Customer Ratings & Reviews
- Model:
- WE702NB/US
- SKU:
- 6618459
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the product's excellent overall performance and generous storage capacity. They also appreciate its sleek design, ideal height, and quiet operation. Additionally, customers praise its effective drying performance, ease of use, and useful steam function, indicating a highly positive experience.
This summary was generated by AI based on customer reviews.
Not a good to place a order from
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is not good to order this item from if you really want this item you can order it thru amazon or samsung directly i had tried to order this item thru best buy on nov 8 2024 they was going to deliver it and install it on dec 20 2023 they never did deliver it on that day still waiting on it they had me on dec 20 to reschedule the appointment to deliver and install it on January 30 2025 well on waiting on this item i went on Amazon order this on dec 22 2024 and they deliver it in one week time on December 29 2024 way sooner then best buy its the best item but it was because of amazon not best buy
I would recommend this to a friendBrand response from Samsung
Posted .Hello RachealB,
We appreciate the review about having the pedestal as the best item.
Should you need further support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Quiet efficent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well made, energy saving ,very useful for our household matchihg washer. Great price awsome.machine i would purchase again
I would recommend this to a friend- Pros mentioned:Design, Overall performance
So far, so good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, very attractive. The matching washing machine is excellent, too.
I would recommend this to a friend Samsung -Bespoke washer dryer all in one unit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bespoke washer dryer could have been a winning situation however the dryer portion kept giving errors and the Samsung service company that was scheduled to repair it could NOT make that happen so a return was needed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jeffery,
Thank you for choosing Samsung for your Appliance needs. It's unfortunate that you no longer have the product, and we understand your disappointment with your experience with the dryer.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Thank you.
-Angelica
Great dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer drives really hot has tons of drying options. Samsung really outdid itself.
I would recommend this to a friendNot essential
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so essential as you can do without it. Put your money elsewhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Paapa M,
We understand where you're coming from. Many customers prefer to keep things simple and focus on what truly matters to them. While the pedestal can offer added convenience—like easier access and extra storage—it’s completely optional. If you’d rather put that investment into other features or upgrades, that’s a smart choice too. Our laundry combos are designed to deliver high performance either way, so you're still getting a great experience.
Leo
I HATE this dryer!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace a 9-10 year old Samsung front-load set. I absolutely hate the touch screen controls and the stupid reminders about emptying the lint trap after each use. I bought the gas dryer vs electric because I read it was better / faster. This dryer is PAINFULLY slow compared to my electric dryer that it replaced!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate you sharing your observation about the dryer.
Filter reminder icon displays after every load as a reminder to clean the lint filter. It will appear whether your filter is already clean or not. On some models, it may blink in an extra effort to get your attention and remind you.
Make sure to clean the lint filter before or after every load.
You can check it on the model's user manual link below on page 39.
https://downloadcenter.samsung.com/content/UM/202210/20221008062517897/DV8900B_SimpleUX_WEB_OID55762_English.pdf
I also shared helpful links below to help you with the drying performance.
An icon is showing in your Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01109062/
Cycles, settings, and features on your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00051022/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145706251, which will help our team pull up your information.
^Rainly
Was not given adequate sales help for item purchas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was the wrong size for my machine set. We have not received a refund for this purchase, nor any inquiries as to why we declined the delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Noise level
Happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance. Very quiet. It takes much less time for clothes to be completed
I would recommend this to a friend “Almost” dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incomplete drying, especially of heavier (ie., jeans, sweat shirts). Have to rerun, or add a timed dry to finish just about every load. Manual suggests drying heavier items separately, which we do. But still shuts off prematurely, with some damp spots on clothing. Not happy for the $$$ spent.
No, I would not recommend this to a friend- Pros mentioned:Storage capacity
Washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my washer.... Fits a lot of laundry clothes very spacious.
I would recommend this to a friend Wrong pedestal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pedestal that was ordered by the employee of Best Buy was the wrong one. The installers returned the item and said that the correct one would be ordered. I received a credit for the returned item but a new one has never been ordered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is too heave to put on top of it. I bough ot after the washer not I’m stuck with this in my garage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MarcosS,
We appreciate the review of the pedestal.
The pedestal is compatible with the Samsung Bespoke AI Laundry Combo™.
If you require additional support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Don't recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item in February, and have yet to recieve it. Here it is May 30th and your system asks for a review.... 0 out of 5 stars overall from Best Buy on this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
- Pros mentioned:Design
Bespoke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mashine is not working properly.desine is good,but some sing wrong .hard to understand how use it
No, I would not recommend this to a friend Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer looks great but it doesn’t dry well. It takes more than ninety minutes to dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of having a working dryer in your home, Barbs. Let us get this taken care of.
Please refer to the resources below should your dryer not dry well or its cycle take too long. Click the links and hyperlinks and watch the instructional video for tips.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147023277, to help our team pull up your information when you message us.
Have a great day.
-John
Terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor installation. Delivery experience was extremely poor. Would not go back to best buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the dismay that your overall delivery and installation experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Came damaged / felt very flimsy.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered damaged. It felt very flimsy. If you look online at the reviews on Samsung, this set is actually horribly reviewed. No clue why it's so high on Best Buy, but I believe the Samsung site reviews more than here. Really a craptastic machine for a premium price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
horrific customer service-stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a review of Best Buy customer service, not the dryer. Its going on 5 appointments to get the things I ordered delivered unbroken. I have wasted 5 days waiting on people. If you don't value our time, buy from them.. If you do value your time, look elsewhere!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand the frustration of having multiple appointments to receive a good working dryer. We are here to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Best Buy is a joke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item October 4th, 2023. After 3 months, we still did not receive the item. Delivery date is keep getting pushed back. Current delivery estimate is Feb 14, 2024.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're saddened to learn about your overall experience with the dryer delivery.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica