Customer Ratings & Reviews
- Model:
- QN75QN90AAFXZA
- SKU:
- 6451487
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the 75" Class QN90A Neo QLED 4K UHD Smart Tizen TV for its exceptional picture quality, with many praising its vivid colors and sharp images. The TV's large screen size is also a hit, providing an immersive viewing experience. However, some customers have expressed concerns about the TV's remote control, with a few reporting that they did not receive one with their purchase. Additionally, a small number of customers have mentioned issues with dead pixels and blooming on the screen.
This summary was generated by AI based on customer reviews.
Samsung TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it but I had more higher expectation in terms of picture quality
No, I would not recommend this to a friendSamsung neo qled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 dtars necause pricing is ridiculous as usual for newer tvs, but main complaint is that there is only one hdmi 2.1 port
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a bit disappointed in picture quality when I got home and packaging of thin plastics film with upc sticker on face of tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bcbc,
Thank you for purchasing the Samsung QN90A TV and for your feedback on the protective film. Please know the film is in place to protect your TV's screen during transit, and the stickers you are seeing are located on the film, rather than the TV screen. If you tried removing the film and only removed the blue tab or a small portion, please affix a piece of adhesive tape to where the blue tab was and try removing the film again.
We appreciate you sharing details of your image quality as well. Quantum Matrix Technology is powered by exclusive Mini LED designed technology engineered to give you hyper-focused brightness and dimming in all the right areas. To optimize your picture quality, please be sure your firmware is up to date with version 1560.5 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with my purchase. Would highly recommend
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There open box discount was awesome i got a great deal
I would recommend this to a friendSmoked!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV lasted not quite two years before it went Snap Crackle Pop and filled my home theater full of smoke. Didn't buy the extended warranty, so lesson learned on Samsung TV's!
No, I would not recommend this to a friendTV purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV for our new home, very excited to have it installed
I would recommend this to a friendGood tv only for gamer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 1 hdmi 2.1 modo game. eArc 2.0 good tv for gamer
I would recommend this to a friendtv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the new television is loaded with a ton of features.
I would recommend this to a friend75”
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost 3 months and I am enjoying this television.
I would recommend this to a friendAcceptable with no OLED burn-in
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a LG OLED before that suffered from unacceptable burn-in. Not nearly as impressed with the picture quality or motion handling, but no burn in.
No, I would not recommend this to a friendholds your tv in style
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and smooth operation. This item is sturdy and does exactly what designed to do.
I would recommend this to a friend- Pros mentioned:Picture quality
Not A Believer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a older LG non Neo QLED that was hung in the bedroom. The picture on this 55 inch far exceeded my new Samsung Neo QLED. I am going to return it for a LG C1.
No, I would not recommend this to a friend Beautiful TV, awful Samsung customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was great, screen was beautiful and Beat Buy did a wonderful job selling me on it. Samsung on the other hand is awful! 1 week after warranty expired, the screen lost a 3 inch band through the middle of the screen and they said it was not their problem. After paying almost $4,000 for it new a year (and one week) ago, you’d think it could last longer than this thing did. Now I am off to buy another new TV, but it will never be a Samsung again!
No, I would not recommend this to a friendaverage..not so worth the price point.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.average tv. after weeks of testing different settings and different component cables and hardware, no changes.
No, I would not recommend this to a friend- Cons mentioned:Glare
OLED preferred over QLED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen brightest was overwhelming and the picture quality was not worth the cost. Have replaced with an LG Oled C1
No, I would not recommend this to a friend BEWARE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Several Complaints. I just got the TV installed this week, and the picture was BAD. Someone told me I needed to make sure I had a 4K cable box, so I drove down to cable company to get one. Cable Company told me they do NOT have 4k. Maybe picture would be better with a 4k box?? It is NOT good now. MY other major complaint is that I have tintinitus (ear ringing) in my ears, which unfortunately I have had for sometime. NEVER had a problem with ANY TV causing my ears problems previously; however, Samsung QN90A does emit strong electronic signals that irritate my ears. ANYONE with tintinitus BEWARE!! I would strongly advise buying any other TV. Another complaint I have with this TV is the remote control (without numbers). I now have 4 Samsung TVs in my house working that I & my family really like, but my family is not happy with this new remote. Doing some research I found some companies on some TVs are using this remote, but it is not difficult to find a good remote. BEFORE purchasing ANY TV, I would advise you to look at what remote you will be getting. I am do NOT like the QN90A remote. My 2 biggest complaints are the electronic noise irritating my ears, and the POOR picture on the TV. TV now is on wall in living room presently NOT being used till it can be replaced by a better TV. I would appreciate any advice people can give me. My understanding is about 5-6% of people in USA have tintinitus (ear ringing). It is not constant, but it is provoked by certain electronic noises. This is FIRST TV to ever hurt my ears. I hope it is the last, but I am a little scared now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi samsungloser,
Thank you for your review of the QN90A TV. We appreciate you sharing your experience with hearing an odd sound coming from your TV. Abnormal sounds will have different causes depending on where the sound originates from. Is the sound coming from your speakers, or is your TV connected to an external audio device like a soundbar? If so, please make sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. Go to: Settings > Support > Device Care > Self Diagnosis > Signal Information
If the sound is coming from the back of the TV, the expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction. The TV is safe to use.
Additionally, your TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV. Your TV has undergone strict quality control procedures that meet our performance and reliability requirements. The noise coming from the TV that you have described is considered normal.
You may also want to run a Sound Test by going to :
Settings > Support > Device Care > Self Diagnosis > Sound Test
To assist you in the learning the various features, functions, and settings of your new Solar Cell remote, you can download the Solar Cell Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the QN90A under Samsung Neo QLED 4K. Additionally, you can find other guides and manuals to further assist you with your TV’s features.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Ok ish
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a ok tv at best and definitely not worth what i paid for it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for your review of Samsung's QN90A TV. So we can better understand the problems you are experiencing and provide you with settings adjustments or troubleshooting assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Bad Panel
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv for 2 days until the panel had dead pixels in the top corner. Easy return and bought a a80j instead
I would recommend this to a friendDefective panel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to like this TV but coming from an OLED its hard to go back to LED. A defective panel does not help its case.
No, I would not recommend this to a friend
