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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1122 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the Galaxy Book Flex Alpha's touch screen, light weight, speed, battery life, and price. They appreciate that it is easy to set up and powerful. However, customers are negative about the build quality, speakers, overheating, camera issues, and fan noise. Some users have concerns about the durability of the laptop and the quality of the speakers. Others have reported issues with the camera and microphone not working properly, as well as the laptop overheating and the fan being noisy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,122 reviews
  • Rated 4 out of 5 stars

    Good display

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this samsung galaxy laptop is thing light good function

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for all your needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding laptop, wife loves it for work! Great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not quite what we needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good. Just not exactly what we needed. Returned it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Runs smoothly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best I ever had, would suggest this to anyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a good performance for things like gaming and work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung Galaxy Book Flex Alpha 2 in 1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine, works as expected, however it is too sensitive. Frequently it will close a file or change web sites when it is moved or touched on the edge of the case. This is very frustrating and reduces the machines efficientency. I can't recommend this device.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pc. Gets me what I need And it is great for students.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good computer for beginners

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and it’s 2 in 1 which is awesome for beginners

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice enough laptop, but not enough USB ports.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice display, fast computing, ample memory, decent price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Get This Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is so worthy of your purchase! Get it!

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 1 out of 5 stars

    Fire and safety Risk

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop gets very HOT very quickly! It does not matter if it has room to breathe! Had has been looked at 2 times first the technician was concerned but when picked up the guy brushed it off saying we needed a cooling mat.I bought one but of course it didn’t work.so we just deal with it. We have had it now for 2;years.just saw review so I thought why not! It wasn’t a lot of money but definitely a health risk and fire risk!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Deal for Students!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good so far! The tablet mode is a cool feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop if you work well with pc.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works okay isn't the best laptop o have ever had

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long battery life?? No! Battery probably gives me about 4 hours. I thought very highly of this product. I think it's time to take it back.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Touch pad shot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been great so far except for today, the touch pad is shot... Can only use it with external mouse, I have had it only a couple weeks. So back to Best Buy to see what kind of hassle this is gonna be..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Really Liked it until......

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webcam worked the first 2 days. My son needed a computer for virtual learning and this computer was great price and touch screen. But all of a sudden webcam stopped working and Best Buy or Samsung couldn’t help

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    My computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item to be able to stream my games . 3.0 USB port not strong enough to power capture card. However after using a booster. The stream is good. Pictures are ok quality.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to be VERY familiar with the latest software changes to be comfortable with this unit. It is difficult to impossible to override the default sets. It is determined to sell me a lot of apps. My last laptop was a 17" Toshiba Satellite L875D-S7343, price $430 purchased 1/25/2013. It was easy to use from the first day. It has been hauled all about the world and the hard drive recently crashed. I really miss it .. RIP. I am willing to admit prices have gone up, but this unit cost $755, not worth it! I gave it two stars because I will figure out how to use it, to stubborn to give up

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Lighted keyboard useless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast action and easily transferred pictures and info from old laptop. The lighted keyboard though is fairly useless. It does not give any definition to the keys. Back to using it under lights.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Adaptive Brightness (not an option)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since Samsung has very bright displays is awfully uncomfortable the adaptive Brightness that comes with all this mobile laptops and you cannot turn off, I have to return it even when I loved how this device looks and easy can carry it around, but for the price I won't accept this problem, I bought a Dell and realize that all of them has the same problem a little less annoying because it's a regular display and little chipper but still a huge issue for your eyes. Nothing professional, you cannot relay on this devices for design or photo/video editing so basically is a toy for kids.

    No, I would not recommend this to a friend
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