Customer Ratings & Reviews
 Product of KOREA WARRANTY VOID IF REMOVED SAMSUNG ELECTRONICS CO., LTD.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6447/6447127cv14d.jpg)
- Model:
- MZ-77E1T0B/AM
- SKU:
- 12035844
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much needed upgrade for my old computer. Wished I had done it sooner.
I would recommend this to a friendWorking good so far.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working good so far. Slower than the NVME SSD I migrated from but I expected that.
I would recommend this to a friendgreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great picture - good price - I am enjoying this great picture
I would recommend this to a friendAllgood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just wish it could come with windows installed already.
I would recommend this to a friendSsd
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very capable of running software for what used for.
I would recommend this to a friendBest Buy purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like it, great picture quality. Easy to set up
I would recommend this to a friendUnreliable.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 4 of these to replace 4 850 EVO drives that failed after 5 years of use in a NAS. In less than 3 months, 2 of the 4 have already failed. The 1st one failed a few weeks ago and Samsung sent me a replacement. Inserted the new drive and while the RAID was being rebuilt, a 2nd drive became critical. I now have to have that one replaced as well. I assumed that I could trust these drives after having no problems with the 850 EVOs. Clearly, these aren't reliable to have 2 out of 4 fail in less than 3 months. Will switch to WD RED SSDs in the future.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Taylormade:
I’m very sorry for the difficulties you’ve experienced with your 870 EVO SSDs. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every 870 EVOSSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
We look forward to hearing from you soon.
- Samsung Memory
Does not last as long
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had 2 of these go out on me within a couple of years, take that as you will.
I would recommend this to a friendBrand response from Samsung
Posted .JerryH:
I’m sorry to hear that your experience did not match your expectations. Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Thank you for choosing Samsung. We look forward to hearing from you soon.
- Samsung Memory
Drive Failed and Lost Data
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drive failed after first use. Sent to one of the top professional data recovery companies and they were not able to retrieve the data due to Samsung's heavy encryption. 15 years of important data files and family photos GONE forever, as well as $100 for the price of the SSD. Waste of money and a devastating loss. Would NOT recommend unless you can afford the risk of losing your data.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LNG0212:
I’m very sorry for the difficulties you’ve experienced with your 870 EVO SSD. We completely understand your frustrations, and we are here to help.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
- Samsung Memory
- Cons mentioned:Connectivity
Disappointing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned two of these SSDrives. First one was defective, proven by Geek Squad in store, so they gave me a replacement, same product. The second one is having the same issue as the first one, my HP Omen isn't recognizing the SSD when plugged into the additional storage slot. Don't waste your $ like I did. Buy somethinng else, STAY AWAY!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Alex:
We always aim to deliver a great experience, and it’s unfortunate to hear the 870 EVO SSD did not meet your expectations.
Your experience is very important to us and we will share your feedback with our product team. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
Please give us the opportunity to investigate your issue and assist you towards a resolution.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
- Samsung Memory
Good just a bit confusing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it does the good well but idk how it will last in the long run. was a bit confusing to set up since i needed to format it to my pc
I would recommend this to a friendBrand response from Samsung
Posted .JavierC:
While it’s great to hear that you’re loving the performance of your 870 EVO SSD, I’m very sorry to hear of the difficulties you experienced with the set up. If there is anything we can do to help improve the experience or have additional questions and concerns, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
Your experience is very important to us and we will share your feedback with our product team. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
Thank you for choosing Samsung for your memory storage needs!
- Samsung Memory
They fail after 2 - 3 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a computer consultant. In the past few months I have had 3 or 4 go bad that I had installed & cloned for customers about 2 - 3 years ago. I'm really surprised as these have been highly rated (4.8 or 4.9 / 5 stars). They worked fine until one day their PC would not boot. Diagnostics says SSD went bad. I have asked on support forums and other techs say they are seeing them fail as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CurtE,
Thank you for purchasing the Samsung 870 EVO SSD. We appreciate you sharing your experience with us.
Please contact Samsung Memory Support directly so that we can better investigate your issue and assist you towards a solution or replacement.
You can reach us at:
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
We hope to hear from you soon.
~ Samsung Pro
Samsung Solid State 870EVO 1TB Internal SSD SATA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung Solid State Device 1TB unit was recommended by the Total Tech team. I had run out of space on my laptop and this was resolved easily by purchasing this unit. All is good now.
I would recommend this to a friendExcelent!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.trustworthy! I used it to replace the hard drive of my iMac 27 inch 2015 and my other iMac 27 inch 2011 and soon I will be buying another one for my Mac Mini 2012
I would recommend this to a friendGood price questionable reliability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Priced right but the first one I purchased failed within 6 months. We'll see how this one lasts.
I would recommend this to a friendBrand response from Samsung
Posted .EricR:
I’m sorry to hear that your experience did not match your expectations. Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Should you ever have any questions or need help, please know our team is at your fingertips and always ready to help!
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
- Samsung Memory
- Pros mentioned:Storage capacity
Great SSD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase when on sale. Can fit a decent amount of games
I would recommend this to a friend It provides average speed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It provides average speed for a solid sate drive.The price is higher than most of other SATA SSDs.
I would recommend this to a friendBrand response from Samsung
Posted .Reviewer:
Thanks for choosing the Samsung 870 EVO SSD. I hope that your SSD is meeting your expectations.
If there is anything, we can do to help improve your experience, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, thank you for choosing Samsung!
- Samsung Memory
Samsung ssds user friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only use Samsung ssds have bought 6 all working fine . They use Samsung software transfer of data a snap no third party software.
I would recommend this to a friend- Pros mentioned:Speed
Decent price to value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice pickup as a primary drive, if you lack M2 slots.
I would recommend this to a friend Reliable Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This SSD is one of the best selling products that I would recommend regarding to the quality of the drive.
I would recommend this to a friend