Customer Ratings & Reviews
- Model:
- RF23BB8600APAA
- SKU:
- 6493526
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the beverage center, ice maker, and ample space of the BESPOKE refrigerator. Many appreciate the stylish design and quiet operation, while also noting the effective temperature control. However, some users mention that fingerprints are noticeable on the stainless steel finish and that the white color may appear slightly grayish. A few also expressed concerns about the depth and long-term reliability.
This summary was generated by AI based on customer reviews.
A lot of money for a door to fall off
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered a brand new refrigerator and as the people were bringing it to my house, a door fell off. Yes this was a brand new one too, right out of the box. Customer service was NOT the greatest on this, from the number I was told to call. No fault of the Best Buy store though since I’m sure they weren’t aware of this problem prior
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you.
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144830939
^Rainly
Gray not white
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not white looks gray!! Disappointed with the color
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment with the refrigerator color, Emmy.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Beverage center
Ms
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.beautiful refrigerator. run quietly. love the beverage center with water dispensing only ( ice maker is in the freezer). it stop running after 2 yrs :( but I purchased extended warranty with Geek Squad and they agreed to replace it . extended warranty is worthy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cookie,
We appreciate you sharing your experience, and we are glad to know that you will be receiving a replacement.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Thank you for choosing Samsung and have a great day!
^Rainly
- Cons mentioned:Finish
bespoke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.beautiful fridge but it does have some flaws, which ultimately made we want to return it. the finish shows fingerprint marks, so you constantly have to clean it. Also, if the door is left open just a little bit, the alarm won't go off. This happened to me when my kids left the door open a tiny bit. It drained the freezer and all my frozen items defrosted and it took overnight to refreeze.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, EytanN.
Thank you for choosing Samsung for your fridge needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Great refrigerator - terrible customer service.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this refrigerator. It's been several months and we still notice every day how easy it is to see everything, and how convenient it is. HOWEVER, I would NOT buy this from Best Buy. I have never had such a poor customer service experience in my life. I hate to say it, because we have been regular customers, but for this product it has been awful. The door was dented upon arrival, and our Best Buy installers said they couldn't install it because of a plumbing problem. So we hired a plumber who came immediately and said there was nothing wrong with the plumbing. From that point on, getting anyone to respond to us to install the refrigerator, replace the damage, etc. was practically impossible. It literally took months to get a response and things still aren't resolved. Bottom line: don't hesitate on the refrigerator, but buy it somewhere else.
I would recommend this to a friendBrand response from Samsung
Posted .Dear BestBuy clients,
We understand your disappointment about the overall experience you had. Let us assist you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Ms.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks very nice; fridge space was ok but the freezer space is not sufficient. I should have gone with the model that has shelves in the freezer as it allows for easy storing and viewing of items. I returned it after two weeks and exchanged for the model will shelves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for choosing Samsung for your needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Ricardo
Spacious but already having issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spacious fridge however it stopped producing ice and filling up the pitcher with water within the first months. We thought it was a filter issue so we changed and we are still having the same issue a year now. Other than that, the fridge is great for space. We love the hidden door feature when we want to grab a quick beverage but just sucks that we’re having a water issue already
No, I would not recommend this to a friendMixed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first frig didn't work. It took 2 weeks to get a new one without the white panels. More nonsense at the second installation. The only bright spot with this whole ordeal was our sales person, Mitchell, who helped us for nearly a month to figure it out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your overall purchasing and installation experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the white panels. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Pros mentioned:Beverage center
No Caring in Samsung Customer Care
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the beverage station. The freezer went out within a week. Samsung repairman replaced entire component. Love the fridge as long as it works. Dealing with Samsung customer service is a nightmare. When it comes time to replace appliances again, we will not replace with this brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
Your convenience and customer satisfaction have been our priority, SusanS.
We would like to speak to you directly regarding your experience with Samsung. This is also to determine which areas where we can improve our services.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number 1145857776, to help our team pull up your information.
Have a great day!
