Customer Ratings & Reviews
- Model:
- QN77S90FAFXZA
- SKU:
- 12161441
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV. Color is so bright. Sales people were very knowledgeable.
I would recommend this to a friendGreat purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing picture quality and surprisingly good sound.
I would recommend this to a friendBruceC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous customer service from the purchase to delivery and setup
I would recommend this to a friendDon't buy! Don't believe me. Do your research!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is junk. Had it for a week before it started to show issues. First a 5 inch line from top to bottom started. Then the picture would go out. Sound would work but no picture. You could turn off the power and turn it back on and it would work for about 5 minutes and then go off again. Looked online and found this to be a common issue with this model. Don't buy! Best Buy was great in solving the issue. Went with an LG instead, couldn't be happier.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mphsbuck,
We're sorry to hear that your experience with the S90F TV led to a return. Your feedback matters to us and will be shared with our product team.
If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Specialist
Not so smart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps updating and changing app login information!
No, I would not recommend this to a friendBrand response from Samsung
Posted .TerryS,
We appreciate your review of Samsung’s S90F TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Tv picture dark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture seems dark. Contrast, and brightness is maxed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidB,
We appreciate you sharing details on your Samsung S90F TV. This behavior may be related to energy-saving features, AI-powered optimizations, or dynamic picture settings that automatically adjust screen brightness based on content and viewing environment.
Please try disabling the following features: Settings > All Settings > General & Privacy > Power and Energy Saving > Brightness Optimization, Energy Saving Solution, and Motion Lighting
If these are already off, check if Contrast Enhancer is enabled, which can also cause brightness to shift depending on scene changes: Settings > All Settings > Picture > Expert Settings > Contrast Enhancer
Samsung’s newer TVs also include AI-powered features designed to adapt picture settings automatically. While many viewers enjoy this enhancement, others prefer more manual control. To adjust these features, go to: Settings > All Settings > Advanced Features > AI Mode Settings
To ensure optimal performance, please also confirm your TV is running the latest firmware: Settings > Support > Software Update > Update Now
We hope these steps help stabilize your screen brightness. If you continue to experience issues, please don’t hesitate to contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week). LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
Goodbye to Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is 5-Stars however the Price Match policy is misleading. Customer Service does not care about keeping their long term purchasers happy. After years of buying all of my electronics products at Best Buy I will be going elsewhere in the future.
I would recommend this to a friendBrand response from Samsung
Posted .Hi RobertM,
It appears your 1-star review for the Samsung S90F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV did not work. I had to return Tv. Samsung could not repair and issued refund. Very dissappinted as this is a high end tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ArnoldS,
It’s unfortunate to hear there were issues that led to the return of your Samsung S90F TV. Your experience is important to us, and your feedback will be shared with our product team for review.
We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.
~ Samsung Specialist
S90f HUGE improvement over the s90c and c4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had some minor issues with my s90c …. SDR had a problem with flickering in near dark complex scenes and motion was always a little off … the s90f processor is so much better and just feels stronger it handles motion like a champ and all flickering is gone … now to the main event the brightness …. I own the s90c and c4 and this blows them both out of the water … I also owned a g4 for a short period of time but had some issues with it and I feel the s90f rivals the g4 brightness …. I have not seen the c5 yet but h have a feeling the s90f is going to absolutely destroy it …. I am very balanced if anything you could say I’m more or an LG fan because at first I wouldn’t go to Samsung because of no Dolby vision … but once you QD-OLED it’s hard to go back … my c4 is an 83 inch which QD-OLED does not offer that size ….if you are on the fence about the c5 vs s90f it is a no brainer definitely go with the s90f
I would recommend this to a friendSamsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung TV from Best Buy is excellent! Really enjoying the quality of the picture. The service was outstanding!
I would recommend this to a friendLove my Samsung....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my New TV, The picture quality is Amazing.Thank you Lynda for all the help,you made our shopping experience smooth and professional.
I would recommend this to a friendBeautiful Picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! No glare just clarity and works well with my Soundbar. I highly recommend
I would recommend this to a friendHappy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best TV I have had. Easy to use, good sound quality and excellent picture
I would recommend this to a friendLove my new Samsung 77 inch TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both the service at BestBuy and the TV itself were/are outstanding.
I would recommend this to a friendGood upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recently upgraded from 4k crystal UHD Samsung tv to this, noticeably difference between the two. Colors look more crisp and so does the quality. A little pricey though.
I would recommend this to a friend4K Superman
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding clarity of color. Operation and setup were very user friendly and much of the work was already done. The enhanced color on the programs has my wife and I sitting in front of this TV more than any of the other 5 in the house.
I would recommend this to a friend77 inch Samsung OLED purchase and install.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m extremely pleased with my purchase; this is an awesome tv mirrored by the exceptional sales team and incredible installation team technicians. I’d recommend and have recommended you guys to my friends and neighbors. I thank you all.
I would recommend this to a friendAwesome Samsung OLED 77 inch TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This television is the best OLED Samsung TV ever. It runs cooler than my old Samsung OLED TV. I think with the TV running cooler it will last longer. Thank you Samsung for making such a great product and a TV enthusiast. Very happy!
I would recommend this to a friendCount on Samsung to bring you the Best!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased the Samsung 77" OLED TV. This TV reduces glare from other light sources and make viewing a dream. Count on Samsung to bring you the best!
I would recommend this to a friendSamsung great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic, very satisfied with this model. The people at the store, folsom, were most helpful. With just the right questions, to get us what we wanted.
I would recommend this to a friend