Customer Ratings & Reviews
- Model:
- RF23BB8600APAA
- SKU:
- 6493526
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the beverage center, ice maker, and ample space of the BESPOKE refrigerator. Many appreciate the stylish design and quiet operation, while also noting the effective temperature control. However, some users mention that fingerprints are noticeable on the stainless steel finish and that the white color may appear slightly grayish. A few also expressed concerns about the depth and long-term reliability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Did not work from day One
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is without a doubt this is a gorgeous Refrigerator. However, the delivery took what seemed like an eternity. We had to wait 4 months to get this Samsung delivered to our home. The manufacturer was delayed twice. We were using our little daughter’s mini refrigerator for 4 months. Finally, our long awaited Samsung Refrigerator Bestow was delivered. Only to have the freezer not working properly. The freezer was not cold enough for ice maker to work properly and did not keep foods frozen. What a huge disappointment. At last, we had a third party repair personal to service the refrigerator. He found this brand new Samsung to be low on refrigerant. We have to wait and see if it will be functioning properly in the next few days. Hopefully, yours will be working on day one. Gorgeous refrigerator, bad experience.
I would recommend this to a friendBrand response from Samsung
Posted .We understand it is essential to have a working refrigerator to help food stay fresh longer. Let us help you with your unit, AndyY.
Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
Fridge/freezer does not operate. Fridge/freezer temperature is warm, see page 66. Ice maker does not make ice on page 68. Have a temperature range between 50 °F (10 °C) and 110 °F (43 °C) on page 19.
Manual:
https://downloadcenter.samsung.com/content/UM/202212/20221216131850999/FDR_RF8000B_F-hub_DA68-04402F-01_EN_MES.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145439801) to help our team pull-up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Doors are too thick!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were really disappointed to find that the doors require so much space to open that it needs to stick out of the wall at least 4.5”. What makes that even more frustrating is the sides of the doors are not stainless. We were very excited about this fridge after looking at it in the store, but I don’t understand why they would make a cabinet depth fridge that has to stick out so far from the cabinets to be functional. Also, the stainless is pretty dark and doesn’t match the other stainless in our kitchen. We will be returning this for a different brand/model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlexK,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Would not recommend until Samsung reviews quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung has to do better, we love the fridge and looks nice however, we had a shelf on the door randomly break in half with only condiments on it, and in the fridge on floor of the fridge under the drawers started cracking. We also have another Samsung refrigerator at our rental property with the famous ice maker freezing up. If you plan on buying a fridge I wouldn’t recommend Samsung rather LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelA, we understand your frustration regarding your fridge. Allow us to help.
To check the availability and compatibility of your refrigerator door shelf, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday–Friday.
Here is a guide to help you if your ice maker is freezing up. Please choose, "Ice maker is frozen over." Kindly click on the embedded word.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
I have also shared this link for tips and tricks to load and organize your fridge. Please click on every option, and if prompted by an embedded word, do click it.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150699303) to help our team pull up your information.
Have a great day.
^Camille
Frig review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They ordered the wrong parts and ending up needed to replace the frig since parts were unavailable
I would recommend this to a friendBrand response from Samsung
Posted .IreneC, thank you for choosing Samsung for your refrigerator needs. We are saddened to hear your fridge was replaced because they sent out the wrong part, and the needed part was unavailable. We look forward to working with you in the future.
Have a great day.
^Camille
Cheap build quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Build quality is not good for price. Feels cheap and plasticky and flimsy. The 4 door Flex model is much better. Poor storage space with tight compartments on door that barely fits typical bottles like salad dressings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Maximizing refrigerator space is important in every household, JasonBB. Let's gather the information needed to optimize the fridge's space.
The link below will help you load the refrigerator effectively to utilize the space in your fridge. Please select the topic that piques your interest so that you can learn more.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148535311) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the frig and the look. But I had a problem the first week. A loud noise that is heard 50 ft away and over other noises in home. I notified Best Buy was told have to deal with Samsung. They have sent a tech still no resolution. I feel Best buy should have dealt with it or changed since it was soon after purchase. Frustrated
No, I would not recommend this to a friendBrand response from Samsung
Posted .We put in all possible efforts to ensure that your fridge operates at its best, ReneeD. Let's get this taken care of.
Suppose your fridge makes a loud noise. Click the resources below for assistance. Browse the hyperlinks and watch the instructional video for tips.
Understand the noises coming from your Samsung refrigerator (please choose the best that describes what you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147116189, to help our team pull up your information when you message us.
Have a great day.
-John
Water Filter Replacement a DISTASTER
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water filter replacement is a disaster. First, you have to pull out the fridge to turn the water off. Then when I put the new one it, it leaked all over the floor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the inconvenience of dealing with a leaking refrigerator, EdwardM. Let us help.
Below is a troubleshooting link to help when the refrigerator's water filter leaks.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148445343) to help our team pull up your information when you message us.
Thank you.
-Angelica
Not impressed with the service installers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water pitcher part of the system doesn’t work. It does not fill the pitcher. I’ve followed the instructions but does not work
No, I would not recommend this to a friendBrand response from Samsung
Posted .A water pitcher is one of the most used parts of the refrigerator, MikeB. Let us help with what you're experiencing!
There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. But if your pitcher's not filling, the solution could be as simple as turning the setting on.
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
The AutoFill water pitcher will stop filling if it detects a leak and will make the icon on the panel blink until the issue is resolved. In most models, this can be fixed by removing the pitcher, allowing the compartment to drain, and then drying it down.
Leaks from the Autofill water pitcher:
https://www.samsung.com/us/support/troubleshooting/TSG01206863/
You may also check pages 49-51 of the user manual for more information about filling the water pitcher.
https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf
I've also included a guide to fill the water pitcher in your Samsung fridge automatically.
https://www.samsung.com/us/support/answer/ANS00062328/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145700246) to help our team pull up your information when you message us.
Thank you!
-Angelica
No fridge delivery yet hopefully 3rd try will work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to review I have not been able to see it yet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store for an update on your delivery.
Have a great day.
-Ernest-
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the refrigerator, the process to have it installed and the service associated with the purchase and the removal and replacement of the refrigerator. The door ice maker was not functioning upon installation and Best Buy sent out a serviceman to evaluate the problem and diagnosed it as defective and BB is replacing the entire refrigerator. They are good on their promises and service.
I would recommend this to a friendBrand response from Samsung
Posted .Hi David G,
Thank you for your feedback on our products. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
And to better assist you with your replacement experience, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
Nicole
Works great until it doesn't
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, until it decided to go out and all our food went bad. Samsung came out to try and fix it and nothing could be done. So we've just had a broken fridge for 3 months now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hearing this happen to your refrigerator saddens us. Let's get you assisted to the best of our abilities, SarahK.
It would be awesome if we could speak to you directly so we can have the fridge serviced on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147034252, to help our team pull up your information.
Have a great day!
^Chrystel