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Customer Ratings & Reviews

$1,799.99

Customer reviews

Rating 4.4 out of 5 stars with 623 reviews

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Rating by feature

  • Performance

    Rating 2.9 out of 5 stars

  • Ease of Cleaning

    Rating 3.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

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There aren't enough negative mentions yet.
87%would recommend to a friend

Customers are saying

Customers are satisfied with the oven's configuration, particularly the split oven design, and its overall performance. They also appreciate its ease of use, smart features including internet access, and the fingerprint-resistant finish which makes it easy to clean.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 623 reviews
  • Rated 1 out of 5 stars

    Horrible Engineering on this oven!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    heat pours out of the top of the door, warping the knobs (which I've had to replace, twice in one year, so far!) After a few months, the oven door does not close all the way, so heat pours out. I'm currently awaiting for repairs. Very poor product, I can't believe Samsung gets away with selling this crap.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there, SherriTheGreat! It looks like you're on the right track to getting this resolved. Thank you for letting us know about your experience. ^Jecca Samsung

  • Rated 1 out of 5 stars

    Not what we expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This did not fit the area it was supposed to fit into we were promised specifics in its design which it did not have very dissatisfied we’re being told a replacement with the one we originally wanted won’t be received until May 2 so my stove sits in the middle of my kitchen

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dents on side of brand new oven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this over brand new, once they took the box off dents on the side of it

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.

      Reference Ticket number:
      1144890614

      ^^Ross Samsung

  • Rated 5 out of 5 stars

    Fantastic... After Looking Around = THE ONE!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the oven that makes me want to cook more at home again, and what a great 3-4 weeks so far! We also paired it with a new Samsung microwave, 1.6 cu size, and took it back -- instead spent just a little more for the 1.8 cu (Model #: ME18H704SFS ...has nice LED lighting, and very quiet fan, larger carousel glass...fyi, another big box hardware store had for an identical price, as Best Buy didn't so many in stock, so we could install on our own for the timeline we had). After comparing other split 1/2 style ovens, this one 'bakes' the cake -- ha -- wasn't sold on others have fixed 2-door spaces, after looking at the Samsung Flex Door and removable divider wall, it really is amazing. What you get is 1) half ovens... 2) whole oven... 3) bottom storage drawer, which other half-ovens eliminate altogether (take a look for yourself, you'll see. Didn't really notice that at first.) Really smart design (10 stars for ingenuity). The inside lighting is good, and each half has its own convection fan. We were first able to bake cookies, and then battered fish filets the next day, and then pizza the next easily in the top half... and for Thanksgiving, well, everyone came over and we put it through the paces, with separate temperatures top and bottom. Did I say, It's the oven that makes me want to cook more at home again? Don't forget the range-top, too! The included griddle = a personal favorite... has a lighter weight than cast iron offerings, plus nice curved end handles for lifting, and FUN to use. It's also ceramic -vs- iron, so it wipes and rinses clean easily, plus don't need to think about seasoning or rust. If anyone can recommend a nice Wok, thanks... hoping to try out the circular Wok ring soon! (I do love cast iron, so the 3 rangetop burner trivet pieces are quite authentic, yet also fairly light, simple and sturdy. Pictured, are 2 large bamboo cutting boards from a big box store... we put these across the top of our burner covers when not in use... just a tip to max space in our little home, plus keep crumbs out of the stovetop). Knocking off 1/4 - 1/2 star for pet peeves: the Clock could be centered, and perhaps larger; it's also way too bright (workaround: put a piece of scotch tape over to diffuse the brighness). Neutral Stars: there is a Wi-Fi app, but honestly it's probably overkill... and the connection process is a little odd. So, total stars = 9.5 - 9.75 (out of 5.0)... to share, it was challenging to see this model in person, since only about 1 of 10 stores in our area had them on display. So, if you're "buying blindly"... no worries, look no further, and as they say, "you know you want it, so just put it in your cart already..." We also were thankful for extended financing, and also found the Best Buy extended 5-year warranty the least expensive compared with other sellers. It's a step up from our 12 year old, failing oven, for sure... we could have spent much less, but know we'll enjoy this for many, many years to come. It's THE oven that makes me want to cook more at home again!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fingerprint resistance, Oven configuration

