Customer Ratings & Reviews
- Model:
- WF53BB8700ATUS
- SKU:
- 12373425
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Worst mistake ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this 5 weeks ago. It stopped working last week. We contacted Samsung and have had 2 separate repairmen, from different companies come out and change different parts, as instructed by Samsung. Neither repairman even knew how to open the unit and had to watch videos sent to them by Samsung. Both parts did not help, and we still have the same error code. We now have to wait again for ANOTHER part, and another repair company (as the others refuse to come back again). At this point, I will have been waiting for it to get fixed LONGER than we have been able to use it. I have been having to take time off work for repair visits, and spend $100’s at the laundromat while they try to fix it. They refuse to call it defective and replace. There is no reason a 5 week old machine should need to be ‘rebuilt’, part by part to try to get it to work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoellR, we understand your frustration if your washer stopped working, the parts replaced did not fix the issue with the washer, and the service visit could have been better. We want to speak to you directly to provide support and see what options we can offer to fix your washer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147647939) to help our team pull up your information.
Have a great day.
^Camille
Washer does not power on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Help!!! I just bought the washer and dryer set about 4 months and my washer wont turn on anymore. For a few days it would go through each option in the smart panel at random, turn off during a cycle, but today it is completed off. Power will not turn on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EsterM,
We are aware of the significance of having functional appliances at home. We're here to assist you with your washer.
We shared a link below with steps to help with your washer not turning on.
Samsung washing machine power issues.
https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-will-not-turn-on-or-turns-off-by-itself
We would love to speak to you about the assistance we can provide with your products. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146944152) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought both the washer and dryer. Two years later the washer is constantly leaking. Its not coming from the door. The vibration is horrible and the machine moves with every wash. It gas been adjusted several times by technicians. We do not recommend, it was an absolute waste of money and the dryer overheats even after replacing the heating element.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the disappointment about your overall experience using the washer and dryer.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the units.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Washer squeaks after a month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had the set for a month and the washer is already squeaking. After spending over $2000 on a washer and dryer, I would expect top quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We recognize your feelings regarding your washer making a squeaking sound. We would love to help you.
We recommend checking the link below, which includes steps to help you with the squeaking sound your washer makes. Please scroll down to "Squealing, squeaking, or grinding" and watch the video fully for more details.
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148639642) to help our team pull up your information when you message us.
Thank you.
-Kimberly
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needs a new motherboard after only 2.5 years of use. I am really disappointed . DO NOT BUY
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand how you feel about what occurs with the washer.
You may contact our Support Team via the link below to speak with a live representative should you need further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica