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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 404 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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There aren't enough negative mentions yet.
92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the overall and drying performance of the 7.5 Cu. Ft. Stackable Smart Gas Dryer with Steam Sanitize+. They appreciate its quiet operation and ease of use, as well as its large capacity. Many customers also like the color and sleek design, and find the Wi-Fi connectivity to be a great feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 404 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Happy with this.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for you well and is very quiet that’s what it said it would do

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung appliance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a beautiful product. So easy to use and looks great in my house

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, it dries so quickly, its perfect. No regrets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer sunsong

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, smart drier and upgraded. Wife happy with sunsong dryer..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Over and Above

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install team from Best Buy went over and above to install my new stackable washer and dryer. For some reason, the former owner of this home had blocked the dryer vent so they got approval to fix it so that my washer and dryer would be operational right away. I'm so glad I have TotalTech!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Dryer.. great features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product ! Love the steam feature and connectivity

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Should Have Tried LG

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read all the reviews that said LG made the best washers and dryers, but I went with Samsung because I had gotten flawless performance from the Samsung combo I’d purchased 15 years ago. Many reviews said Samsung quality had declined in those last 15 years, but I didn’t believe it. I should have. Although fancier than 15 years ago, Samsung seems to have thrown the baby out with the bathwater. The washer is overly complicated and the dryer simply doesn’t dry thoroughly even at max dryness. Customizing your own settings have been eliminated in favor of unvariable presets. Should have tried LG this time around.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the significance of having a functional dryer in your household, StephanieM. Let us help you.

      This guide will help you rectify your drying concerns with your dryer. Please click the hyperlink and watch the instructional video for tips.

      The dryer is not hot enough:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough

      To set the cycle in your dryer, please refer to the dryer's manual. See page 43 under simple steps to start and page 45 for manual dry:
      https://downloadcenter.samsung.com/content/UM/202312/20231228095659079/DC68-04299K-00_IB_DV6300B_EN_MES_231222.pdf

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147062264, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine ………………………………………………………………………………………………………….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live our washer and dryer! The installation was fast and done very efficiently. The gentleman who helped us was awesome and very knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Samsung Dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dries well. Moisture sensor works well. Good purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the $$$

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this machine! Drying sensor is very accurate even with the thicker items.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent unit very Easley to use. Connect effortlessly to your wireless network via the smart things app. Very efficient dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer/dryer combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer/dryer combo is great. Uses less electricity and way less water than my former washer and dryer. I love the steaming cycles on the dryer. I would by again without a doubt.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Uhhh ?

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my dryer Nov 8th , 2024 & now it doesnt work .. it gave a cluck sound once , turns on lets me choose a cycle and press “play” but it wont spin. Just 1 year in. I was excited to try samsung now i am regretting it its its a one year thing.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We aim to ensure your dryer always functions at its best, Brii. Let's help you.

      We recommend following the resources below to rectify your concerns with your dryer. Please browse the hyperlink and watch the embedded video for tips.

      Samsung dryer is noisy (Please choose the best that describes the sound that you are hearing):
      https://www.samsung.com/us/support/troubleshooting/TSG01000979/

      Samsung dryer turns on but doesn’t start or spin:
      https://www.samsung.com/us/support/troubleshooting/TSG01001987/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide reference number 1151453617 so our team can look up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just wow. I never thought I'd be delighted with a dryer, but here I am! This is a gorgeous item that exceeds expectations. The sanitize and steam cycles are impressive.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    All good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues…………………………………………………………………………………………………………………..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible service from Best Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the washer and dryer and also paid for the stacking kit. Best Buy failed to let me know that they don’t have the stacking kit and can’t get it for at least 60 days. Meanwhile, they didn’t tell me this until they had already taken away my old washer and dryer. When I asked where it was so it could get returned, and purchase something else, I was told they don’t know where it is as it will be recycled, but I could return the Samsung washer and dryer. When I stated I don’t want to be without a washer and dryer, they stated my only option would be that I could keep returning the washer and dryer every 10 to 13 days and wait for the installation kit to arrive and then see if I like how it is as a stackable and if I want to jeep it. I was dumbfounded at this being their response. My only concern was that if I wait the 60 days to get the stackable part and then they install it and there’s a problem I can’t return the washer and dryer because you only have 13 days to return it. I simply asked if they could extend my return time frame due to the fact that they failed to let me know that they did not have the stacking system. So i guess Best Buy will come to my home and exchange the washer and dryer 4x before the part comes in. This lack of common sense and Customer Service is maybe why a lot of businesses are going out of business. This process has soured my experience. I hope i will be able to enjoy the unit once it is stapped in appropriately.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new machine, it’s quiet, dries well and looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with service. From going to to store customer service to delivery and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good it makes yoru clothing like brand new and you dont need to iron

    I would recommend this to a friend