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Customer Ratings & Reviews

Your price for this item is $1,199.99
The comparable value price is $1,399.99

Customer reviews

Rating 4.6 out of 5 stars with 258 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the BESPOKE washer's large capacity, excellent cleaning performance, and quiet operation. They also appreciate its ease of use and the innovative AI OptiWash feature, which automatically adjusts settings for optimal cleaning. The sleek design receives positive feedback. While some users noted occasional issues with the spin cycle, overall the response to this product is highly favorable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 258 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    SAMSUNG BESPOKE WASHING MACHINE

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FANTASTIC washing machine! In fact, it's easily the best one we've ever owned! Simple interface, efficient, does an EXCELLENT job getting our laundry clean, and has a ton of modern options, like controlling it from an app!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love it . I love the technology and the way it auto senses how much detergent, time needed and washing settings to get my clothes clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Best Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its amazing. best ive ever had and so simple. the auto wash feature is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung BESPOKE Smart Washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung BESPOLE 5.3 Cu. Ft. High Efficiency Smart Front Load Washer is absolutely fantastic. The cycles are great and it has an AI selection which will sense your load and create a cycle perfect for the fabrics and soil level. This is a great washer and makes your job keeping clothing clean and fresh easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these because the old washer and dryer were already giving out, They are beautiful and work excellent, we love the auto dispense future and the AI optiwash and dry. Also the app that tells us on our phone and watch how dirty or dry the clothes are and when its done. These are heavy compared to ones we have, my brother and I struggled getting them to the 2nd floor since the laundry room is on top.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best washer I ever bought!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. Has many cycles to choose from. Plenty of room for a blanket or large comforter. Auto add detergents and the steam , sanitize function is a must for pet owners. Just remember to empty out the filter on bottom left to avoid standing water smell.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Awsome washer well made

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, got the matching dryer pair bluetooth compatable , steam wash removed crayons stains off of new clothes. Quiet , energy efficient, automatic soap and detergent dispenser and notifys you when its low overall great appliance made by samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Bespoke is beautiful!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We REALLY, REALLY like this washer. The AI Optiwash is so dope. Fill it up with washing detergent and fabric softener and you’re done worrying about poring liquid. I also use it to determine what time and temp to use to wash clothes, towels and all of our items. Best washer we’ve ever had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Bespoke washer and dryer set! The AI Opti wash is the best feature, as it auto detects the load and sets the correct cycle and time, saving electricity and water. The Washer was scratched while being installed and they shipped a brand new one and swapped them out. 10/10 would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Very easy to handle. Would recommend Samsung lovers to must have.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good Good Good Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best, best, best washing machine I've seen so far. I hope everyone uses it because it's really good.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous washer. Clothes come out cleaner than any washer we have used before. The best part is, they smell great and you know they are super clean. The AI function tests the soil level several times during the wash, and continually adjusts the washing time to make sure the clothes come out clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer and dryer combo no problems. Great purchase

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Washer designed well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer with a huge capacity. We really like the automatic soap and softener dispensing and like the connectivity. It is timely to get notifications on our phones of completed cycles. The brushed navy is so dark it is almost black

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shady installer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dishwasher works wonderfully when it is installed properly. Best Buy sent a guy and the guy didn’t install this one exactly right he simply installed the hot water going into the cold water sensor in the cold water going into the hot water sensor of the machine and come to find out these machines stand up to their quality by not freaking due to a mess up like this, and only had an error code once, but then have had the issue resolved not by Best Buy at all, but simply by switching the hook ups around to the proper outlet. Thank you for nothing Best Buy. I suggest you get new installers who take a little more pride in what they do other than making Best Buy millions of dollars .

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We understand what you went through with your washer's delivery experience. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can answer your questions or transfer you to your local store to give feedback about your overall experience with your washer installation.
      .
      Have a great day.

      -John Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love this!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it! The AI is fantastic . I love that it tells me when I need to add more detergent, and also alerts me if I leave the clothes in the washer to long. Large enough to fit bedding.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    High End Washing that Gets High End Rresults

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy had a great sale, and we ended up with a better washer than we are used to. This washer is attractive, easy to use, and get great results. It has a fast wash mode, and is pretty quiet to boot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ease of using the Smart Things app, it washes my clothes noticeably better than i thought it would, thinking a washer is a washer is a washer, but leaps and bounds better than other washers I've used and I save SO MUCH detergent and fabric softener with the auto dispense

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far. No issues and is very simple. I want simple, and to be able to set it and let it do what it needs to, it’s worth it. Water and sensors took a couple loads to adjust, but after that it’s been really nice to run it with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    As good as ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used a Samsung heat pump dryer before, which saves electricity and has a large capacity, and the quilt can also be dried. So I bought a laundry and drying set this time. It is as good as ever.

    I would recommend this to a friend
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