    Rated 5 out of 5 stars

    Love my new stove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm enjoying my new stove. Still getting used to it. I really like the divided oven feature; have used that already a few times. I really like the color- it's the no fingerprint black stainless, easy to clean. So far it's been working fine. The delivery went very smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Oven configuration

    Rated 5 out of 5 stars

    Great stove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What attracted me to this stove was that I was looking for a one that had the capability of having a double oven. What I liked, was that this one had one that could also transform into a large single oven when needed. Some of the other brands had that option, but most of them had the bottom rack almost on the floor. Who wants to try and lift a turkey that is so low? I was pleased that it also had a drawer on the bottom. What really won me over was the variety of burner sizes, from a very small one to the large 18,000 BTU super burner. I also love that it has the griddle and the wok ring. I gave this stove a real workout on Thanksgiving and was thrilled with the results. The oven cooked the turkey perfectly. I used the smallest burner for keeping the butter melted without burning. The largest burner was great for heating the water up to boiling for the potatoes. I was able to have the turkey, which wasn't too big, in the lower oven while doing the yams in the upper one. The stove is easy to clean up and I really like that the top is flat across. I have not used all of the features yet, like proofing, but I have faith that they will be as good as the rest of the stove. I haven't used the connectibility feature, and probably won't. One word of caution, is that things cook a lot faster than you might expect. I'm having to go with the lower time needed for the oven. Also, some things cook better in the lower or single oven than they do in the upper one.

    I would recommend this to a friend
  • Pros mentioned:
    Oven configuration

    Rated 5 out of 5 stars

    Get Cooking!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung - Flex Duo™ 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range dual doors are so innovative and makes cooking a breeze. It's the greatest feature I never knew I needed. It bakes, broils and cooks beautifully. Baking a cake, I'm never concerned it might flow over. Baked goods rise up perfectly, evenly browned and tasted delicious. The power burner is another favorite feature. It cuts boiling and grilling time. Everything always comes out amazing! I just can't express how happy this stove makes me. I have only one issue that I would improve upon and recommend Samsung address. Cleaning the cook top. It's not easy to clean the cook top. It holds onto grease and smears. It takes effort and time, yet still remains smudged. SO many features! The best stove I've ever owned.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Oven configuration, Overall performance

    Rated 5 out of 5 stars

    Great gas stove for propane setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stove is a great addition both the looks and the performance. The upper oven comes in handy when your in a rush to get dinner ready. It's a ease to clean and the display beautifies the kitchen at nights. Light is not too bright. We tend to use the the center burner the most, it comes in handy as a hot plate slash grill. I would definitely recommend this stove to anyone that is thinking about going to gas.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fingerprint resistance, Overall performance

    Rated 5 out of 5 stars

    Great addition to our kitchen

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently remodeled the kitchen in our condominium and replaced all of our appliances (microwave, stove range and refrigerator). All Samsung, all same color, same look. So far this stove is doing its job. Love the “anti-fingerprint” finish and the ease of use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Loved the oven but burned to the point of needing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this range, did have an issue with temperature setting going higher than 400, and I like to back but it did work using the full oven feature rather than top or bottom. Unfortunately I used the self clean feature, and would recommend it never be used as it burned the inside of my oven. Samsung would not replace due to physical damage even thought the damage was caused by the oven feature. Best Buy tried very hard to resolve rhe situation, ultimately I had to buy a completely new range, but because I did love this range prior to the incident, I replaced it with the same exact one. WILL never use self clean feature again!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous Range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to get a double oven range until I found this unit. It has two convection ovens separated by a removeable divider. You can use it as two separate ovens or remove the divider and use it as a full-size convection oven. The door is split so you can open either the top half or the whole door for full-size or two oven cooking. The range has an 18,000 btu burner with a wok ring and also a griddle in the center of the cooktop. So far this freestanding range has been an absolute delight to use and has exceeded all my expectations. They also make a slide in (built-in) version with all of the controls on the front.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    no clock

