Customer Ratings & Reviews
- Model:
- QN77S95DAFXZA
- SKU:
- 6576555
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the outstanding picture quality and glare reduction offered by the 77” Class S95D Series OLED 4K TV. Many appreciate the beautiful color and sleek design, noting the overall OLED quality as a highlight. However, some customers have expressed concerns regarding the product's reliability. In addition, a few customers feel the TV is pricy.
This summary was generated by AI based on customer reviews.
Never delivered
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Four attempts by Best Buy to deliver it and I still don't t have it, through no fault of my own. Next attempt is scheduled for August 27, 2025.
No, I would not recommend this to a friendBrand response from Samsung
Posted .STEVENC,
I'm sorry you have not received your TV yet. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once you've received it, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Cons mentioned:Reliability
Died after 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a feeling about this TV and I was correct! Died after 2 months!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .It’s unfortunate to hear of your experience with Samsung’s S95D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great tv , no glare is a real deal !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is awesome , Delivery was terrible . Installers were amazing Hq with the delivery dates massed up big time .
I would recommend this to a friendBrand response from Samsung
Posted .MosheH,
Please know you are leaving a review and 2-star rating for the 77" S95D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S95D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is terrible. Have to turn it up high to hear anything. But then the speakers crackle. Very poor for that amount of money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .WesleyS,
Thank you for purchasing Samsung's S95D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q- or S-Series Soundbars (such as the HW-S800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
One connect box is garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This quite expensive tv stopped working after only a month of use. The one connect box stopped receiving power and now it’s potentially a $4200 paper weight.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user952001,
It’s unfortunate to hear of your experience with Samsung’s S95D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
Doesn’t work.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually loved it, until it blew my breaker and now doesn’t turn on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shaun,
It’s unfortunate to hear of your experience with Samsung’s S95D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Fault Tech
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hestiant to drop so much $$$ on a tv. But OLED tech is expensive. After setting this tv up and seeing the quality of the resolution, it was mind blowing. That is until you turn the tv off. After a few seconds, the tv will turn on and enter ambient mode. This kept happening and i contacted samsung 5 different time and each time they said they did something to make a change remotely and problem was never solved. They said they need to send a samsung technician out. I was frustrated at this point told them i will just return it. Still undecided on if i will exchange it for the same one or get something else
No, I would not recommend this to a friendBrand response from Samsung
Posted .vinayp88,
We appreciate your feedback on Samsung's S95D, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Worked great until it didn’t.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful TV until it stopped working less than 3 months after purchase. It tripped the breaker while on a surge protector and will not turn back on. Outlet and surge protector works but TV doesn’t. Samsung technician will come out in a week to assess.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chad,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
TV Died
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 77" S95D TV I purchased died on the 17th day after arrival. I expected more from them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GlenK,
It’s unfortunate to hear of your experience with Samsung’s S95D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
DO NOT BUY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! For such an expensive TV it is terrible!! After 3 months the box went out and less than a month later it went out again!!!! Waiting again for Samsung to call us back and figure out next steps. DO NOT BUY
No, I would not recommend this to a friendBrand response from Samsung
Posted .StaciN,
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Incompetence
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience I have ever endured! From purchase to non delivery. No follow up, no communication and no accountability.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dissatisfied,
Please know you are leaving a review and 1-star rating for the 77" S95D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Easy exchange!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this tv. Bestbuy helped my exchange a bad tv and i lobe my new tv. Thank you!
I would recommend this to a friendBrand response from Samsung
Posted .Jameswhite,
It's unfortunate to hear you've returned this TV. Thank you for sharing your experience.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
- Pros mentioned:Glare reduction, Picture quality
Known Won't Power On Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like other reviewers, ours died and wouldn't power on after the return window. Samsung Chat Support was quick to diagnose the problem and quickly sent a repair agent to remedy the issue. I submitted a Samsung warranty request on a Friday, and on Monday, an authorized repair agent came to our home. He opened the One Connect Box and replaced the circuit board. Apparently, Samsung has a known issue with a fuse in the circuit boards, and authorized repair agents are replacing them with a new circuit board with a different fuse. The picture quality is amazing. The anti-reflective screen is unparalleled. The Dolby Atmos sound with the TV speakers is top-notch. The only downside is that the Amazon Alexa voice assistant is overly sensitive and sometimes launches without saying Alexa. Otherwise, I would give this TV a five star review.
