Customer Ratings & Reviews
- Model:
- UN75TU8000FXZA
- SKU:
- 6401717
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 75" Class 8 Series LED 4K UHD Smart Tizen TV for its exceptional picture quality, large screen, and affordable price. Many customers rave about the stunning visuals and immersive experience provided by the TV, while others appreciate its user-friendly setup process. However, some users have expressed concerns regarding the complexity of the remote control and the TV's brightness levels.
This summary was generated by AI based on customer reviews.
Will Not Stay Connected to Wi-Fi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it works, it's OK. It's slow, the memory is small, given the bloatware. The main problem is for users who rely on their Wi-Fi rather than cable. This TV has a hard time staying connected, even while all of the other Wi-Fi-connected appliances stay connected. I have to routinely physically disconnect the TV from the wall so that it reconnects. I can no longer simply power-off/on.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Poor contrast and colors. DO NOT BUY IT!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was super cheap deal for 75” TV. Too good to be true. I returned it the very next day. Lack of contrast Poor colors Everything looked grey and foggy. Picture was way worse than my 12 years old Toshiba 55”. Lots of reflections from windows and lights. Very disappointed. Upgraded to Samsung 75” Q80T. Night and day difference! DO NOT BUY THIS TV!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Fender:
Thank you for sharing your review of the Samsung TU8000. I am very sorry that your experience with this TV was less than perfect, and you have decided to replace it with a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Samsung Q80T TV, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Terrible purchase...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will NEVER purchase another Samsung TV again. After a purchase 2 years ago at $2700, then 2 years later the panel goes bad (cost $1300 to fix), then to see it priced at $997 at Best Buy. Lesson learned ! You do the math after reviewing this review and ask yourself is it worth it ? You'll never get your ROI...
No, I would not recommend this to a friendBrand response from Samsung
Posted .MakingAchange:
You are leaving a review for the 2020 TU8000 Series TV which was launched this past spring. From your description, I believe your review was intended for an older model. Nonetheless, I am sorry for the issues you have with your previous generation TV.
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Again, thank you for taking the time to share your thoughts on this product and your user experience. Your invaluable feedback helps us continuously deliver best-in-class products and service.
Should you have any questions or concerns, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
Out of the box failure
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just bought this TV yesterday and did not turn on at all. It flashed twice when pressing the power on and then it dies. I am very disapoinnted and fustratted to say the least, especially after waiting for almost 2 hours. Lets' hope I can a replacement or another model tomorrow.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Disapointedcustomer:
Thank you for purchasing the TU8000 TV. I am very sorry that you experienced issues with your first unit and will go through the experience of replacing it. If you should have any questions or concerns with your new unit, please know that Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
SamsungBadParts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture Died after 6 months. Very poor hardware quality. Tekniton their repair servicer has a 1.4/5 BBB rating. Can't get ahold of anyone, it has taken over 2 weeks to get a repair scheduled. Even after all that the Warranty will not be extended due to the replaced parts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SamsungBadParts:
I am very sorry for the issues you have had with your TU8000 TV which required you to have it serviced. The 1-year manufacturer warranty is valid from the original date of purchase. We also guarantee 90 days from the date of repair. So if, for example, your TV was serviced near the end of your 1-year warranty period, your TV would still be covered for 90 days for the same symptom.
For further assistance or questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
No video output in less than 2 years. Waste of $
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This broke in less than 2 years. Please do not buy any samsung prodcucts. I am very unhappy with this purchase.
No, I would not recommend this to a friend