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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 404 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the overall and drying performance of the 7.5 Cu. Ft. Stackable Smart Gas Dryer with Steam Sanitize+. They appreciate its quiet operation and ease of use, as well as its large capacity. Many customers also like the color and sleek design, and find the Wi-Fi connectivity to be a great feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 404 reviews
  • Rated 5 out of 5 stars

    Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer has quickly proven its worth. If you have other Samsung devices the dryer will work well with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good dryer. Matches our existing washer. Got it on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the phone app

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the best one I’ve bought! Love the phone app always tells me when my laundry is done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price compared to other brands. And cleans all load sizes fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing condition when it arrived. Professional and fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laundry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service all the installers were very good I recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never owned a dryer this advanced so it takes some getting used to

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love my Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appliance is okay but the time to deliver was so late like 9pm and we are seniors didn’t like that…

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dryer Decides Wether or Not Items Are Dry, Not You

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a repeat buyer of Samsung products over the years. From Tv's to Home Appliances. Our last dryer only last a few years and we decided to replace it with this model. When we purchased our last dryer, we had to have Best Buy come out and replace it because it was defective. We received this unit and are uncertain if this is the case as well. The unit shuts off automatically, leaving the clothes damp. The sensor is clean and the vents are also cleaned out. There is clean flow of air. Whether we use the heavy duty function or the times dry, the dryer decides when the clothes are dry or not. This is aggravating as we are now spending hours trying to dry our clothes. And no, the dryer is not overloaded, the lint is cleaned out and the ducts have been recently cleaned. We even turn off eco dry function and it still turns off early. Can anyone explain how we fix this?

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Sam C,

      We know how disappointing it is to have a dryer that doesn't dry the laundry. Let us help.

      Please see the link below for the steps if the clothes are still wet after a cycle. You can select the nearest issue by clicking the radio button. Kindly watch the video and click on all the embedded words inside the article.
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/

      If, after following the steps, the issue persists, we highly suggest contacting us directly.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147475872, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Samsung dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung dryer ! It meets all my expectations. Less ironing is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is smooth and dry very well. i recommend it to every one

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 2 out of 5 stars

    If I had known I couldn't change the settings....

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The good: It dries really quickly and evenly if all the items are made out of the same material and thickness. The bad: If you have some towels mixed in with T-shirts, the towels will be damp at the end of the cycle. If you are drying jeans, the seams will always be damp. If you have something that just needs a little bit extra, good luck figuring that out. There are 9 pre-program settings which can be summarized as: No air, low, medium, hot, hot, hot, hot, hot, hot. Did you notice that most of the setting are hot? Well, they are. If you want low, you have to select Delicate. If you want medium, you have to select Permanent Press. Everything else defaults to high. I put a piece of tape on Delicate that says Low and another on Permanent Press that says Medium so I can find them more easily. Would you like to change the auto-sensing dryness to the permanent press or delicate? Sorry, you can't do that. We mere mortals aren't smart enough to realize we that we really don't need it and the Samsung engineers have prevented you from changing this. Would you like to add some more time to the Permanent Press setting. Again, I mention that some engineer or marketing person thinks I shouldn't be allowed to change it. After all, I should know better to leave it as is. The point here is that if you don't want to think about how to dry your clothes, and if you like the hottest, scorching setting, then by all means this is your dryer. So, the end result is to do a second drying by selecting 20 minutes on timed dry and turning up the dryness level because 20 minutes is just how much the dryer thinks you think you need. After all, it's smarter than me and will decrease the time if it senses it is dry, which it is if you consider 90% dry. If I was to by this again, I wouldn't. Samsung, please please please give me a software update which lets me configure my drying the way I like it. I've read this same complaint in Reddit from 15 years ago!!! I must be in the minority because they haven't changed it. And, I forgot to mention. I'm not living in Asia with the cutesy sounds that have to play when the cycle is done. A good old buzzer is fine. I purchased the dryer based on the Samsung name. I wanted some thing that would last. I am definitely going to figure out how to test the next dryer I purchase and make sure I can dry the way I want to.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the samsung dryer it was great and efficient

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice unit. A bit confusing to operate but I am getting better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Samsung product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great appliance from Samsung. I was a long standing whirlpool fan when it comes to washer and dryer. I switch to Samsung and zero regrets.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is great. However I was damaged when it was delivered. Asked for a replacement and that was damaged as well. So I stuck with the original and asked for compensation. Customer service approved the GC. I am yet to receive. I am a rewards member and a credit card holder. I will start buying my appliances from Lowes. They have better customer service.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand the feeling of receiving the damaged product.

      Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you should you need to follow up on the compensation. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good job Samsung..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super nice job to do all my laundry and dryer. All family member like to do laundry at my gig.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good . My life become so much easier with this appliance . Thanks Samsung thanks bestbuy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer doesn't completely dry especially on bedding you have to do it 2x. Thats unexceptional seeing its new including clothes.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good machinez

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good great machines overall 8/10. Would recommed. Wish i can change water temp but its good

    I would recommend this to a friend