Customer Ratings & Reviews
- Model:
- UN85CU7000FXZA
- SKU:
- 6537371
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the 85” Class CU7000 Crystal UHD 4K Smart Tizen TV's picture quality, ease of use, and value for its price. Many appreciate the large screen size and vibrant colors, while some found the remote control could be improved and the volume could be louder. Positive feedback frequently highlighted the smart features and overall ease of setup. However, a few users noted the TV's weight as a potential challenge during installation.
This summary was generated by AI based on customer reviews.
Samsung not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV worked 2 years then wont power on... These things should last 10+ years. My other Samsung TV 55 inch has connectivity issues...
No, I would not recommend this to a friendNo voice capability on remote.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No voice capability on remote. Picture quality was ok.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sam1,
Thank you for your feedback on the CU7000 TV's features and picture quality. Below are a few settings that I recommend adjusting:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Good Sales Delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was value money. Sales guys at Best Buy stores were quite helpful and knowledgeable. Appreciate
I would recommend this to a friendBrand response from Samsung
Posted .Hey AshishK,
Thank you for purchasing the Samsung CU7000 TV. I am glad you are enjoying your new television featuring our ultra-fast Crystal Processor 4K and HDR for stunning definition and a naturally crisp and vivid picture.
If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Review tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow with the apps and i think processor crashes when you open multiple apps
I would recommend this to a friendBrand response from Samsung
Posted .Hi Andrei,
I’m sorry to hear about the issues you’re experiencing with unresponsive apps. To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
85 inch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to be sitting directly in front of tv to get a 4k picture. Any angle from the sides are washed out. I bit disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BradK,
Thank you for sharing your thoughts regarding the viewing angles of Samsung's 85" CU7000 TV. I am sorry to see that you are not fully satisfied with your purchase.
Here are some tips to help improve picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I got a lemon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very, very disappointed in this TV. Only had it in service a week when we started having problems with it. After it has been turned on for a couple of hours it constantly freezes. Several times while watching a program on an app it changes to a different program on it's own. The past couple days i have been watching a series on Paramount and when a new episode comes on the picture is very blurry for about 2-3 minutes. On one occasion the picture ended up like the screen is shown in the ad. I had to turn off the tv a couple of times to reset the picture. I am very glad that I purchased this while it was $400 off. I opted not to purchase the BB warranty at a third of the cost of the tv so they will not do anything for me. Samsung is very slow and gives you the run around. I do not recommend purchasing this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Grandpa,
Thank you for letting us know about the issues you are having with your Samsung 85" CU7000 TV. Please try the below troubleshooting steps to try and resolve the glitching issues you mentioned.
To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
good but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good tv but netflix need freezing every other time don’t know what’s the problem
I would recommend this to a friendBrand response from Samsung
Posted .Hi Bryan,
Thank you for sharing the issues you have experienced with Netflix freezing on your CU7000 TV. I have a few recommendations that may resolve this issue.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
Then, I recommend ensuring the Netflix app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the Netflix app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then, we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Netflix” and then select “Reinstall.”
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Samsung 7000
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok came defective some external component had lines in TV Best Buy did replace no problems
I would recommend this to a friendBrand response from Samsung
Posted .Hi KennethP,
Thank you for your feedback and for letting us know that your CU7000 TV arrived defective. I am glad to hear that Best Buy was able to replace your TV quickly, and we appreciate your patience during that process.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Not good quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was blurry and the colors weren't good for this size.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Semsem,
Thank you for reaching out and letting us know that the picture on your CU7000 TV is not satisfactory. I have a few recommendations that should improve your experience.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, if you are seeing a blurry screen, it's possible what you are describing is a feature called Auto Motion Plus, which eliminates ghosting and blurring that occurs from fast-moving images. These motion smoothing settings look great on live TVs, like sporting events or parades, which are filmed at 30 frames per second. Most movies, however, are filmed at 24 frames per second and are not intended to be viewed with these features. When turned on, this causes the dreaded soap opera effect.
To Change Motion smoothing settings on your TV:
Navigate to Settings > All Settings > Picture > Expert Settings > Auto Motion Plus Settings (Picture Clarity Settings).
1. The default setting is Auto. This means the feature automatically turns on and off based on the type of program being watched.
2. Select Auto Motion Plus (Picture Clarity) to change the setting to either Off or Custom.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung 85 inch tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a damaged pixel with a line across from one side to the other within 10 days of purchase and maybe only used it like 5 times then Best Buy didn’t want to make a return neither did Samsung only wanted to do fixing I had to fight my right of getting a new one for about 2 weeks until they actually exchanged it this was my worst purchase and experience ever
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi YeseniaM,
Thank you for providing feedback on your experience with the CU7000 TV. We are sorry that you did not have a positive experience when dealing with Samsung Customer Service policies. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Dark spots coming your way
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dark spots appearing in corners of TV. Gets a bit worse each day. I would not recommend this TV.
No, I would not recommend this to a friendOk TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar won’t stay connected via Bluetooth have to disconnect power of soundbar to get Bluetooth reconnected. Optic audio doesn’t work either as you can’t control the sound at all. Picture is ok but not the greatest.
No, I would not recommend this to a friendBlack shadow spots.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is ok, I've had it for eight months and already it's getting black shadow spots. Hopefully I will have no problems having Samsung fix it.
I would recommend this to a friend- Cons mentioned:Volume
Volume not good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not happy with the volume on the tv is not laud is like 40 when I put 100 I’m sad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SocorroB,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Barely lasted beyond the warranty period!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 18 months! The display now has dark areas all over. Looks like dark clouds against the background.
No, I would not recommend this to a friendRude customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service sucked. The tv didn’t fit in our suv by about an inch. As we stood there trying to figure out what to do they said “it’s yours now” and walked away. Did not offer any alternative options. Another customer who saw the exchange helped us unbox it and put it in our suv. I tried to call to talk to a manager and never heard back from them. Would never shop at this location again. I’ll go out of my way to shop elsewhere now.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MollyW,
I'm very sorry to hear about your in-store experience at Best Buy. If you ever have questions about your product or need help, please know Samsung Support is here for you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Volume too low
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is ok, but the sound is poor. We are adding a sound bar because the volume is so low... even when turned up to 100
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KindellaA,
Thank you for sharing your experience with low volume on the Samsung CU7000. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Cons mentioned:Remote control
samsung tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sensor to the remote is terrible and has serious delay would rather go with LG
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi kxngmatt14,
I’m sorry to hear about the issues you’re experiencing with your remote control. To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
I also recommend ensuring nothing is blocking the line of sight between the remote and the IR Sensor, which is located below the TV, underneath the Samsung logo.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
TV barely lasted a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV exactly a year and one month ago. Hung it as soon as I got it and has not been moved since. Now has dark spots on the screen and the warranty only covers a year so I’m SOL
No, I would not recommend this to a friendGlare and grainy picture
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly, after having this professionally mounted it will be getting returned. I should've just spent the extra money for better quality to begin with. Now ill be paying double mounting. The tv looks cheap even when turned off. The screen has a plastic look to it that relects any form of light. The picture looks grainy no matter the setting. Running back to LG
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TyshaT,
We appreciate your feedback on the CU7000 TV's image quality. I believe what you are describing is a feature called Auto Motion Plus, which eliminates ghosting and blurring that occurs from fast-moving images. These motion smoothing settings look great on live TVs, like sporting events or parades, which are filmed at 30 frames per second. Most movies, however, are filmed at 24 frames per second and are not intended to be viewed with these features. When turned on, this causes the dreaded soap opera effect.
To Change Motion smoothing settings on your TV:
Navigate to Settings > All Settings > Picture > Expert Settings > Auto Motion Plus Settings (Picture Clarity Settings).
1. The default setting is Auto. This means the feature automatically turns on and off based on the type of program being watched.
2. Select Auto Motion Plus (Picture Clarity) to change the setting to either Off or Custom.
If you select Custom, three additional options are available:
• Blur Reduction: Use the directional keys on the remote to adjust the Blur setting.
• Judder Reduction: Use the directional keys on the remote to adjust the Judder setting.
• LED Clear Motion: This option allows you to configure the LED backlight to sharpen fast-moving images. Select to turn On or Off.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor