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Customer Ratings & Reviews

Your price for this item is $1,199.99
The comparable value price is $1,399.99

Customer reviews

Rating 4.6 out of 5 stars with 264 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers value the BESPOKE washer's large capacity, excellent cleaning performance, and quiet operation. They also appreciate its ease of use and the innovative AI OptiWash feature, which automatically adjusts settings for optimal cleaning. The sleek design receives positive feedback. While some users noted occasional issues with the spin cycle, overall the response to this product is highly favorable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 264 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung Wins

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super quiet and extremely efficient! Many wash options from which to chose.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Washing times

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is efficient & runs smoothl. Many different cycles for all types of items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung ventless dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome dryer. I love the fact that its ventless.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and modern Easy operation I recommend

    I would recommend this to a friend
  • Pros mentioned:
    Washer

    Rated 5 out of 5 stars

    Happy with new washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic washer! Looks great and works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pedestal need to be a little deeper to put the detergent inside drawers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good brand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washing machine. I replace the old with this new one

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for all load all sizes. Is very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, front loader makes things way easier and more convenient

    I would recommend this to a friend
  • Pros mentioned:
    Washer

    Rated 5 out of 5 stars

    New line by Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful machine has all the bells and whistles you would want.

    I would recommend this to a friend
  • Pros mentioned:
    Washer

    Rated 5 out of 5 stars

    The Greatest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great unit This is a must have unit Buy it today!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice so far, just about a month old, very quiet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Auto dispenser is the best!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the fact that we can fill the large tank with detergent and it automatically dispenses. No more putting detergent in for each load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that helped sell this product was really helpful and provided excellent customer service. Love Best Buy! They always have great deals and amazing prices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far very impressed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just picked up and installed today and i am impressed with the quality of it .. it's much heavier than the 4.0cft Samsung washer im replacing, but it's much quieter and much more efficient can't wait to pick up the matching heat pump dryer next week

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    INot good luck with washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer was not draining, called Samsung customer support, tried different things to fix it, did not work, I called Best Buy and offered to replace it, which will happen on Feb 4th

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Liked my old Samsung better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace a 9-10 year old Samsung front-load set. The heavy duty cycle on the new set takes 2 hours, the old set was 1:40. The old set had a separate manual dispenser for fabric softener. The new one only has manual dispensers for bleach and detergent. The only way to use fabric softener is to add it to the auto-dispenser which poses a problem because I use different laundry products than my fiancé. This new design is idiotic. Also the touch controls are slow and cumbersome. The dial / button style on my old set was far superior, faster, and more precise. Very disappointed

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We appreciate you sharing your insights about the Samsung washer.

      This washer has automatic dispenser models that provide a four-compartment dispenser: two compartments for auto-dispensing and another part for manual input. With the automatic dispensing option on, the washer dispenses an adequate amount of detergent or fabric softener for each load.

      For best results, use HE detergents only. Do not use non-HE detergent, organic detergent, natural detergent, or HE detergent with natural ingredients (such as vinegar, or baking soda).

      You can check it on the model's user manual link below on pages 30-35.
      https://downloadcenter.samsung.com/content/UM/202301/20230103165728217/WF8900B-WF6500B-AD_SimpleUX_UM_DC68-04386A-02_EN_CFR_MES.pdf

      Also, you can check the specifications and features of this model on the link below.
      https://image-us.samsung.com/SamsungUS/home/home-appliances/washers/bespoke/092022/2022_WF53BB8900_V6.pdf

      If you have inquiries and needs further in the future, please contact us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145705384, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I had no issues with this machine. The song at the end of each load get a little old .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer!! Love the super speed function. Unfortunately you can’t start it with the phone. You can only send the program you want through the app then you have to start it manually

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product, great service, great company, alway

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, great service, great company, always recommend best buy! Only issue was trying to get the dryer repaired was three weeks out.

    I would recommend this to a friend
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