Customer Ratings & Reviews
- Model:
- UN75RU8000FXZA
- SKU:
- 6331776
Rating by feature
- Picture Quality
Rating 4.2 out of 5 stars
- Sound Quality
Rating 3.8 out of 5 stars
- Brightness
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the picture quality, calling it "awesome" and praising its clarity and features. The large 75-inch screen is also a hit, with customers saying it's "perfect" for their TV room. While some customers have experienced issues with the TV's lifespan, remote control, volume, and speakers, the overall positive feedback on the picture quality and screen size suggests that many customers are satisfied with their purchase.
This summary was generated by AI based on customer reviews.
Maybe a llittle glitching
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't tell yet but there might be a slight hesitation on some pictures.
I would recommend this to a friendReally nice picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t come with any HDMI cables, so we were unable to completely install.
I would recommend this to a friendGood product reasonably priced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. I would recommend the product to everyone.
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price I paid. Very good clarity. Tell a friend
I would recommend this to a friendDisappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for the first ten days, then wouldn’t turn on. Geek squad member came to switch out the tv with a new one five days later. Found the initial installer didn’t “push tv cord into back of tv far enough, so weight of cords pulled it from the back of the tv”. Worked for another two days, then turned off again. That was two days ago and was told I have to wait another twelve days for a tv switch. Payment however, is due today. So how do you think I feel? It worked for a total of 12 days, and is sitting blank for eight days with another 9 to go. Total tech protection and geek squad membership hasn’t helped in this process. And the purchase date was June 23rd. The new tv was supposed to be here June 10, but the old one was supposedly fixed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Boughtalemon,
I am sorry that you are having issues with your purchase and installation experience with the retailer. Your feedback is important to us and we will document your concerns.
The RU8 Series features Ultra Slim Array backlight, HDR10 plus, wide viewing angle, Real Game Enhancer and more, all designed to give you the best in lifelike, crystal-clear viewing enjoyment. The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
It also has several preset picture modes and many custom settings, allowing users to adjust images to their liking.
The Dynamic Mode is our typical store demo mode and is the brightest among all presets.
Standard Mode is ideal for home and everyday viewing.
Movie Mode is the closest setting to calibration the way the director intended as it uses less enhancements and will likely result in the truest picture.
In addition, the quality of the image on your screen depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.
Please give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver exceptional products and service.
- Samsung Ambassador
Short lifespan, zero support from Samsung.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV ! Until it's not. Purchased on 11/31/19, so a few months short of 2 years old. Was great until last week. Started with green vertical bars across the screen, and a horizontal bar across the top. Called Samsung Tech Support, looks like hw problem. Filed a request for service online for out of warranty service. Received a call 4 days later, saying, Sorry, we don't have anyone in the area to service it. We will close your ticket. I asked if I could take it into a service center. No, there's none you can take it too. Bye. Overall, very poor service by Samsung.
No, I would not recommend this to a friendAverage Tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv and ended up returning it. The picture was not real clear and it had a drag time when the picture would change. I thought it was a great price so I went with it, but now I can see you get what you pay for.
No, I would not recommend this to a friendIt’s just ok could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I’ve had LG for the past 5 years I loved the tv so I decided to try out this Samsung and well it’s good but blacks can be a lot better when u watching a scary movie it’s hard to see the dark scene but other then that it’s ok
No, I would not recommend this to a friendRed pixel
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about 6 months I noticed a red spot on the top left of my screen that wouldn't go away. After closer inspection I noticed it was a stuck pixel. Past the return date so had to contact Samsung. They wanted me to ship it to them for repair at my own cost. What a joke. My other samsung I got about 4 years ago is having major issues too with picture quality. Samsung used to be king of tv's but I'm noticing a trend here with the recent poor quality. My next TV will not be a samsung.
No, I would not recommend this to a friendHad to return first one because of backlight.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice television just has a lot of backlight. Returned first one because you could almost see the led’s bleeding through. Second one is better but not perfect.
No, I would not recommend this to a friendIt stopped working after 13 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted 13 months before showing horizontal lines on the screen, next time I will purchase extended warranty for sure.
No, I would not recommend this to a friendNOT 8 SERIES QUALITY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEING A 8 SERIES TV THE PICTURE QUALITY IS NOT AS ADVERTISED THE SOUND BAR NOT UP TO PAR FOR BEING TOLD IT WAS A PERFECT MATCH FOR THE TELEVISION
No, I would not recommend this to a friendBrand response from Samsung
Posted .JLOVELY,
I am sorry to hear that you are not happy with its picture and sound performance.
Our 2019 RU8 Series features Ultra Slim Array backlight, HDR10 plus, wide viewing angle, Real Game Enhancer and more, all designed to give you the best in lifelike, crystal-clear viewing enjoyment.
You may wish to try configuring advanced picture settings. Instructions can be found on Page 96-99 of our e-manual: http://downloadcenter.samsung.com/content/UM/201907/20190701114654234/MUSATSCR-3.0.8_EM_MUSE_USA_ENG-US.pdf
Our customer support team is always happy to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver exceptional products and service.
- Samsung Ambassador
Great TV, Bad glare reflection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the 55" version of this. Which is a great tv. The 75" is too big for the "8 Series" to handle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tony,
We value your user feedback on screen glare and will share it with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver better products and service.
-Samsung Ambassador
Makes Constant Popping Noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Samsung TV about a month ago. The first time I turned the television on, I heard a weird popping noise coming from behind the back panel. Initially, this noise only happened about once a minute, however, this quickly turned into something that occurred 25-30 times a minute. After checking to see whether or not it was a speaker issue (it wasn't), I called customer support, who told me that it was a common issue due to thermal expansion and the TV warming up. That would be fine, however, this issue persists for sometimes up to 2-3 hours after I've turned on the TV. After having a service technician come out to look at the TV, he tried replacing the power board and also essentially told me that this noise was a common occurrence on TVs these days. The noise then started again about five minutes after he left, and makes the TV essentially unusable. I just refuse to believe that a TV costing over a grand comes standard with a loud popping noise. Very unsatisfied with this response and will definitely not be purchasing from Samsung in the future.
No, I would not recommend this to a friendGreat picture!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv but don’t like the functionality of the smart/ home bar always coming up with no way to shut it off.
I would recommend this to a friendBrand response from Samsung
Posted .Stubby54,
Thank you for purchasing and reviewing this Samsung RU8000 4K TV.
Your user feedback is very important to us and will be shared with our TV product team.
Please do reach out to us should you have any questions, concerns, or need assistance.
You can contact Samsung TV Support toll-free at 1-800-SAMSUNG (ask for TVs).
Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger: https://www.facebook.com/samsungsupport
Or find us on Twitter: https://twitter.com/SamsungSupport
To optimize your product experience, we encourage you to register your new Samsung TV at: https://www.samsung.com/us/support/register/
The registration helps you gain access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver better products and service.
-Samsung Ambassador
Good for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would’ve gave it a 5 stars if the picture was a little brighter. Other than that not a bad TV.
I would recommend this to a friendQuality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the TV is not the greatest. But the price on the television was great deal
I would recommend this to a friendBrand response from Samsung
Posted .Billg82:
Thank you for sharing your thoughts on the Samsung RU8000.
So that we can better understand your concerns on quality and help to improve your enjoyment, please reach out to Samsung TV Support.
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
2019 model...picture great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to download mlb app because Samsung has not downloaded to system. Totally unacceptable.!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jackson,
The MLB app has been added to the Smarthub.
You can now enjoy your favorite games on your RU8000 TV.
If there is anything we can do to further assist and improve your 3-star user experience, please do let us know by contacting Samsung Customer Support:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Your feedback is very important to us and we utilize your concerns and opinions in our continuous efforts towards delivering better product and service.
- Samsung Ambassador
Waiting to long
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.customer be ok with me, but the time to waiting to get item too long them expect.
No, I would not recommend this to a friendBroken in 3 weeks and BB wouldn't answer the phone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.COVID victim! Online purchase on 4/19 took delivery on 4/25. Is 75" waited for a neighbor / friend to assist with hanging on the wall in my new home. Installed / powered on 5-15-2020. TV failed on 6/10-2020. Called BB (10 days after Gov Whitmer lifted stay at home order) only to be hung up on. Called 5 more times over the course of a few days. Called corporate office to be transfered and hung up on again. Filed claim w Samsung online, 10 days later they say they can't find techs to repair due to COVID19! Samsung issues RMA but it's 75"!! Won't fit in my car!! Amex dispute and BB refuses to accept charge back since in their mind it's been more than 30 days!!!
No, I would not recommend this to a friend