Customer Ratings & Reviews
- Model:
- UN85CU7000FXZA
- |
- SKU:
- 6537371
Customer reviews
Rating 4.7 out of 5 stars with 1628 reviews
(1,628 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the 85” Class CU7000 Crystal UHD 4K Smart Tizen TV's picture quality, ease of use, and value for its price. Many appreciate the large screen size and vibrant colors, while some found the remote control could be improved and the volume could be louder. Positive feedback frequently highlighted the smart features and overall ease of setup. However, a few users noted the TV's weight as a potential challenge during installation.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Samsung 85 - Excellent Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and an Excellent value in a large format Television
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, excellent sound and picture quality is amazing.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great buy! I would buy this again. The picture on this is amazing.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
85" screen TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome screen every body now say I have a private movie theater
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Ayo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A lot bigger than I expected (pause) great picture though
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new tv we are very happy with picture and size.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Great TV, mind the lack of HDMI 2.1 however
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, just doesn't have HDMI 2.1 so it can be a pain with Roku speaker system for passthrough audio. Great picture quality. Make sure you get a mount.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
samsung 85
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good deal on such a large screen. picture is great
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV for a Great Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Love the TV, Picture quality is excellent
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
love this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.beautiful picture, loving it, glad we got this model
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Buy during black friday
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv overall for the price. Recommended when on sale
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
NICE TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my TV. Its crystal clear. I enjoys watching my movies
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality I really recommend this product
I would recommend this to a friend Rated 5 out of 5 stars
Impressive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Sharp! Great size and easy lightweight. Would buy again
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, sound Brightness excellent,,,good purchase
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent televison, excellent sound, excellent picture. I like
I would recommend this to a friend - Cons mentioned:Remote control
Rated 1 out of 5 stars
No Printed Manual, Guidance or Troubleshooting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow - Their was No Manual or a Single training given how to do anything on this. Only warranty card. The only way you will Learn is you have to 100% figure it out alone. If you need any questions or troubleshooting answered, you are required to "Ask" for it? For example, you are expected to have 100% full knowledge of their products, and expected to know everything about the Strange remote, and all its settings. I'm 63 and like to reference a printed manual that answers or guide you in the right direction to figure it out yourself, You get nothing. You aren't worth them printing up a manual. I don't have apps or wifi, so its impossible to learn anything. Also, you are not given a single contact or website to give you any answers you are looking for. So they require you each to contact them, and they log you into their computer. If you have wifi or app, I'm sure they require you to log in and get information to help ---- But then you give Samsung 100% access to your TV and Spy on all you do, and keep all your data. That is what you are required to give them, if you want any help. If you don't mind having this company get all your viewing to their mainframe of data against you, and all your online viewing, this will be perfect for you. Just like Alexa voice, once you get this, they record every single private words you speak - 24/7 and downloaded to mp3 for your entire life. If you don't mind having companies listening and recording everything you do, this is great for you. If only I got a basic printed manual how stuff works or troubleshoot your questions, or even a link to this product to learn, that would be great. Bottomline - if you purchase this, you get Zero printed home manuals or guidance you can touch and read to look in real time. You are required to spend time and figure out how to contact support, then wait in line to ask your questions. You have to search youtube how to actually even use the volume of the clicker, as their are no guidance given by Samsung. Then you have to even figure out and search how to change the settings, or contact them live to get a single answer. Something as easy as adjusting the sound, you either have to call them, or spend long time searching for someone who posted how to change anything. Disappointed. You buy the product, but not a single printed word given how to troubleshoot or use anything - even the strange limited clicker. You only get a Trial by usage so ensure you write down the steps you do so you can know what you did, so if it didn't work, you can follow your writting back to what it was. If you have no patience or need printed guidance to troubleshoot, don't bother. Not a single printed page given to read or help guide you how to use it. It took me a long time to get the sound going and listenable. If you have a single sound setting wrong, you can't modify the sound. Something like that, to them, who needs a printed manual to tell you how to do it, or where it is in their menu.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BobL,
Thank you for reaching out and providing us with feedback on your setup experience with the Samsung CU7000 TV. Please know your experience is important to us, and we are sorry you have had difficulties learning the various settings due to a lack of a paper manual.
I have a few suggestions that may help you learn about your TV. First, to learn the Samsung remote, go to the keypad on your remote and press Home> (left directional button) Settings> Support> Remote Control Guide. From there, the TV will take you through the various buttons and options.
Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust the volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for more than 1 second, the Accessibility Shortcuts appear.
To adjust any settings on your TV, go to the gear icon on your remote. To change the sound settings, go to Settings (Gear Icon)> All Settings> Sound, and to change any picture settings, go to Settings (Gear Icon)> All Settings> Picture.
The CU7000 TV does not have a built-in voice assistant. To ensure it is not connected, you can navigate to Home > Menu > Settings > All Settings.
Go to General & Privacy > Accessibility. Select Voice Guide Settings and disable Voice Guide.
We appreciate your patience and hope these tips help. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for the price. Nice picture and great sound
I would recommend this to a friend - Cons mentioned:Remote control
Rated 4 out of 5 stars
Remote a little complicated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV for the price. Easy set up. Remote is very basic so a bit hard to change channels and specialty services.
I would recommend this to a friend - Cons mentioned:Remote control, Setup
Rated 1 out of 5 stars
A SIN AND A SHAME
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV didn't come with card or remote..I have reached out was promised that Best Buy would send card and remote and that never happened..Then when i called again and again i was told i had to go thru Samsung..I didn't purchased the TV with Samsung..i bought it from Best Buy and when the TV's because i also purchased a75' LG was delivered i told the delivery drivers let me see if TV's will work and they said no we don't setup...They placed on floor near wall and left..So what am i supposed to do with a 85' tv with no card or remote..File withBBB AND SUE..To my advantage the cable guy when we took it out the box video it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EsterM,
We appreciate your feedback regarding the parts missing from your CU7000 TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If you purchased an open-box item, Best Buy should assist you with this issue. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor







