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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2376 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers are delighted by the overall performance, quiet operation, and ease of use of the 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+. Many appreciate its impeccable drying performance, attractive color, large capacity, modern design, and numerous features. However, some customers have noted concerns about clothes falling out when the door opens, its size, and the price. A few customers reported negative experiences with customer service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 2,376 reviews
  • Rated 5 out of 5 stars

    Go big

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and dry time is less. I haven't tried the steam yet. The larger size is worth it. I have on pedestal not stacked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order arrived on time, in good working condition and the delivery team was great. Ensured everything was level, running properly then showed me the new settings on the new dryer compared to the old.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An efficient dryer we've ever had. It fits in the laundry room as well. Can be controlled over wifi from anywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the samsung washer and dryer and love them! The look very chic and have many different settings for all your needs

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unprofessional teams

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The day that purchased this washer and dryer at the sterling store one of the team members helped me with the purchase and she added everything else without one piece which was required for installation and the day the installation team came they said that they cannot do it without that part. So they said that we will order it and schedule the installation again. At the mean time asked them to take the measurements and make sure that it fits. He got the measurements and confirmed that it will fit. So the next time another team came and they said that they are only here to deliver the kit and they cannot do the installation. The big unit was still in my living room for one week and I had to schedule another installation appointment. Geek squad and Best Buy are very unprofessional and they don’t communicate well with each other. I really had a bad experience with them in both appointments. Had to call customer support and stay on hold for up to an hour to schedule appointments.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We know your frustration about your dryer purchase and installation experience.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance scheduling the appointment. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Dries my FRs very good and quick. Very durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome, efficient and a work horse!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent efficient dryer with multiple programs with remote start and makes drying clothes in a jiffy, a very smart dryer!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer samgsung

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer and dryer stackable it was a awesome purchase im so satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great experience so far.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with it so far, if I had only one complaint so far is that the lint catch is not as fine of mesh as I would have preferred. Other than that, it's operating without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well so far, havent had it for long. Setting up phone alerts isnt difficult, and yhe jingle it has when completed is a little catchy, but very long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent would recommend!! Went to Home Depot, lowes both damaged products went to Best Buy , excellent service and product love this dryer !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy and service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer works great and delivery was done exactly as scheduled and very professional. clothes dry in 30-40 min on bigger loads.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will NEVER purchase another Samsung appliance, and I am saying this with a kitchen full of Samsung appliances, 3 TVs and this Dryer along with its companion washer, as well as an additional set in my basement. We purchased this dryer in November of last year. Two weeks ago, the dryer stopped working. After contacting Best Buy, we were informed the Best Buy warranty expired the DAY BEFORE. It’s unfortunate, because although we purchased the dryer in November, we did not take possession until it was delivered in December, which would have added the needed additional weeks to the one year warranty. We began contacting Samsung a week ago and still have not been provided repair service. Almost every Samsung appliance we have purchased has had issues. I am so disappointed in the quality and service options from both Best Buy and Samsung.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi DanielleE,

      We understand the importance of a working dryer. Allow us to help.

      Here is a guide to help you troubleshoot if your dryer has stopped working. Please click on the embedded word and watch the included video.

      Samsung dryer turns on but doesn’t start or spin
      https://www.samsung.com/us/support/troubleshooting/TSG01001987/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151538608) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The appliance was 10/10!!!! Installation was quick and the movers were extremely professional. Would 100% recommend to all of my loved ones and friends!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well even after 1 year

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have owned this for 1 year and no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It sings!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not prepared for the song that this sings when a cycle completed. Neither were my cats. So far we haven’t had any issues with this appliance and its companion, so I’m very excited so far for this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Everything I need and more. Very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer and dryer set.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice set of washer and dryer. Wife very happy and have them stacked is a plus for small laundry area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we love this product, thorough dry cycles, quiet and adds a little aesthetics as well. A great choice for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love dryer and it matches my washer that was bought a few months back. It has saved on drying time, clothes come out nicer.

    I would recommend this to a friend