Customer Ratings & Reviews
- Model:
- DVE45B6300P/A3
- SKU:
- 6491509
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are delighted by the overall performance, quiet operation, and ease of use of the 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+. Many appreciate its impeccable drying performance, attractive color, large capacity, modern design, and numerous features. However, some customers have noted concerns about clothes falling out when the door opens, its size, and the price. A few customers reported negative experiences with customer service.
This summary was generated by AI based on customer reviews.
Waste of time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer did not work properly as it should have been checked out before putting it on the floor as a box item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for leaving us a review about your overall experience with this Samsung dryer, VanessaT. We'll be glad to look into this for you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Lies on website
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the what the details said it was at all was supposed to be 120v only 220v
No, I would not recommend this to a friendPiece of Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it less than two months and the thing has broke twice. Piece of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lance, we want you to have a working dryer to dry your clothes. Let's have this back on track to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146084244) to help our team pull up your information.
Have a great day.
^Camille
Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product NEVER been delivered Never buy from Best Buy
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us that the dryer has never been delivered, and we understand how you feel about what happened.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry well. After 3 dry cycles its still damp.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GiselleM, we know the convenience of having a working dryer at home. We are here to help.
Below is a link to help you diagnose if your dry does not dry well. Please click on the embedded word and watch the video included.
Dryer is not hot enough
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146674220) to help our team pull up your information.
Have a great day.
^Camille
Samsung dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible dryer. It does not dry in one load. Do not buy this dryer
No, I would not recommend this to a friendBrand response from Samsung
Posted .It's our pleasure to receive a review from a client like you, ShannanJ.
If your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty.
I have shared a Samsung link below to make sure that we are performing the right troubleshooting steps.
Clothes are not dry after using the Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999
Cycles, settings, and features on your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00051022/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Also, you can check the troubleshooting guide on the model's user manual link below on pages 55-56.
https://downloadcenter.samsung.com/content/UM/202210/20221017103632080/DV8300B_WEB_OID55766_English.pdf
You can also watch the video links below.
Clean the moisture sensor on your Samsung dryer so it doesn't shut off early.
https://www.youtube.com/watch?v=lwWeL5JYNNo
What to do if your Samsung dryer isn't heating or drying?
https://www.youtube.com/watch?v=LibK_OLFH4Q
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145700512, which will help our team pull up your information.
^Rainly
Incomplete
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot use the unit because the cord to plug in the outlet was too short.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you letting us know about the power cord, KieeG.
Do not modify the plug provided with your dryer – if it doesn’t fit the outlet, have a proper outlet installed by a qualified electrician.
Your dryer has an optional cord with an equipment-grounding conductor and a grounding plug. This cord is sold separately
To better assist you with the power cord, I highly suggest contacting our Samsung Parts Team at (800) 627-4368. Open every Monday to Friday 9:00 AM to 6:00 PM EST.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145678937, which will help our team pull up your information.
^Rainly
No washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t tell yet … purchased over a month ago and can’t get it installed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We appreciate your time in leaving us a review.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dry seemed fine but really didn’t get to use it because washer was no good
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad about your effort in providing us with your review, SamuelO.
We are pleased to hear that your dryer is working.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist with your washer.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145397776), which will help our team pull up your information.
Have a great day.
Melardo
bad product bad service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it came totally broken, I haven't been able to use it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Dryer not working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is not working. It was delivered and it is not working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Tech services
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase the washer and dryer the tech didn’t connect my dryer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Acworth,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. It's not the experience we want you to have with one of our products.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144752060
^Chrystel
Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this set and love them. They work great and are well worth the money. I truly love the dark color of the door. The dryer has a steam option that I thought I would not use but now I use it all the time to refresh jackets and blankets. Love this option.
I would recommend this to a friendGreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product drying time great smalls loads large loads great product.
I would recommend this to a friendWorst Dryer ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is the worst. I can put 1 shirt in it, turn it to time-dry for 1 hour and it still comes out wet. I have tried different settings and every time everything comes out wet or damp. I had another dryer for 2 years and that died. I guess i will have to really think about buying a Samsung again!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure that you're using the dryer to its full potential, KevinM. Let's assist you in maximizing your dryer's performance!
Getting your dryer to dry your clothes shouldn't be complicated. If you're having difficulty with it, you'll want to check how you're loading the dryer, what settings you're using, and whether you're keeping it (and the exhaust vent) clean and free of lint. Please check these details.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
You may also watch our youtube video about "What to do if your Samsung dryer isn't heating or drying":
https://www.youtube.com/watch?v=LibK_OLFH4Q
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Ensure to select the correct cycles and settings based on what is drying. For more information, see our guide for "Cycles, settings, and features on your Samsung dryer":
https://www.samsung.com/us/support/answer/ANS00051022/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145233883, to help our team pull up your information.
Have a great day!
^Chrystel
Worst Dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should be 0,worst performance in have ever seen should have gone for something else, it was less than 3 months that it was installed and had multiple problems and finally realized that it was the motherboard and are planning to order it now, trusted the brand and now facing the circumstances
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you informing us, Bobby. Let's get your dryer fixed and working in no time!
To order the compatible motherboard for your dryer, you may refer to our Samsung Parts Team or the Samsung Parts website:
1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST.
2. https://www.samsungparts.com/Default.aspx.
It would be great if you could give us a few more details that led to what you are experiencing with the unit.
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145254784, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer works great and the first men to deliver did a great job. However a new pedestal had to be delivered due to damage. The men that delivered totally disconnected they dryer from the vent. I had to move the dryer by myself, climb behind it and reconnect it. Plus they left their open box cutter under some towels that were on my washer. Not happy with delivery guys number 2.
I would recommend this to a friendDryer review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer. No complaints.but had some issues and started leaking right after warranty expired
I would recommend this to a friendExcellent!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet and programmable to what you want to do with your clothes. We was surprised how much clothes it can dry on each load. The color is exactly what we wanted and it has been worth the wait.
I would recommend this to a friendGood machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine lots of user friendly options. Works better than advertised
I would recommend this to a friend