Customer Ratings & Reviews
- Model:
- DVG45A6400W/A3
- SKU:
- 6470437
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 7.5 Cu. Ft. Stackable Smart Gas Dryer with Steam and AI Smart Dial for its ease of use and large capacity, allowing them to efficiently dry even bulky items like area rugs. The dryer's sleek design and quiet operation are also frequently praised. Positive feedback consistently highlights the dryer's excellent performance and overall functionality.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer with some really nice features like steam drying.
I would recommend this to a friendWonderful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and love the job it does, cleans good
I would recommend this to a friendNot the dryer i wanted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To complicated amd close comes out to wrinkle. Im not happy with this its not what i ask for
No, I would not recommend this to a friendBrand response from Samsung
Posted .NormaP, we are here to help improve the dryer's performance.
This dryer has a wrinkle-away cycle in which you must load 2-3 items simultaneously. It can help with the wrinkles you are encountering on your dryer.
Please check this link to your user manual for details on the wrinkle-away cycle, other cycles your dryer has, and how to use your dryer. Turn to pages 41 to 46 ("Control panel," "Operating a cycle," "Cycle overview," and "Using Options.")
Manual:
https://downloadcenter.samsung.com/content/UM/202307/20230703164951245/DC68-04179B-04_IB_DV8600A_SimpleUX_EN_230703.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145995558) to help our team pull up your information.
Have a great day.
^Camille
Disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed in this dryer. I only purchased a new dryer because my washer went out and I wanted to upgrade my new home. I received the first dryer and had to dry my clothes 3 to 4 times and they were still damp. I returned it and got a replacement right away, I was annpyes the the tape residue was left by the guys that dropped it off, but I didn't complain. Mo ths later, it's still not drying. My old dryer cost $300 from a used appliance shop and would have the clothes burning hot. This one cost three times as much and won't dry a small load after two hours??? I spend money with Best Buy, but this has me very disappointed...what did I pay for? The name? I put it up on pedestals, cleaned the lint trap, cleared the vent and hose...what is the problem??? A waste..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. We appreciate you letting us know that your Samsung dryer is not drying. We apologize for the inconvenience this has caused you, especially since this is a replacement unit already. It's not the experience we want you to have with one of our products, and we're here to help.
Attached are the links to the troubleshooting guide you can try when your Samsung dryer has drying issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DVG45A6400V/A3
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144527560
-Angelica
Ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it yet but hope it works!!! If it doesn’t i hope Best buy protection will fix it!!
I would recommend this to a friendBrand response from Samsung
Posted .Hello NevenaK,
Thank you for choosing Samsung for your appliance needs.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Who thought making eco dry default was a good idea
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Eco dry is a joke. It is turned on as default instead of being optional on normal and timed dry modes. It literally takes forever to dry and it's annoying to have to turn it off every time you want to use these modes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi John,
We appreciate you taking the time to share your experience regarding your Samsung dryer. On behalf of Samsung, we apologize for the multiple issues you are having.
Please know that this is not the experience we want you to have.
To help you with this, I am providing this link to guide your concern.
Dryer not hearing
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Dryer error codes
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
Dryer user manual
https://downloadcenter.samsung.com/content/UM/202107/20210720031129782/DV8600A_DV8800_SimpleUX_DC68-04179B-02_EN_CFR_MES_Final_Version.pdf
I hope these links will help you resolve your concern.
Reference number:1144199890
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Ross
Horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this is zero I would. Overall this is a pretty cool duo with the washer but as soon as we turned it on it was broken. I just ended up returning both the dryer and washer and bought different brand ones.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Reference Number: 1144620042
Have a great day.
Melardo
Stopped working after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped drying after 3 months only cold air coming out it’s so disappointing now I need to call Samsung and go through that after only 3 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robil,
Thank you for purchasing a dryer from us. I understand how important this is for you and I apologize that it stopped working after three months. Samsung always wanted to give you only satisfaction and never intended to cause any trouble.
To help you with your concern kindly click on this link for troubleshooting steps.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may also click on this link for more information about our dryer.
https://www.samsung.com/us/support/search/?query=With+Steam&page=1&sort=relevance&SiteType=support&ModelCode=N0021879&tabOrder=index.html%2Cindex.html%2Canswers%2Ctroubleshooting_guides%2Csupport_videos%2Clinks%2Cresources%2Cfaqs&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fhome-appliances%2Fdryers%2Fgas%2Fyes%2F&verticalUrl=index.html
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Customer Support:
1-800-726-7864
4. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144151937
^Mila
too LOUD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WAY too LOUD!!! The "time's up" super-long songs CAN be silenced... but not all the other annoying chimes. I exchanged for LG -- solely for the ability to mute ALL sounds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings PinkFluffySlipperWorld,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Chrystel
Doesn't Dry
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry, needs at least two cycles on high to dry a standard load. Had unti replaced with a new one, still doesn't dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with your Samsung dryer's drying performance, DouglasB. We're here to help you.
Here is a link to troubleshooting your dryer that does not dry the clothes after using it.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
I've also included a guide to learning the best laundry load size for your Samsung dryer for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145073185) to help our team pull up your information when you message us.
Thank you!
-Angelica
Don't reverse the door because the screws are bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to reverse the door and the screws and hinges are all stripped / broke. It seem these screws are very poor quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KienN,
Thank you for leaving a review. We appreciate you sharing your experience with the Samsung dryer.
Visit samsungparts.com should you wish to purchase the screws and hinges. A qualified technician must perform any servicing.
Turn to pages 34-36 for the step-by-step door reversal instructions:
https://downloadcenter.samsung.com/content/UM/202107/20210720031129782/DV8600A_DV8800_SimpleUX_DC68-04179B-02_EN_CFR_MES_Final_Version.pdf
How to reverse the door on your Samsung Dryer:
https://www.youtube.com/watch?v=ARSGvTo_4-A
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144948405 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Buyer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not bring my washer again! Incumplidos e irresponsables.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
- Pros mentioned:Ease of use
Works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had for 3 years- not a single issue- works as it should.
I would recommend this to a friend - Pros mentioned:Overall performance
Great appliance at a great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine is everything it was advertised to be, and looks better than the actual ad.
I would recommend this to a friend Customer service is a joke!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My review is not about the items purchased. It’s about the incompetence of geek squad. Too much to give every detail. On two occasions the service people were sent that were not qualified to handle gas dryers. To begin , the service person , whom which I tipped $60.00 , failed to disconnect the transportation bolts. This resulted in violent shaking of the washer that moved all over nearly ripping it from the hose connections. The stacking kit I ordered was missing pieces. Every time a spoke with a concierge rep , I had to wait approximately 1 well for a service call. I retuned the items 9 days ago and I’m still waiting for a re- pickup. Again the people sent so not qualified to work with a gas dryer. So I had them discounted by a plumber. Now anyone they send will pick it up. It sits in my dining room. Went to the store and spoke with the GM. He was very caring. He told me I would receive a call . Never did. At least the third time I was told that during this whole ordeal. More to this story but why bother.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Great dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer have had it for a month and works great
I would recommend this to a friend Good so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. We dry everything on low heat at the moment
I would recommend this to a friendGreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery awesome product Bestbuy is so much better
I would recommend this to a friend