^Chrystel
Grt product w/problematic delivery/ordering of pan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our sales guy was super friendly and professional, however there are issues with the way Samsung is ordering the panels and delivery dates got mixed up we have now waited over a month to have the final product installed including the panels. I have to add that the delivery personnel were extremely professional and friendly.
I would recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We apologize for the inconvenience about the delivery dates and how Samsung ordered your panel. We are pleased to hear about your experience with the sales guy, and the delivery team met your expectations.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144882218) when you message us to help our team pull up your information.
Have a great day.
Melardo
Customer service/ credit scam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit on 12/28/24 on my Best Buy Credit card. It was not delivered & installed until 2/13/25. Best Buy charged my card interest & a late fee for January even though I did not have the product yet. What a scam. Customer service on phone were rude & said oh well. Will not ever charge anything there again.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the dismay about being charged for something you didn't have.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
POOR ICEMAKER DESIGN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor icemaker design. Hard to get ice. After a few days of using it, it became frustrating to get stuff in the freezer with the icemaker cover blocking the frozen food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robert, your opinion matters to us, and we appreciate you taking the time to write down all the details of your observation regarding the design of the ice maker. We continually improve our products, and your feedback is vital to that process. If you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
23 ft Bespoke
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beverage area is not big enough. Other racks are also too small to larger bottles like milk
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience with your fridge, WahidS. Let us help you out.
Please refer to the link below for instructions on managing the storage of your fridge. Click the hyperlinks for tips.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS10006839/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150068709, to help our team locate your information when you message us.
Have a great day.
-John
- Cons mentioned:Fingerprint resistance
Prints
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not what was advertised finger prints show up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
I understand how you feel about the feature. Allow us to extend our assistance, Woodie.
This refrigerator's fingerprint-resistant exterior finish has an innovative coating, gliding off the surface, leaving behind a spotless finish.
I have shared this instructional YouTube video for instructions on properly cleaning the inside and exterior of the refrigerator.
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146518074, to help our team pull up your information.
Have a great day!
^Chrystel
Refrigerator review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are many fine features regarding this appliance. However, I noticed when the light hit the left side door panel that there were fine scratches in the stainless steel. Unfortunately I noticed them too late to have this issue rectified.
I would recommend this to a friendBrand response from Samsung
Posted .We truly understand how you feel about the scratches on the fridge, and we would love to help you with this, DianeW.
I have shared an instructional video regarding some cleaning tips to prevent further scratches from the refrigerator.
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147061178, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Ice maker
Not bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly small space inside. Ice bites are nice. Beverage center pitcher is handy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for any inconvenience if the refrigerator space doesn't meet your expectation. We understand that your fridge plays a critical role in your family's diet. The larger the family the larger space needed to store the entire family's food. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23BB8600QLAA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144651413
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Design
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it it is a good brand and i like the design
I would recommend this to a friendBrand response from Samsung
Posted .Hello Brhmr, We appreciate you taking the time to leave us a review on your new device. You made an excellent choice, and we are pleased to hear how happy you are! Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Please get in touch with us via one of the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144777388
Have a great day.
Melardo
Frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this frig. Ice has not dispensed twice. Freezer froze up couldn’t open door
No, I would not recommend this to a friendBrand response from Samsung
Posted .every household. We are here to help.
Below is a link to help you diagnose why the ice dispenser stops dispensing ice. Please click on the embedded word and watch the video included.
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
If your freezer is frozen and you cannot open the door, here is a guide to assist you.
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147223508) to help our team pull up your information.
Have a great day.
^Camille
Read reviews
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy reviews made this sound like a good fridge. But consumer reports did not. We ordered but canceled before delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your valuable insight into the product is important to us, Bart. We would like to share the specification of this product for your future reference.
Specification sheet link:
https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF23BB8600_V9.pdf
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145447142) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung - Bespoke 23 cu. ft. Counter Depth 4-Door
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks very nice but does not have much space which is an inconvinience for a family of 5.
No, I would not recommend this to a friend