Customer Ratings & Reviews
- Model:
- DVE45B6300P/A3
- SKU:
- 6491509
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, quiet operation, and ease of use of the 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+. Many appreciate its impeccable drying performance, attractive color, large capacity, modern design, and numerous features. However, some customers have noted concerns about clothes falling out when the door opens, its size, and the price. A few customers reported negative experiences with customer service.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Color, Overall performance
Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this set and love them. They work great and are well worth the money. I truly love the dark color of the door. The dryer has a steam option that I thought I would not use but now I use it all the time to refresh jackets and blankets. Love this option.
I would recommend this to a friend Baddest experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What kind of audacity is this ,i ordered for dryer and washer since June 2024 u only delivered my dryer and u want me to do give good review about your product, we are in August 2024 still no washer.my biggest bad experience
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We know how disappointing it is to have a delay in the delivery of your appliance. We'd love to help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Dents
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with dents. Waiting for replacement later this month.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Install team from Best Buy damaged my floor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great but Best Buy’s delivery people scratched my hardwood floors and then Best Buy’s people offered an insulting $100 for damages. Wouldn’t recommend Best Buy for install.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand where you're coming from. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Worst customer service ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technician who came to setup didn’t fix the handle in freezer properly and for that they want to return item and send me new after 45 days rather than someone coming and fix it in 5 min. What kind of service is this. I’ll refrain buying it from Best Buy and they even made me get total member.
No, I would not recommend this to a friendBroken
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product and still haven't been delivered one that works. All three dryers so-far have been broken and its been almost three weeks since purchase. I am at the end of my ropes from missing work for the deliveries and each time is a waste and a disappointment. The only good thing is that the reps on the phone are easy to get a hold of. Sooo stressed out!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All good thank guys for you help one I’m very apreciarty
I would recommend this to a friendWasher and dryer install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick installation the installers were Proffesional
I would recommend this to a friendThe worst buying experience I’ve ever had!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a washer and dryer from Best Buy with installation. The washer came fine. The dryer was damaged. They gave me a new appointment and brought a damaged dryer again I’ve complain to corporate and to management at the store in Modesto. Still no reaction I hate to say it, but Best Buy is not what it used to be.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us about your experience purchasing your Samsung appliances and their status when they arrived.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would love if could start a load via the app as well as supplying a drum light for washer
I would recommend this to a friendARRIVED DAMAGED NOT ONCE, BUT TWICE.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how the item itself works, but I will say that I waited 3 weeks for delivery, and it arrived heavily damaged. Waited another 2 weeks for a new one.... again heavily damaged... waited 2 weeks for my 3rd dryer and thankfully it was good, So frustrating! I will never order from best buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Congratulations on your new dryer, PatriciaH.
We appreciate your patience in waiting for the replacement of your dryer, and we are glad to know that you have received the dryer.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just think the alarm sound need to b louder to hear throughout the house
I would recommend this to a friendUnsatisfied customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer Service is awful. The store never picks up the phone. Open box item was defective when we were told it only had scratches on it. Never again dealing with Best Buy. They do not take care of their loyal customers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you as Samsung does not sell open-box appliances.
Have a great day.
-John
Poor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our order was delayed on the scheduled delivery date just couple of hours before we were supposed to recieve our purchased items. We still had to pay our instalaters . We disapointed with Best Buy cuatomer service.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do you enjoy the sound of sand in a blender? Because that is what you are going to get when you run this machine and worse yet I have to wait 2 months before it gets replaced because Best Buy hates its customers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want the best for your dryer, NicholasP. We'd love to get the noise taken care of.
We recommend checking the resources below for steps to take when the dryer makes a loud noise. Please watch the instructional video for tips.
Samsung dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146517490, to help our team pull up your information when you message us.
Have a great day.
-John
Bad service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong part bring for installation for 4 times in 1 months i can't believe this is so bad experience from best buy and horrible service don't buy anything if have service because no body care and if you want talk with Manger you have wait 3 hours behind phone every time
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are here to make your experience even better, HamedB.
We would like to inquire further about your concern about the parts that you need.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145127985), which will help our team pull up your information.
^Rainly
Terrible machine
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give 0 star I would give it please go for LG washing mashine....this is terrible it never takes enough water and you see just little wet cloths spinning in the machine... The cloths are not clean as there is not enough water
No, I would not recommend this to a friendNever again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dryer was damaged, had to wait another month for a new one. Terrible customer service, will not be buying from Best Buy anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand the frustration of receiving a damaged product. Allow us to assist you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Poor condition dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer was damaged. They brought me another one and it was also damaged, I’ve been waiting to get another one and till this day I haven’t gotten it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the dryer's status when you received it and with the replacement.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.came broken and when I went to install the time frame they give, which is super short had expired so now I have to wait for a technician to fix something that I bought brand new. very dissatisfied with Best Buy policy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-