Customer Ratings & Reviews
- Model:
- QN77S95DAFXZA
- SKU:
- 6576555
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the TV's picture quality, glare reduction, and sleek design. Many customers highlight the outstanding picture quality and the effectiveness of the anti-glare technology. However, some customers have reported concerns regarding the TV's reliability. A few customers also noted the product's high price point.
This summary was generated by AI based on customer reviews.
Samsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great quality at affordable price!!
I would recommend this to a friendGreat customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jonathan was superb - explaining the difference between models of TV’s/ pricing and trying to get us the lowest possible price. Jimmy Nunez managing made everything move smoothly and got us the best but credit card! Both men were tremendous assets
I would recommend this to a friend- Cons mentioned:Reliability
S95D Buyers Beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your take a risk with a S95D purchase. The OneConnect box that powers the TV now has a history of being defective causing the Unit you permanently lose power months after purchase. Google “S95D no power”. These are all new TV’s purchases on and after Black Friday 2024. As March 2025, Samsung no longer has the S95D OneConnect box (SOC5003D) available as a repair part for their flag ship TV, and there is no alternative unit for repair. After 6 weeks of dealing with their reapir folks, they are reimbursing my purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Zazzle,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, colors and technology. With a tv like this and a nice soundbar, you dont need to go to theater!
I would recommend this to a friendI would never buy again a Samsung
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid over $4000 and 11 months broke. Best Buy said they can’t do nothing because it is on the Samsung warranty. To contact the Samsung it is a very bad customer support. You waiting until someone text you and in conversation the support person doesn’t answer any more and you all again and waiting hours and nobody answers. You pay a lot money and no support from Samsung or Best Buy where I pay my yearly membership.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SimonaB,
It’s unfortunate to hear of your experience with Samsung’s S95D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
TvlV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went in several times to look at different televisions. Decided on the matte finish. Dre was so helpful and very patient every-time I was there. Love shopping at Best Buy.
I would recommend this to a friendAwesome TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. No glare at all. If you have a bright room with a lot of windows. This tv is your salvation. We no longer have issues with watching any shows during daylight.
I would recommend this to a friendGeneral Manager
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great BUY. TV is great with the non-glare. Would recommend this TV to anyone. Sales Guy was great,
I would recommend this to a friendSamsung S95D
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On line reviews for this TV were outstanding. Have not received delivery to date.
I would recommend this to a friend- Cons mentioned:Reliability
Don’t buy Samsung OLED
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our TV has died once again. Second time this year. First time Samsung had to replace motherboard. Experiencing exact same symptoms this time too. This TV is a lemon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HollyN,
It’s unfortunate to hear of your experience with Samsung’s S95D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
I don't know what you mean title to what.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall rating is excellent. Thank you all your help us picking out our TV. my name is spelled Karen. NOT PROUND OF IT AFTER IT'S GOT A BAD RAP
I would recommend this to a friendBest TV!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! The clarity is unbelievable! Best television we’ve purchased.
I would recommend this to a friendJumping to OLED with less glare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic TV. Easy to set up and the staff in store was super helpful.
I would recommend this to a friendlove my tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent service quality very good would buy again
I would recommend this to a friendBe sure you know what to expect on delivery!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv! Service was great, but we got wrong delivery information.
No, I would not recommend this to a friendDO NOT BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV roughly 2 months ago and it has already completely died and tripped the electrical breaker. Best Buy would not allow me to return the TV as I am now outside of the return window. Opened a service ticket with Samsung but it just keeps getting reassigned. At this point I just want my money back so I can go buy a different brand but Samsung is making even that impossible. I paid way too much money for a literal piece of trash. DO NOT WASTE YOUR MONEY!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .AmandaL,
We’re sorry to hear that your customer service experience was not up to standards. We want to make this right for you and ask that you reach us again for further assistance with troubleshooting or setting up a warranty service appointment.
You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Reliability
Samsung 77 inch S95 OLED TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV stopped workibg pn the 13th month. Out of warranty. I would not buy a Samsung TV again. No consideration for warranty coverage 1 month out. Tge One Connect Box failrd
No, I would not recommend this to a friendBrand response from Samsung
Posted .DennisP,
I’m sorry to hear of the issues you’re experiencing with Samsung’s S95D TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
For further help, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old TV is awesome. Would recommend it to anyone that’s interested in getting good quality.
I would recommend this to a friendGood TV plagued by power problems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm extremely disappointed with the recurring power failure on this TV. The first one had power problems after only a week. I found out this was a known issue with the S95D model, but I still hoped that would not happen with the replacement... the replacement stopped working with the same issue 12 months later. I have never before had this much trouble with a tv.
No, I would not recommend this to a friendLOVE IT !!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV, the anti glare sceen is a game changer in my living room. No more refection from all of my kitchen light and windows.
I would recommend this to a friend