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    UPdating an original review. I've had this stove for a little over 4 years. Love it! I'm single and the upper oven is great. Two issues kept me from giving a 4-star review. #1 my clock's LEDs are going out! I cannot get the time off my stove any longer. This happened the 2nd year. For the money spent you'd think the clock would have lasted longer! Of course, the warranty expired. #2 The location of the gas fitting on the rear of the stove keeps me from moving my stove flush with the back wall. I'm off about 6 inches, looks terrible. And one more thing, the black finish is a grease spot catcher!! I spend a lot of time keeping that shiny black surface clean.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello. We're sorry to hear that your Samsung appliance isn't working as designed. We want to make sure that you get the most out of your appliance. Please, if you would like to have service to resolve your concerns, use this link (https://www.samsung.com/us/support/service/locations/) Thank you for being the best part of Samsung! ^Ty Samsung

  • Rated 4 out of 5 stars

    Not your typical double oven range.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The minute I saw this range I wanted it. I wanted a double oven range and this is a single oven and a double oven. The top oven works great for small items like one pan of cookies or a small casserole. Then when you need it you have the full space of the whole oven which works out great for holidays and big dinners when you want to cook a whole turkey or a large ham or roast. Being able to cook at two different temperatures is great too because a lot of the time you need a higher temperature for one thing and then have to wait. With this oven you can do both at the same time. The top of the range is also nice. I like the big grates. They are easy to take off and makes cleaning the rest of the top easier. The really big burner is good for cooking a very large amount of anything. All in all I am very pleased with this purchase. Having purchased a refrigerator and microwave at the same time I am happy to report that they match in color perfectly, black stainless, and gives my kitchen a great look.

    I would recommend this to a friend
  • Pros mentioned:
    Oven configuration, Overall performance

    Rated 4 out of 5 stars

    Very Nice Stove

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We waited 3 weeks due to getting this installed by BJ's. On the date of installation the contractor called us saying the new gas line was not in that we ordered and he had to delay our delivery and installation. I asked him to deliver anyway and I will go buy a new gas line which I did. The installation went well and everything works great. We like the split oven and burners work great. Very nice looking black Stainless finish.

    I would recommend this to a friend
  • Pros mentioned:
    Oven configuration, Overall performance

    Rated 4 out of 5 stars

    Almost a double

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve only had it a couple weeks. First time I needed to cook at two temperatures, I almost forgot I could. Was wonderful that I could finish dinner without juggling things in and out of the oven. The bust burner really does cut the cook time on the stove. (Don’t over cook your pasta) Only issue I’ve been having is remembering to use the handle to open only the top and not the whole oven. I’ll probably get use to it. So far, I think it’s great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    flexible stove for any occasion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this appliance almost daily since it was installed a few months ago (we love to cook!) and it has never failed me. Food is cooked at the right temperature and clean up is simple. I love the versatility of one large oven or two small ovens--From the weekly frozen pizza (warm up time was maybe 5 minutes, much faster than previous ovens) to the dinner party, it has handled every situation with ease! The dual-power burner quickly cooks food or warms up a teapot in a hurry. So glad the Best Buy sales rep showed us this one!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Oven configuration, Overall performance

    Rated 5 out of 5 stars

    Great Gas stove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the double oven. Don't have to wait long for the oven to heat up. Looks great. Easy to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a GREAT range!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the flexibility of having a smaller oven since I use it often. An added bonus is the small drips from foods in the half oven are so easy to clean by just pulling out the separator! The burners are fantastic and I love the perfect simmer, it really is perfect for rice and those longer simmer items that need a constant low temperature.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Lovemynewrange, it makes me so happy to hear you are pleased with your Samsung Range. Thank you for sharing with us. We are so thankful to have you in our Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Heats up fast!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this range about a month and it is our first gas range. The heat is instantaneously on, unlike the smooth top stove we had for 15 years. I am getting use to the rough grates. The flex duo ovens work well. We do detect a slight smell of gas above the eye but I think this is probably normal. We have had no problems and are very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Oven configuration

    Rated 5 out of 5 stars

    Pricey but well worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This stove is pricey but well worth the price if you enjoy cooking and baking and plan on making full use of it. It has separate oven compartments so you can cook at two different at the same time. This stove comes well equipped with all the high tech bells and whistles that you would expect from a high end stove. The easy maintenance and cleaning make it a plus.

    I would recommend this to a friend