Customer Ratings & Reviews
- Model:
- QN77S95DAFXZA
- SKU:
- 6576555
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the outstanding picture quality and glare reduction offered by the 77” Class S95D Series OLED 4K TV. Many appreciate the beautiful color and sleek design, noting the overall OLED quality as a highlight. However, some customers have expressed concerns regarding the product's reliability. In addition, a few customers feel the TV is pricy.
This summary was generated by AI based on customer reviews.
Jumping to OLED with less glare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic TV. Easy to set up and the staff in store was super helpful.
I would recommend this to a friendHappy with my purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV have enjoyed it so far. Went up in size and am happy I did. Doesn’t feel 12” bigger than last. You have to get used to the colors. I will play with the color options more to get the right settings. Overal a good TV. A pain as far as using the remote may need to bring dish out so they can fix it.
I would recommend this to a friend- Cons mentioned:Reliability
Only lasted a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the tv but it only lasted about a year. Worked perfectly one day then the next day it had no power, picture, and needed to be replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Raine1ca,
It’s unfortunate to hear of your experience with Samsung’s S95D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
love my tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent service quality very good would buy again
I would recommend this to a friendGreat customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jonathan was superb - explaining the difference between models of TV’s/ pricing and trying to get us the lowest possible price. Jimmy Nunez managing made everything move smoothly and got us the best but credit card! Both men were tremendous assets
I would recommend this to a friendBe sure you know what to expect on delivery!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv! Service was great, but we got wrong delivery information.
No, I would not recommend this to a friendTvlV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went in several times to look at different televisions. Decided on the matte finish. Dre was so helpful and very patient every-time I was there. Love shopping at Best Buy.
I would recommend this to a friendAwesome TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. No glare at all. If you have a bright room with a lot of windows. This tv is your salvation. We no longer have issues with watching any shows during daylight.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV Ever recomended love it by team of Best Buy
I would recommend this to a friendI don't know what you mean title to what.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall rating is excellent. Thank you all your help us picking out our TV. my name is spelled Karen. NOT PROUND OF IT AFTER IT'S GOT A BAD RAP
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old TV is awesome. Would recommend it to anyone that’s interested in getting good quality.
I would recommend this to a friendDO NOT BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV roughly 2 months ago and it has already completely died and tripped the electrical breaker. Best Buy would not allow me to return the TV as I am now outside of the return window. Opened a service ticket with Samsung but it just keeps getting reassigned. At this point I just want my money back so I can go buy a different brand but Samsung is making even that impossible. I paid way too much money for a literal piece of trash. DO NOT WASTE YOUR MONEY!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .AmandaL,
We’re sorry to hear that your customer service experience was not up to standards. We want to make this right for you and ask that you reach us again for further assistance with troubleshooting or setting up a warranty service appointment.
You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
LOVE IT !!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV, the anti glare sceen is a game changer in my living room. No more refection from all of my kitchen light and windows.
I would recommend this to a friendDo Not Buy this TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv in December of 2024. In February of 2025 the power supply went out. I had it replaced and once again the the same thing has happened. Only this time I’m outside the 60 day return policy, so now I have to go through Samsung for the warranty repair/replacement. Best Buy/Geek Squad is of no help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dennis,
It’s unfortunate to hear of your experience with Samsung’s S95D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Reliability
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv died after a few months won’t cut on one connect box clicks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ace3,
It’s unfortunate to hear of your experience with Samsung’s S95D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Cons mentioned:Reliability
Don’t buy this television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement for the first television that stopped working after 6 weeks. The second one stopped working after 4 weeks. Both times it just wouldn’t turn on anymore. It is being returned and replaced with another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JenniferR,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Samsung OED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Excellent service and quality! This is the best television I ever have owned!
I would recommend this to a friend- Cons mentioned:Reliability
Junk TV and Crappy Samsung Service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk! Failed 2nd time in March. Bought in Oct. The "brain box" is dead as a hammer again. 2nd in 6 months! Total crap. Samsung wants me to wait another 2 weeks for service that is unlikely to solve the problem. I have now lost 3 weeks of a very expensive tv in less than 6 months! JUNK. Samsung "Support" is crap. Defer, delay and deny. Not customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tommy,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung S95D 77"
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for FOUR days. Need I say more?!? However, I will say that the Geek Squad, Carla and Jacob went above and beyond in making sure that my TV was replaced in a timely manner. (like TOMORROW). Let's hope that this one works!
No, I would not recommend this to a friendBrand response from Samsung
Posted .LarryM,
We appreciate you sharing the issues you’ve initially experienced with Samsung’s S95D TV. Thank you for your patience in having to deal with the inconvenience of an exchange.
Should you have questions or need assistance with settings, setup, or features with your new unit, please know we're always here to help. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Cons mentioned:Reliability
TV Died in 2 days - would not turn on.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit lasted 2.5 days. Similar to many of the 1 star review where it tripped a circuit breaker. When I brought everything back online TV was dead, would not power up. After research and analysis time it seems there are a lot of failures like this. There has to be a design flaw in this tv. Way too expensive to have this happen. Best Buy was great with the return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlanS,
It’s unfortunate to hear of the issues that have caused you to return your S95D TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist