Customer Ratings & Reviews

Excellent TV. It works just perfect. I would recommend this TV.

One of the best Samsung TV I would recommend it to anyone!

A big ol flatscreen tv! Great for everybody in the house

Horrific customer service! 4 different agents for a simple exchange of a TV delivered by the Geek Squad with a smashed screen. Read On. Best Buy Live Agent Thanks for contacting Geek Squad! My name is Agent Karthik. Before we get started, may I please have your full name, phone number and email? 9:04 a.m. Michael message, 9:04 a.m. Best Buy Live Agent Thank you for the details Michael. Pleased to have you on this chat. 9:05 a.m. The TV that was delivered to us on this past Friday was delivered damaged.Your message, The TV that was delivered to us on this past Friday was delivered damaged. 9:05 a.m. Best Buy Live Agent Thank you for being My Best Buy member. You are valuable customer. Thank you for shopping with Best Buy. How may I assist you today? 9:06 a.m. The Geek Squad tech delivered and mounted the tv. When taking it out of the box he noticed the screen was broken. We have not heard anythingYour message, The Geek Squad tech delivered and mounted the tv. When taking it out of the box he noticed the screen was broken. We have not heard anything 9:07 a.m. Best Buy Live Agent I’d be unhappy as well if my order was damaged on arrival, this is not something we want our customers to experience, let me go ahead and help you with the best possible options available. Michael, just to confirm are you referring to Samsung 85 Class CU7000 Crystal UHD 4K Smart Tizen TV? 9:09 a.m. yesYour message, yes 9:09 a.m. Best Buy Live Agent I appreciate the confirmation. Michael, I see that you purchased the product on Apr 19, 2024 | 02:38:18pm CST and it is with in return and exchange timeframe. However, I would like to help you with return or exchange. Which one is coinvent for you? 9:10 a.m. Did the Geek Squad member put in for an exchange?Your message, Did the Geek Squad member put in for an exchange? 9:11 a.m. Best Buy Live Agent Michael, I do see that they have added a notes regarding the damaged and uploaded the pictures as well. If you confirm I will go-ahead and arrange the appointment for return pick-up and replacement? 9:12 a.m. That is fine. They will have to come out to remount the tv. He mounted it anyway so that we could see the size.Your message, That is fine. They will have to come out to remount the tv. He mounted it anyway so that we could see the size. 9:14 a.m. Best Buy Live Agent Yes Michael, it will be taken care by our crew. Would you like me to arrange the order for return pick-up and replacement? 9:15 a.m. yes but make sure that the Geek Squad tech hasn't arranged for a replacement already.Your message, yes but make sure that the Geek Squad tech hasn't arranged for a replacement already. 9:15 a.m. Best Buy Live Agent Sure thing Michael. If I am not mistaken It is the address: 9:16 a.m. that is correct addressYour message, that is correct address 9:16 a.m. Best Buy Live Agent Thank you for the confirmation of the address. Apart from this, may I know how was your day been so far, while I check the details for you? 9:17 a.m. excellent thank youYour message, excellent thank you 9:17 a.m. Best Buy Live Agent Glad to know that! I really hope it gets even better by the end of the day : ) We will further check on this one. Please allow me 2 to 3 minutes to check my resources and help you with the earliest available slot. Would that be fine? 9:20 a.m. yesYour message, yes 9:21 a.m. Best Buy Live Agent Thank you! Thank you for your patience and time. I really appreciate it. I have checked the details and see that the earliest slot available on April 30, 2024 7:00 AM - 7:00 PM for replacement and return pick-up. Would that works for you? We haven't heard from you in some time, did you want to continue chatting? 9:27 a.m. I guess that would work but I feel like we shouldn't have to wait that long. The Geek Squad techs took the TV out of the box and the screen was literally smashed. Honestly, I think it should have been brought back to store that day and they should've come back that day.Your message, I guess that would work but I feel like we shouldn't have to wait that long. The Geek Squad techs took the TV out of the box and the screen was literally smashed. Honestly, I think it should have been brought back to store that day and they should've come back that day. 9:27 a.m. Best Buy Live Agent Michael, I totally agree with your point, but the thing is the I see that earliest slot is available on April 30, 2024 as of now at your place. But do not need to worry, we do have other option our sales team can check and help you with the similar Tv's with same specification and earliest delivery dates which are ready to be delivered. Will that be okay for you? 9:30 a.m. Would it be quicker if I went to the Braintree store?Your message, Would it be quicker if I went to the Braintree store? 9:30 a.m. Best Buy Live Agent Michael, once I recommend you to go with the recommends in this chat and visit the store. Would you like me to go-ahead and help you with it? 9:32 a.m. I will just go to the store. It think it will be quicker. We shouldn't have to wait another week due to the TV being damagedYour message, I will just go to the store. It think it will be quicker. We shouldn't have to wait another week due to the TV being damaged 9:33 a.m. Best Buy Live Agent Yes Michael, would you allow me a minute or two while I check there re any similar Tv's available for delivery as so so possible? 9:35 a.m. sureYour message, sure 9:35 a.m. Best Buy Live Agent Thank you! Let me transfer you to a team member who specializes in this so we can get it taken care of for you. 9:36 a.m. Live chat has started Best Buy Live Agent Thank you for contacting Best Buy Sales. My name is John A. I see you have just been transferred to me. May I please have 1-2 minutes to review the start of this chat? 9:37 a.m. sureYour message, sure 9:37 a.m. Best Buy Live Agent Thank you. Thank you for staying online. Just to confirm, are you looking for recommendations for exchanging the Tv or want the same one again with no damage? 9:43 a.m. Not sure why this is so tough. I've been on line for about a half hour now. A brand new tv was delivered to me by Geek Squad techs. This TV had a completely smashed screen. I would like a new TV, the same one that I purchased.Your message, Not sure why this is so tough. I've been on line for about a half hour now. A brand new tv was delivered to me by Geek Squad techs. This TV had a completely smashed screen. I would like a new TV, the same one that I purchased. 9:45 a.m. Best Buy Live Agent Thank you for confirming. Let me transfer you to someone who can help you with that. They'll be able to see our conversation, so you won't have to repeat anything. One moment. 9:46 a.m. Live chat has started So this is the 3rd person that I will need to speak to regarding a TV that was delivered smashed?Your message, So this is the 3rd person that I will need to speak to regarding a TV that was delivered smashed? I will go to the store. Insane that I am being transferred to a 3rd personYour message, I will go to the store. Insane that I am being transferred to a 3rd person 9:48 a.m. Best Buy Live Agent Thank you for staying on the chat, my name is Abby to confirm you wanted to exchange a damages Tv correct? 9:48 a.m. I give up. I will go to the store. Not explaining a very simple situation a 3rd time.Your message, I give up. I will go to the store. Not explaining a very simple situation a 3rd time. Best Buy Live Agent Not to rush and we do not want to lose a valued customer, just to make sure, are we still connected? 9:50 a.m. yesYour message, yes 9:51 a.m. Best Buy Live Agent To confirm this is for the Samsung 85 Class CU7000? 9:51 a.m. YepYour message, Yep 9:52 a.m. Best Buy Live Agent Your satisfaction means a lot to us. Here at BestBuy we value our customer. No worries We will do our best to check on this and have this resolve as soon as possible. Please allow me 2-3 minutes to review every detail here. I'll get back to you when I have the necessary information that we need. Let me transfer you to someone who can help you with that. They'll be able to see our conversation, so you won't have to repeat anything. One moment. 9:55 a.m. Live chat has started omg this is the 4th person!!!Your message, omg this is the 4th person!!! 9:56 a.m. Best Buy Live Agent Thank you for choosing Best Buy Geek Squad, my name is Agent Jaswanth . Please allow me 2-3 minutes while I go through your previous conversation. 9:56 a.m. Type your message here...

It very Good ,85” tv Samsung Made in Mexico .I love it

Fast delivery big tv happy with the service and delivery

TV has been great. It was easy to setup. We have not had it long though.

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So far, so good. No complaints. Installation team was excellent.

The best decision I’ve made in years lol. I’m in love

excellent tv exactly what i was looking for highly recommend this tv

Awesome product and service. Best Buy is the best.

Happy with our purchase. The quality for the price is on point.

Looks great for the price. I put this bad boy in the bedroom.

It has been an excellent tv. Would buy again in a second.

The best customer service We are so happy with a new TV. And and you new apple phone.

Love it! Great experience, great deal and awesome customer service!

Big, but not incredible. But its big ! The picture is clear, but not bright.

It’s one of the best TV’s I’ve ever had! Would definitely recommend it!

Great product with great instalation from BestBuy!