t last 2 months and it stopped heating. I should have listened to the reviews. Then it was a battle trying to get Samsung to send a repair technician out to fix it. Samsung is the worst I’m starting to see that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jam, let's go ahead and help you with your dryer.
Here is a link to help you with the dryer that is not heating. For additional tips, please click the hyperlink (dryer's cycles, settings, and features).
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145889434) to help our team pull up your information when you message us.
Have a great day.
-John
gift card
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer has worked fine & has many settings. t shirts still have a few wrinkles.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Cinda,
We understand your disappointment with not having the best experience with your dryer. Let us help.
Here is a link to the user manual; kindly go to page 42 and check the wrinkle prevent feature of your dryer.
User manual.
https://downloadcenter.samsung.com/content/UM/202312/20231228095339863/OID55766_IB_DV8300B_EN_231222.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149190775) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Samsung dryer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box didnt work once. Overheated so bad burned my hand when i touched the outide.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RexM,
We recognize what you went through with your dryer. We're set to assist in finding solutions.
We would be delighted to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148620591) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just think the alarm sound need to b louder to hear throughout the house
I would recommend this to a friendUnsatisfied customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer Service is awful. The store never picks up the phone. Open box item was defective when we were told it only had scratches on it. Never again dealing with Best Buy. They do not take care of their loyal customers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you as Samsung does not sell open-box appliances.
Have a great day.
-John
Poor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our order was delayed on the scheduled delivery date just couple of hours before we were supposed to recieve our purchased items. We still had to pay our instalaters . We disapointed with Best Buy cuatomer service.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille