Customer Ratings & Reviews

very nice dryer. it gets the job done real quick. thanks

Love it. Would buy again. Perfect for my first dryer.

Nice dryer, like the wrinkle prevent feature. Recommend!

Excellent machine, controls are too high when put on top of washer.

Good dryer! Would certainly recommend. A bit noisy

Clothes come out wrinkle free!********************

Works great and now it connect with the smart app.

Good product but making me leave a long review isn’t making it better.

Dryer won't dry my laundry completely. Keeps shutting off before my clothing is dry. I have tried timed dryer but it will shut off beforehand. It's very frustrating.

I bought the set, washer said to be in excellent condition which it was but the dryer was satisfactory, I was a little iffy about it but when I read the description of “satisfactory” I figured It will be just some unnoticeable dents and scratches and it may not include the non essential accessories. First thing that I noticed was that the dryer was covered in dents and scratches on the front and sides, I tried to connect it and noticed there is no cord, screws, or any of the ESSENTIAL parts are included. I had to do couple trips to home depot to finally get the right screws only to find out the dryer is malfunctioning. The tub sounds to broken. Very very unsatisfied with this purchase .

I love my new Samsung dryer. I live all the features on it and the steam feature as well. I like that I can set it to how dry I would like my clothing.

I feel like I need to share my frustrating experience with the Samsung washer/dryer set that I purchased back in May (2 months ago). The delivery and replacement process has been nothing short of a nightmare, leaving me deeply dissatisfied and regretful about my purchase decision. It's disheartening to admit that I have received damaged units not once, not twice, but an astonishing three times! First and foremost, the continuous arrival of damaged appliances has become a recurring theme. I understand that accidents can happen during shipping, but it's crazy how Best Buy/Samsung's quality control consistently fails to prevent such issues. The lack of attention to detail and negligence is simply unacceptable. I'm mostly frustrated because I've had to take time off from work every single time to accommodate the delivery and replacement appointments. This has caused immense inconvenience. Best buy's complete disregard for their customers' time and commitment is deeply disappointing. What's even more annoying is the fact that I have to reinstall the dryer myself each time a replacement arrives. (full disclosure: I did not purchase the installment option but if the product gets delivered in a damaged condition more than twice then I'm expecting for Best Buy to help out). I expect a certain level of service and support, and unfortunately Best Buy has failed miserably in providing any form of assistance or accountability in this regard. It's infuriating to have to bear the burden of their poor handling and defective products repeatedly. Not only has this experience soured my opinion of Best Buy, but it has also left me questioning their commitment to customer satisfaction. It is abundantly clear that their claims of providing reliable and durable appliances are nothing more than empty marketing tactics. I strongly advise anyone considering purchasing this Samsung washer/dryer set to think twice, specially if buying it from Best Buy. My ongoing struggle with damaged units, the inconvenience of taking time off work, and the burden of reinstalling the appliances myself have left me feeling frustrated. I thought that getting scammed by someone off Facebook when I tried purchasing a washer/dryer set was bad but this experience has proven to me that buying a washer/dryer set can be even more horrible.

My second dryer, first Samsung lasted 10+ years and worked like a champ. So far this one is no different, sweet features and works as advertised

Good dryer but venting cannot be configured to the sides, unclear why.

So far dryer performs as expects without any issues!

Nice dryer but takes time to dry comforters other than that it’s ok

I would have given this 5 stars but I bought it out of box and it was a little banged up and you can hear something rubbing when it is on. Its a beautiful dryer and I hope it doesn't go out

So far so good drys the cloths like it should. Need the base!

This is a Great dryer and it was also a great price!

The day that purchased this washer and dryer at the sterling store one of the team members helped me with the purchase and she added everything else without one piece which was required for installation and the day the installation team came they said that they cannot do it without that part. So they said that we will order it and schedule the installation again. At the mean time asked them to take the measurements and make sure that it fits. He got the measurements and confirmed that it will fit. So the next time another team came and they said that they are only here to deliver the kit and they cannot do the installation. The big unit was still in my living room for one week and I had to schedule another installation appointment. Geek squad and Best Buy are very unprofessional and they don’t communicate well with each other. I really had a bad experience with them in both appointments. Had to call customer support and stay on hold for up to an hour to schedule appointments.