Customer Ratings & Reviews
- Model:
- WE602NY/US
- SKU:
- 6634682
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Terrible Expierence
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two pedestals for My Samsung washer and dryer. it was to be installed and was notified on the day of delivery that they were going to leave it at the front door. I called in immediately and said cancel the order, If it’s not going to be installed, she said she cannot cancel it. I called to speak to the store manager could not get through. When I called back, I spoke to Carlos at customer delivery supposedly my concierge. He said he spoke to the truck after putting me on hold and they were going to install it out of the goodness of their heart. Three hours later the pedestals arrived. I asked, were they going to be installed? The driver said he doesn’t speak English And the other person who was with him said they were not installing and had no idea ablut the installation. I refused the product because of the size I don’t have the type of vehicle where I can take the product and bring it back to the store. After spending almost $7500 in the last year at Best Buy I guess they don’t need my business anymore. Very disappointed.! Don’t lie to your customers.!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Pedestal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It comes in handy for storing your laundry supplies. It also make your washer and dryer more accessible so you don’t have to bend down to get your laundry out.
I would recommend this to a friendLove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the washer and dryer. I wish the green pedestal was available and not out of stock. Once I have those, its gonna be the best purchase ever.
I would recommend this to a friend