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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1144 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 3.6 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers find value in the excellent screen quality, lightweight design, and ease of use of this product. However, many express concerns regarding the battery life and some inconsistencies with the touchpad. The product's performance and attractive design are also frequently praised. While some find the price to be high, others appreciate the overall premium feel.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,144 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it Samsung

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very amazing this Samsung laptop, I love it, I used daily and for my school, Very recommended

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    The best chromebook there is

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It raises the bar in design and the included internally stored S-Pen is icing on the cake.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    samsung galaxy chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product slim easy to use awesome picture and quality .

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    yooooo

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the laptop nice 4k screen shipping could have been faster just saying work on that

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    solid luxury chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great chromebook for advanced users. Superb screen and trackpad. Battery life should be better on a device this costly. Keyboard can be hard to see at times due to the color of white light on light silver. Very fast and boots up in seconds. The stylus is nice if you like using things like this.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Very good buy.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't say enough good things about this chromebook 4k quality nice range very versatile can do enough of everything you need to do on the daily that it makes for a great machine

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Chromebook

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it great to use and no issues display is very nice and sound is great on it definitely recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would definitely buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use this computer for school love it everyone always complements me on if as well .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Decent computer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a good little computer for what I need. I don’t do much with it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ideal for one person

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great item, however I ended up returning it because it did not have the functions I needed. I bought it online and thought a Chromebook would be enough for my daily tasks, but because a few people in my household use it the functionality for multiple users was lacking.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Kids stuff

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color And very light weight. My kids love to use it more than theirs ipad.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great 2-1 for people who love both tablets and pcs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 2-1 for people who love both tablets and laptops. Great if your not needing a lot of storage since you basically upload everything to the cloud. Love the display. Quick start up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    apps

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it won't let me get any apps other wise it is good

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Touchpad

    Rated 1 out of 5 stars

    Bad Chromebook

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the worst Chromebook ever. Mouse pad doesnt work, poor performance, terrible battery management. The serivce department wont honor the warranty or help fix any issues. I lost over 900 dollars on this product

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations NicolasM, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Chromebook. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Issues with touchpad responsiveness on your Samsung Chromebook can be caused by several factors, such as software and drivers that are in need of updates, or if there are any issues with your account. No matter what particular touchpad issue is occurring, there is an easy way to fix it in most cases. Please take some time to review the articles titled, "Touchpad issues on your Samsung Chromebook," "How to charge your Samsung Chromebook and get the best battery life," and "Update software, apps, and drivers on your Samsung PC." If you would like further assistance after reviewing these resources, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I'm really impressed since I brought this device. Did everything that I need to do on a laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A wonderful computer that works flawlessly for everything I need (Google programs, Musescore, Discord.) The 360 rotation also makes using the pen and any sketching application a breeze. It may take a little time to get used to if it is your first Chromebook, but I highly recommend it and be sure to capitalise on every feature and setting that could possibly be personalised. Also, this is not a gaming laptop and should not be purchased if that is your intent, the SSD and intel core processor makes it run basic programs and streaming services fluidly, but it is not a gaming laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST LAPTOP I'VE OWNED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BRO - ignore all the reviews complaining of low battery or quiet speakers. Most people working on any laptop for more than a few hours, will be near an outlet so yes having a battery that last 8 hours plus is preferred but I don't need to be doing work on my laptop that long. Are you Sasquatch working in the forest with no outlets?? SMH Speakers are not the best but who cares! Yes in 2020 Macbook Pro and Pixelbook Go have amazing speakers. But OH well. I don't NEED these kind of speakers on a LAPTOP. Am I a DJ playing music for crowds?? It's a laptop! I lOVE this thing. BEST laptop I've owned Chrome OS or otherwise.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung Chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, far exceeded my expectations for a CHROMEBOOK, very easy to navigate and a plethora of tools at my disposal. Definitely worth the 5 star rating

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Weight

    Rated 5 out of 5 stars

    So happy with my Samsung Chromebook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so happy with this Chromebook! It is beautiful, the screen resolution is amazing, it's light-weight, and I love the keyboard. I use Chrome 99% of the time, even on my Apple devices so this purchase was a no-brainer. If I have to give it a critique, the pen is so light that it's a little hard to use.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Pretty, but not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop, the red color is pretty nice (who says computers need to be silver or black). I really wanted to like it, but it runs REALLY hot. Pretty uncomfortable. Not the laptops fault, but I can’t get into chrome as an os.

    No, I would not recommend this to a friend