I would recommend this to a friend - Pros mentioned:Glare reduction, Picture quality
Spectacular
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spectacular video. I was shocked how bright and crisp the images are. This replaced our older Sony 75" in the living room which has tons of windows and natural light. My primary reason for selecting this TV was the glare free technology. It did not disappoint. I actually tried to produce reflections using lamps, etc. It's truly glare free. Only down side was the user manual has very little info for using a multitude of features. I guess I can get that off of Youtube but it's a hassle as YT has so many fake, phishing videos.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Reliability
Great picture.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent color. Picture died after 6 weeks of use but promptly replaced with new TV. So far holding up.
I would recommend this to a friend - Pros mentioned:Glare reduction, Oled quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV I've ever purchased. I don't see myself purchasing anything other than an OLED TV ever again. The reduced glare on this is INSANE
I would recommend this to a friend - Pros mentioned:Oled quality, Picture qualityCons mentioned:Reliability
Samsung TV total failure on 77" OLED model
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We recently purchased a 77" OLED Samsung TV (SEP-2024) for the holidays. We had the unit delivered and set-up for us. We enjoyed the holidays watching the awesome picture and sound system. Less than five months later, the TV failed, completely. After researching the model and similar issues, we were disappointed to discover our TV would need a warranty claim, schedule a technician home visit, order any required parts, reschedule technician to install parts, hopefully restoring our viewing pleasure. Samsung warranty service/repair is not helpful in this process. Warranty work takes a significant amount of time and patience to endure. We will not make this mistake again. We are already looking for a new TV, definitely staying away from Samsung brands at all cost. This time, whatever brand we purchase, we will buy the immediate replacement coverage from Best Buy/Geek Squad. We researched Samsung TVs prior to our purchase, however, it appears Samsung quality and care have plummeted to unacceptable levels. This unit was manufactured in Mexico.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Paul,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Glare reduction, Picture qualityCons mentioned:Reliability
Dead in less than a week... like the other reviews
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thankfully mine dies in the first week, so it was easy to return. At some point in the night while I was sleeping, that TV had a major electrical failure and tripped the break. I thought it was a fluke until I read the reviews. This TV is not just bad, it's dangerous. What is happening inside these things? On the bright side, Samsung hit a home run with their anti-glare matte finish. My room is so bad, that the Geek squad guy said I need an outdoor TV. But the Samsung looked pretty good! I did however have some issues with the video dropping out on a movie. Other reviewers says that one-connect causes that, Today I had an 85" Sony Bravia 9 installed. I was hoping that the brightness would overcome the glare, but it doesn't. I guess I'll need to close the shades to watch TV. It's really a shame that a company as mature and big as Samsung seems to have totally botched that electronics on the one. The image quality and anti-glare screen are truly remarkable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jaym,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Blacks are GOOD!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV I ever owned. I went to the store to see it because on reviews saying the blacks are greyed out more than non-matte screens. The blacks look plenty good to me and not that far off from non-matte TV's I was looking at. I hated my current TV that has mirror glass on it. Seeing myself, my bookshelf, table and myself in my TV while watching it sucked BIGTIME. This TV makes watching a pleasure again because I see none of that now. 1000% happy with this beautiful picture not seeing everything in the room reflected in it. If you're worried about the blacks as I was from reviews then go to the store and see it for yourself. And then look at the light fixtures, and shelving and other TV's reflecting off the non-matte screens and I think you'll SEE it sucks compared to what TINY difference in the blacks are. Blacks look fantastic on my 65" S95d!
I would recommend this to a friend - Pros mentioned:Picture quality
Powerhouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv colors is unmatched i don't care what lg says it can't beat the ruch colors and views of this tv
I would recommend this to a friend