Customers are enthusiastic about the overall and drying performance of the 7.5 Cu. Ft. Stackable Smart Gas Dryer with Steam Sanitize+. They appreciate its quiet operation and ease of use, as well as its large capacity. Many customers also like the color and sleek design, and find the Wi-Fi connectivity to be a great feature.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 404 reviews
Rated 5 out of 5 stars
Dryer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This dryer has quickly proven its worth. If you have other Samsung devices the dryer will work well with them.
Dryer Decides Wether or Not Items Are Dry, Not You
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have been a repeat buyer of Samsung products over the years. From Tv's to Home Appliances. Our last dryer only last a few years and we decided to replace it with this model. When we purchased our last dryer, we had to have Best Buy come out and replace it because it was defective.
We received this unit and are uncertain if this is the case as well. The unit shuts off automatically, leaving the clothes damp. The sensor is clean and the vents are also cleaned out. There is clean flow of air. Whether we use the heavy duty function or the times dry, the dryer decides when the clothes are dry or not. This is aggravating as we are now spending hours trying to dry our clothes. And no, the dryer is not overloaded, the lint is cleaned out and the ducts have been recently cleaned. We even turn off eco dry function and it still turns off early.
Can anyone explain how we fix this?
We know how disappointing it is to have a dryer that doesn't dry the laundry. Let us help.
Please see the link below for the steps if the clothes are still wet after a cycle. You can select the nearest issue by clicking the radio button. Kindly watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshoot/TSG10001001/
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The good: It dries really quickly and evenly if all the items are made out of the same material and thickness.
The bad: If you have some towels mixed in with T-shirts, the towels will be damp at the end of the cycle. If you are drying jeans, the seams will always be damp. If you have something that just needs a little bit extra, good luck figuring that out.
There are 9 pre-program settings which can be summarized as:
No air, low, medium, hot, hot, hot, hot, hot, hot.
Did you notice that most of the setting are hot? Well, they are. If you want low, you have to select Delicate. If you want medium, you have to select Permanent Press. Everything else defaults to high. I put a piece of tape on Delicate that says Low and another on Permanent Press that says Medium so I can find them more easily.
Would you like to change the auto-sensing dryness to the permanent press or delicate? Sorry, you can't do that. We mere mortals aren't smart enough to realize we that we really don't need it and the Samsung engineers have prevented you from changing this.
Would you like to add some more time to the Permanent Press setting. Again, I mention that some engineer or marketing person thinks I shouldn't be allowed to change it. After all, I should know better to leave it as is.
The point here is that if you don't want to think about how to dry your clothes, and if you like the hottest, scorching setting, then by all means this is your dryer.
So, the end result is to do a second drying by selecting 20 minutes on timed dry and turning up the dryness level because 20 minutes is just how much the dryer thinks you think you need. After all, it's smarter than me and will decrease the time if it senses it is dry, which it is if you consider 90% dry.
If I was to by this again, I wouldn't.
Samsung, please please please give me a software update which lets me configure my drying the way I like it. I've read this same complaint in Reddit from 15 years ago!!! I must be in the minority because they haven't changed it.
And, I forgot to mention. I'm not living in Asia with the cutesy sounds that have to play when the cycle is done. A good old buzzer is fine.
I purchased the dryer based on the Samsung name. I wanted some thing that would last. I am definitely going to figure out how to test the next dryer I purchase and make sure I can dry the way I want to.
When you message us, give them this number (1145263081), which will help our team pull up your information.
Have a great day.
Melardo
Rated 5 out of 5 stars
Love it
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I loved the samsung dryer it was great and efficient
I would recommend this to a friend
Rated 4 out of 5 stars
Nice unit
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very nice unit. A bit confusing to operate but I am getting better.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Great Samsung product
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Another great appliance from Samsung. I was a long standing whirlpool fan when it comes to washer and dryer. I switch to Samsung and zero regrets.
I would recommend this to a friend
Rated 2 out of 5 stars
Dryer
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The dryer is great. However I was damaged when it was delivered. Asked for a replacement and that was damaged as well. So I stuck with the original and asked for compensation. Customer service approved the GC. I am yet to receive. I am a rewards member and a credit card holder. I will start buying my appliances from Lowes. They have better customer service.
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Dear Valued Best Buy Client,
We understand the feeling of receiving the damaged product.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you should you need to follow up on the compensation. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Good job Samsung..
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Super nice job to do all my laundry and dryer. All family member like to do laundry at my gig.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Samsung washer and dryer
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s good . My life become so much easier with this appliance . Thanks Samsung thanks bestbuy
I would recommend this to a friend
Rated 3 out of 5 stars
Dryer
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The dryer doesn't completely dry especially on bedding you have to do it 2x. Thats unexceptional seeing its new including clothes.
Our priority is ensuring you maximize your dryer to its fullest, ChemetteW. Enhance the drying capacity of your dryer by following the suggested links below.
For best results, fill the drum to about 3/4 full. Do not add items over this level; they need to tumble freely.