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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 404 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the overall and drying performance of the 7.5 Cu. Ft. Stackable Smart Gas Dryer with Steam Sanitize+. They appreciate its quiet operation and ease of use, as well as its large capacity. Many customers also like the color and sleek design, and find the Wi-Fi connectivity to be a great feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 404 reviews
  • Rated 3 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The heating would not be enough. Had to run 2 cycles to dry completely.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the significance of a working dryer in your home, AntonioS. Let's get this taken care of.

      Please refer to the resources below to rectify your dryer's drying performance. Please click the link and the hyperlinks and watch the instructional video (See hyperlink "clean the lint filter") for tips.

      The dryer is not hot enough:
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with the reference number, 1149978053, to help our team locate your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    Don’t buy from Best Buy (Worst Buy)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely horrible service and the product is not as advertised. They also drive the cost up with additional parts. Delivery staff lied to try to get extra money, saying I didn’t pay for haul away. This is the second time this happened. Thankfully I kept the receipt. Go anywhere else. PC Richard’s is even better. Don’t go to Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Lowe's Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please get in touch with Lowe's customer service department at P. (800) 445-6937 H. 8:30 a.m. – 7 p.m. (ET), 7 days a week. They can answer your questions or transfer you to your local store to answer your concerns.

      Have a great day.

      ^Joshua Samsung

  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price value and good looking. Hope to win the $400 gift card :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung dryer with SmartThings enabled.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful dryer with the wifi enabled capability to change dry cycle with the SmartThings APP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how many setting I have to choose from my clothes come out feeling so fresh

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ever appliances!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product so happy never had a Samsung brand for laundry appliances but now I fell in love never again will get back to a different brand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good stuff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works very well but we cannot make any changes for time or temp to the preset dial selection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best ever. quality and value and how wonderful everything comes out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Cleans clothes to notch. Love it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy it for my mom , I have same diferente color for a few years now, no issues with it. Highly recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please do not buy from Best Buy. Terrible service. I bought this dryer. It took a month to deliver it. When they delivered it to me, I had to go on a trip. When I returned, I realized it doesn't dry on hot. I called Best Buy. They told me they couldn't help me, even though I bought the 5-year Geico warranty on each machine. I called Samsung. They came twice, but they still haven't fixed the problem. I want to return it and when I look, the refund expires on May 8th. When they delivered it to me on April 24th? What joke is this? I called Best Buy and I was on the line waiting for help for 25 minutes? This is unrepresentable.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Excellent dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent dryer, Really like the various cycles for drying clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine, really well functioning, wouldnt be more satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product my clothes get dry and keep my clothes good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good looking

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer. It’s a Samsung so I do expect it to break around 3-4 years. If you want something that lasts longer I would get an LG

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not just beautiful but also great for washing. All its functions are good, especially the steaming.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We loved it. The installation was easy and we really had fun using it. Removing the net is easy. Manual is super easy and self explanatory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Dryer, works well and doesn’t take too much space

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My first front loader

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about the dryer except it's too hard to change the temp and drying time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer & Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer a dryer a lovely and real workhorses. Plus they serenade you with a little tune when the cycle is complete.

    I would recommend this to a friend