Customer Ratings & Reviews
- Model:
- DVE53BB8700VA3
- SKU:
- 6507615
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the BESPOKE dryer for its outstanding performance, large capacity, ease of use, quiet operation, and sleek design. Many appreciate the super speed dry feature and the ability to control the dryer from their phones. However, some customers have reported issues with clothes coming out damp and receiving units with cosmetic damage.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Drying quality
DO NOT PURCHASE!! Worst Dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever to dry. Worst dryer I’ve ever owned. Can’t recommend.
No, I would not recommend this to a friend - Cons mentioned:Drying quality
Dryer needs help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes really long time to dry it not what I expected
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We want you to love your dryer. Let's go ahead and check what caused it and why it takes time to dry.
Please ensure the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature. Please check these links for details.
Clothes are not dry after using Samsung dryer https://www.samsung.com/us/support/troubleshooting/TSG01000999/
What to do if your Samsung dryer isn't heating or drying | Samsung US
https://www.youtube.com/watch?v=LibK_OLFH4Q
Keep your house safe and your energy costs low with a little routine maintenance. Please check this link for details.
Clean your Samsung dryer
https://www.samsung.com/us/support/answer/ANS00050526/
There are so many cycles and settings available on your dryer, so you're missing out if you only use the defaults. Please check this link for details.
Cycles, settings, and features on your Samsung dryer https://www.samsung.com/us/support/answer/ANS00051022/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145415596) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
B poke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product very quiet and very slick looking excellent and B spoke are the best
I would recommend this to a friendJunk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in Mar 2024 and it is not turning on. Best buy support is bad. Samsung is not responding either. What a bad customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Daxesh P,
It's incredibly frustrating to hear about your experience with the dryer you purchased just a few months ago. Let us help you out.
I have shared a Samsung link below to help with your experience. The link has four checkpoints (A - D). You may skip checkpoint B since it applies to gas models only and checkpoint C as this checkpoint is applicable for intermittent power for dryers.
Samsung dryer loses power or won't turn on:
https://www.samsung.com/us/support/troubleshoot/TSG10000730/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147358032 to help our team pull up your information.
Leo
- Cons mentioned:Drying quality
Damp
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer cuts off when clothes are still damp… not sure if it is a setting…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for letting us know about your experience with your dryer.
When the dryer loses power and turns off without warning, it could be something as simple as a tripped breaker or loose power cord.
Here are the links:
Samsung dryer will not turn on or stay on: https://www.samsung.com/us/support/troubleshooting/TSG01001008/
Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshooting/TSG01000999/
What to do if your Samsung dryer isn't heating or drying: https://www.youtube.com/watch?v=LibK_OLFH4Q
The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145277959), which will help our team pull up your information.
Have a great day.
Melardo
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery which was arrived is with wrong appliance unfortunately
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not yet installed despite 3 attempts. Unable to use product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
- Pros mentioned:Capacity, Ease of use, Noise level
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So easy to use and much quieter to. It is big enough for my large comforter.
I would recommend this to a friend - Pros mentioned:Noise level, Performance
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient and quiet. Would recommend to friends.
I would recommend this to a friend - Pros mentioned:Ease of use
GREAT DRYER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and set up. Love being able to hook it up to my phone as well.
I would recommend this to a friend - Pros mentioned:Noise level
Samsung review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great design and appliance efficiency. I was shocked to discover that this washing machine is so quiet when it’s running.
I would recommend this to a friend - Pros mentioned:Ease of use
Super easy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine was very easy to use and it takes very less time.
I would recommend this to a friend Gread product and service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and great service From the store. The company to install excelente
I would recommend this to a friend