Customer Ratings & Reviews

All I can say is don’t buy. Don’t buy it from Best Buy, and don't buy it from Samsung. Neither one stand by the product. This fridge stopped working after 8 months. Called Best Buy who told me I needed to contact Samsung. Almost a month later, I’m still without a refrigerator. Samsung is dragging their feet on replacing the refrigerator after they approved an exchange, and now tells me they have to “escalate” the ticket in order to get the new refrigerator even ordered. This is a week after they approved it to begin with. One of their approved service providers called me out of the blue to let me know they were on their way to fix the current one, which was certainly confusing. However, Samsung says that since they approved for an exchange, they would not pay for the repair. So on one hand, they arrange for a repair to be made after they approve the refrigerator to be replaced altogether, and on the other tell me that I have to pay for the repair if I want my refrigerator working today. Is this who you want to buy products from? I have been a long time purchaser of Samsung products, but no more. This is my second Samsung refrigerator, and the first one was complete garbage that didn’t last 5 years. I was dumb enough to be conned into believing that they built better products now. They don’t. Definitely doesn’t make me want to buy from Best Buy either. Samsung states that BB could have assisted me, but chose not to.

Good unit . However it is little small due to its depth.

This fridge was purchased on July 2024. It is now Dec 2025 and it’s malfunctioning. Don’t bother

The freezer door is very sensitive and opens without us noticing and does not close even though the refrigerator door closes by itself.

I hate it. Not enough storage. Draws dont open smoothly. Its not white

Too small each side. Odd set up that works on larger fridges. Just not a good one for my family

Stopped working after two days. Tech support was not helpful at Samsung.

Original product delivered damaged. House damaged during install. New replacement damaged and not working. Best Buy and me taking pictures of damage to Sedgewick. 17 hours currently spent on phone over a month. Contact agents laughing at me in the background while I try to get this resolved. Zero resolution. Nothing has gone right.

I love the look and modern design of this refrigerator. The beverage center is wonderful; I pour filtered water directly into my coffeepot every day, and even enjoy listening to the pitcher fill back up. I also use the area where you place a glass against a metal plate to allow water to drain from a metal tube. This thing has not dripped yet--not one drop--amazing. I got really tired of a former refrigerator I had that had the water in the door; the thing dripped and eventually stained the plastic base plate despite my efforts to keep it looking clean. There is plenty of room on both sides of the frig--slightly more on the frig side than the freezer. The ice cubes are not in the door which saves room. Temperature settings are consistent and there are no issues with condensation. I highly recommend. Very happy with purchase.

Ordered the bespoke refrigerator online and set up the delivery date for a few days later including removal of old fridge. Received confirmation of date for set up and the day before they provided a 4 hour window for delivery. The installers called 20 minutes before arrival and then set the refrigerator up including the water line and showed us how to change temperatures etc and took away our old unit. Great service, love the bespoke refrigerator so far-lots of useful space, quiet and looks terrific.

Absolutely love this Refrigerator the fact that food doesn’t get shoved to the back and it’s easy to clean. The water is inside the door, I love the refillable pitcher. My family uses dry erase markers to make lists and art to celebrate holidays. Fingerprints just windex off leaving a beautiful clean modern design instead of an old cold stainless steel fridge. Stays cold and consistent it’s a keeper.

I am 6mo. into my refrigerator. Still in love, however, when I purchased, I actually was hesitant because of the shelf that accommodates tall items. All the shelves are at a select height and that still works well for me. The modular shelf does not hold heavy items. If you do place anything remotely heavy, it will buckle on the sides. Basically, wasted space. I reported my findings in person at my local Best Buy. They were nice and sympathetic. The employee even looked up a possible stationary shelf replacement, sadly none available at this time. Hopefully the manufacturer will see this issue and offer up one in the future. My door also squeaks at the hinge every now and then. I will have to look and see if maybe I can remedy that. Aside from those two issues, I do love the refrigerator. I love the options the look and it is so pretty. I am a chick so ya, looks matter. The no handles definitely are a game changer. If it was not for that shelf my review would be 5 stars.

It’s much nicer than I ever would have expected at this price point. So far it’s awesome, runs great and looks good!

Aesthetically pleasing. Not a bulky looking refrigerator. The store items stay nicely fresh not overly cold

We are so happy we purchased this refrigerator. Excellent quality and beautiful to look at.

Good looking and very comfortable with the vertical freezer

Amazing product, efficient and beautifully designed

Perfect refrigerator for our family. Love the ice machine with both large and small ice cubes! Also really like the water filter and automatic refill into removable water pitcher in the door (available when door opened).

This frig add a beautiful look to my kitchen and it has really cool functionality

Perfect size and functionality for our family of 4. Beverage center works well. Only complaint is the noise (beeping sounds) and the fact that it is a wireless device. I did not realize this at time of purchase.