Customer Ratings & Reviews
- Model:
- DVG50BG8300VA3
- SKU:
- 6507598
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 7.5 Cu. Ft. Stackable Smart Gas Dryer with Steam and Sensor Dry for its excellent overall performance, quiet operation, and large capacity. Many appreciate the superior drying performance, ease of use, and the convenient smart features, including connectivity and steam functionality. The sleek design also receives positive feedback. The dryer's various settings are highlighted as a useful feature.
This summary was generated by AI based on customer reviews.
Samsung washer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Washer is broken just 6 months after buying it! I’m very frustrated and disappointed on this product!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to inquire more about what transpires with the dryer, and we would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
DISAPPOINTED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The crew that came out would not install my pedestal that came with the dryer. I was on the chat 3 times and no agent could help me . The chat kept getting interrupted. I’m very disappointed on the online service I have been dealing with
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Don’t do it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m guessing the steam part works but not holding my breath! Average dry time even for microfiber towels that are quick drying is two hours! A regular load of shirts closer to three hours! For 22 days now I have been wishing for my old dryer! Yes, I got a new dryer duct. Yes, I have tried numerous settings. If you have all day to do a single load of laundry then this is the dryer for you!
No, I would not recommend this to a friendNot the greatest, not the worst
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy another Samsung appliance. Purchased this with the matching washer and they’ve been nothing but trouble. Yes it dries the clothes, but Samsung installed an incorrect electrical panel so all the lights light up incorrectly. It’s more of a nuisance, but you’d think they’d have figured it out by now. The replacement part is backordered for so long that Best Buy stopped trying to help us with it and told us to contact Samsung directly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We're here to extend assistance to get your dryer operating at its best!
We would like to speak to you directly to have your unit inspected to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145830571, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Overall performance
Modern looking Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful washer. Wish i would have gotten the all white to match the kitchen better but still very pretty.
I would recommend this to a friend Horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money! Had it for 5 days used it twice in 5 days after 3 minutes of drying it shuts off for no reason what so ever! Turned it on 10 times within 15 minutes and every time I turn it on 3 minutes later it shuts off ! Definitely calling and returning for refund!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JenniferR,
This isn't the experience we want you to have with your dryer. We are here to help you.
Below is a link with steps to help you with your dryer that turns off while using it. For more details, please check the embedded words and click "No" under "Did this resolve your issue?".
Samsung dryer loses power or won't turn on
https://www.samsung.com/us/support/troubleshoot/TSG10000730/
We would love to speak with you to provide more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148591784) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Horrible Experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst experience. The delivery people allegedly made two attempts. They never delivered the dryer because allegedly they knock on the door. They never rang the door bell, I have surveillance cameras and never showed that they did this. Don’t think they were forthcoming. I took off two days from work and they never delivered the dryer. I went with Home Depot after this experience. I tried to call Best-buy and the representative ended the call.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited almost a month for my dryer after being told 3 different delivery dates
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Dryer won't dry
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer wont heat up to dry my clothes, no matter how long it is set to run for. This is a complete disaster. I have to expose those clothes to fresh air in the living room after 2 or 3 hours rolling inside that dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know how disappointing it is to have a dryer that is not heating. We're here to assist.
We suggest checking the link below to troubleshoot the dryer that does not heat or dry. The first link also has another resource for the unit's cycles, settings, and features and a video to watch from the start until the end of the second link.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
What to do if your Samsung dryer isn't heating or drying?:
https://www.youtube.com/watch?v=LibK_OLFH4Q
You may also refer to page 55 of the user manual for other solutions when the dryer does not heat.
https://downloadcenter.samsung.com/content/UM/202312/20231228095339863/OID55766_IB_DV8300B_EN_231222.pdf
Lastly, we have included a guide to learning the suggested laundry load size of Samsung dryer to get the best result.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292129) to help our team pull up your information when you message us.
Thank you.
-Angelica
Don’t Buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this dryer 5 months and it broke. Geek Squad came out and said it needs a new drum. We even had metal pieces breaking off the inside and getting into our clothing. It’s unacceptable to spend this kind of money to have a dryer break after a shorty period of time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RobertC,
We want to learn more about what transpires with the dryer.
You may contact our Support Team via the link below to speak with a live representative to better assist you with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Dryer wont dry efficiently
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clothes didnt get dry on the normal cycles, you have to use the timed cycle to dry your clothes. It doesn't have significant air flow the clothes come out in a tangled mess with wet items in the middle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We care about enhancing your dryer's performance. Let's look at how to get your unit working properly.
Here's a link to help you with drying your clothes. Please select the bullet point that most accurately describes your degree of experience. Click on the embedded text to view more details and watch the complete video, if any.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
We would love to speak to you about the assistance we can provide. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146981327) to help our team pull up your information when you message us.
Thank you.
-Kimberly
TERRIBLE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within the first 3 months. Best Buy is useless. We will NEVER buy from them again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand your frustration about the experience you had with your Samsung dryer. Allow us to assist you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Bad Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this dryer. Takes hours to dry clothes. Not normal at all. The one I purchased did not produce Heat
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are dedicated to improving the performance of your dryer, TeresaG. Let us get this taken care of.
To address your dryer's heating concerns, we recommend referring to the resources listed below. These resources will provide you with the information needed to resolve the issue. Please click the hyperlinks and watch the instructional video for tips.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147089379, to help our team pull up your information when you message us.
Have a great day.
-John
Bad
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad not dry very well on time sometime it’s stop by it’s self
No, I would not recommend this to a friendBrand response from Samsung
Posted .Yogesh, we want you to have a working dryer. Let's go ahead and assist you with this.
Below is a link to help you diagnose if your dryer does not dry and ends by itself. Please choose "Dryer has no heat at all (click on the embedded word)" and "Dryer cycle ends too quickly (click on the embedded word and watch the video included)."
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146645849) to help our team pull up your information.
Have a great day.
^Camille
Bad dryer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer sucks clothes take forever to dry or don’t dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We can see how the dryer's efficiency affected your laundry experience. Let's get this taken care of, EugeniaP.
To help boost the dryer's drying ability, kindly check out this guide to help rectify its performance. Also, please watch the YouTube video fully and click on the hyperlinks for additional help.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147250634, to help our team pull up your information.
Have a great day!
^Chrystel
Destroyed my wall
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started shaking so bad and jumped destroyed my wall
No, I would not recommend this to a friendI pass on Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not goodit didint dry It TOOK 2 to 3 Cycles TO dry
No, I would not recommend this to a friendBrand response from Samsung
Posted .Myawade3, We're ready to help find solutions to enhance your dryer's performance.
Suppose your dryer runs for a long time with weak heat. Please see the link, watch the full video, and click the hyperlinks (clean the lint filter, vent blockage test, clean your exhaust vent, and dryer cycles) for more details.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145917066) to help our team pull up your information when you message us.
Have a great day.
-John
- Pros mentioned:Capacity, Drying performance
Engineer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Another reason why choosing a front-load washing machine could be good for you? If you have a lot of people in your household, front-load washers are great for larger loads. Since there is no central axis on them (like you would get with a top-load washer), you typically have more space inside the washer drum, making it easier to fit larger pieces of laundry and more clothing in general. And last, but certainly not least, front-load washing machines get your clothes cleaner (thanks to the gravitational pull) all while delivering less wear on your fabrics.
I would recommend this to a friend - Pros mentioned:Drying performance
Best investment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washer and dryer. Cleans well, has amazing capabilities (like connecting to my TV for notifications), and it’s so quiet.
I would recommend this to a friend DO NOT BUY AN ‘ALTERNATIVE’ STACKING KIT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If someone thinks that they can purchase this produce without the proper stacking kit, you are WRONG! Someone from GeekSquad apparently ordered the right kit… only to find out that he ordered a BeSpoke stacking kit that did not work for the set. That was after I was told that I didn’t need a stacking kit. You can only imagine how upset I am about the situation. After two failed deliveries between 4/8 and 4/10, and another failed order from 4/2, I am over this. I have never been disappointed in Best Buy service… this is ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille