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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 780 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the Galaxy Book3 360's touchscreen, lightweight design, and performance. Many appreciate its long battery life and ease of use. While some find the price high and note occasional fan noise or heat, the positive feedback on key features outweighs these minor drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 780 reviews
  • Rated 5 out of 5 stars

    Samsung 360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I received had some problems with the speaker but when I changed it with the second one everything was fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very versatile and works perfectly for my job. Also works great on my online games!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung galaxy book 3 360 2n1 15.6” Fahd amoled touch screen laptop love it just wish came with pen for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop so far. I’ve had it for maybe a month. I love how thin and powerful it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell Computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Price for a Very Good Computer with lots of flexibility

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Singing the praises of my Samsung.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases I have bought at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop and tablet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop and even better tablet thank you samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop. Easy set up & Tech support was great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful laptop, multi-purpose, can’t handle games very well

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't trust open box conditions, even "like new"

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a laptop advertised as "like new," but it arrived in a worse condition than described. It was dirty, missing the S Pen and other accessories, despite being labeled as a showcase unit. Initially, I didn't notice any defects but recently I discovered a small dent on the left side of the keyboard. The dent is subtle and only visible from certain angles with light, but it's clear it wasn't caused by me—I take meticulous care of my laptop, which strictly stays on my desk in a protective case. It could only have this damage if the laptop was open, and I would know if something dented it. Given this, it's evident the damage was present when I received the laptop. Unfortunately, it's too late to return or exchange it now. Be very cautious with open box items; they might not be worth the savings unless don't mind some wear and tear. Spent nearly $1k. Regret buying open box from BestBuy. 0/10

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Watch out for open-box excellent condition items

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as an open-box items in excellent condition. Did not notice until using in sunlight that the screen had a crack in it. Unfortunately, it was past the return period to Best Buy and Best Buy would not repair or exchange for no charge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung galaxy book

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible purchase. The charger gets extremely hit to where went to grab the charger and it burned my finger badly. I called the samsung warranty and they got me waiting over a week for a charger. I made a consumer complaint to the ct business licensing department. I have the lap top sitting there cannot be used because cannot be charged. Scared it may cause a fire. Totally worse experience.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Touch screen

    Rated 5 out of 5 stars

    Great alll around laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice for the traveler. Light and sturdy aluminum case. 1tb storage and touch screen make this a keeper. Bought on December 22nd at sale price of 899 so this was a real good purchase. I use this for Video work and Slideshow design and the display is unequaled on similar units. Samsung really put their all in the design of this laptop because it has it al at reasonable price. Cons: only has 1 USB-A port so an adapter or multi strip is needed if you use more than 1 A device. Stupid Windows One-drive constantly annoying you, deleted and solved. There's more than enough space on the SDD drive so its not needed. Plus: long battery life and thin design. Fast processor and touchscreen display.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beautifull but inefficient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful laptop but started freezing 2 days after the return window ended. Here I am stuck with a beautiful laptop that freezes almost every day.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey MarioV, we appreciate you sharing your thoughts with us about your Samsung Galaxy Book3 360. We are happy to hear you were initally pleased with the apperanace and functionality of your new laptop. Please, reach out to the Samsung Support Team for assistance with the freezing you mentioned occurring with your device. They can work with you direclty to ensure your device maintains the full functionality and you continue to love it as much as you did initally. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Pros mentioned:
    Battery life, Speed, Touch screen

    Rated 5 out of 5 stars

    Loved best buy service and the laptop as well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy Book3 series offers a strong blend of performance, portability, and display quality, making it a good choice for productivity and entertainment. Its AMOLED touchscreen provides bright and vivid visuals, ideal for tasks ranging from media consumption to creative work. Powered by Intel’s 13th Gen Core i7 processors, 16GB RAM, and a 512GB SSD, it handles multitasking and general productivity with ease. Additionally, the lightweight and slim design enhances portability, making it suitable for on-the-go users. Battery life is another highlight, providing reliable performance throughout the day for most users. However, there are some drawbacks to consider. While the laptop supports the S Pen, it is not included, and some users reported issues with palm rejection when using it. There have also been concerns about the durability of the hinge, which could affect long-term usage. Furthermore, some buyers noted the presence of pre-installed Samsung software (bloatware), which required additional effort to remove. Overall, the Galaxy Book3 is a solid choice for those who value performance and portability, though users seeking better durability or included accessories might want to explore other options.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touch screen, Weight

    Rated 4 out of 5 stars

    Samsung Sets the Bar but Drops the Ball

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung - Galaxy Book3 360 2-in-1 15.6" FHD AMOLED Touch Screen Laptop - Intel 13th Gen Evo Core i7-1360P - 16GB Memory - 1TB SSD - Graphite Samsung Sets the Bar but Drops the Ball Samsung is known for their beautiful phone, tablet and TV screens. They set the bar high. But they dropped the ball in the mud on this configuration of this Galaxy Book3 2-in-1 by putting a 1920x1080 FHD resolution on a 15.5 inch screen. It is absolutely HORRIBLE with very little definition. It's the text. The text is so weak & faded, it's hard to see. And the ghosting blurry desktop icons will give you a headache within a few minutes of squinting at the screen making you think that you need glasses. It only gets slightly better when using a high contrast theme. But you can't use a high contrast theme with Excel as it takes all the color out of your spreadsheets (including your conditional formatting colors) and turns your sheets into pure black and white with no color whatsoever in your sheet. Yuck. Color recognition, identification and warnings are so crucial in building Excel Spreadsheets. I've done the Clear Text thing, updates etc. but to no avail! I won't even talk about the GLARE, because it's a moot point now. The screen is intolerable! But almost everything else on this beautiful touch laptop is perfect (except it is missing a Num lock "on" indicator light, go figure) The body of the laptop has very defined edges, not sharp just defined which you will definitely notice. But the bodies surface.... it's extremely SLIPPERY, yes, slippery. The laptop is hard to hold in your hands without dropping. I know, I would have not believed it, had I not experienced it myself. If you think that you will use this on your lap between planes at the airport, think again, it will slip off your lap so quickly, you won't even have time to say "Oh" Light weight at only about 3.25 lbs it's a .................. Beautiful looking machine. Excellent responsive keyboard. Perfect touch and travel in the keys. No question if you hit or miss a key. You'll know. Extremely quiet. Most people will not even be able to hear when the fan runs. Best TOUCH SCREEN I've ever used! (including Apples). BATTERY LIFE IS EXCELLENT! But I don't play games or watch movies. Mainly I surf, build Excel spreadsheets, listen to some music on YouTube. Some info/data streaming too. They say 22hrs on a charge, I've been getting 13-14 hrs with battery saver on and screen brightness at 19% connected to the web. Yes 19%! The screen gets so bright it'll blind you. That's why it's at 19% right now as I write this narrative online. Anything past 40% and you'll incur retina damage. Lol. The integration of the Tablets/Windows 11 laptops is finally here with Samsungs wonderful tweaks. Samsung has Windows 11 almost too simplified. The integration is flawless. If you've been using Samsung Android tablets and any Windows 10 computer, you'll take to this integration like a fish to water, a hog to trough, hotdog to mustard. I'm 69 yrs old and I love what they've done. Windows 11 is simple on these Samsung Books. I come from the "Dos" monochrome 286 & 386 era. When a "floppy disk" really was a floppy disk. It's been 4hrs and I've still got 75% battery left. I LOVE this keyboard. Absolutely Perfect! Fix the resolution so I can give it 5 stars and recommend it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen, Weight
    Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    Overall great laptop!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. I purchased two of these, both to replace two LG Gram laptops that died after barely a year or so. I have a Galaxy phone and watch, so the complete compatibility is amazing/I didnt realize I'd care. Fast, lightweight, great screens and a full keyboard are features that I care about, plus tablet capabilities make it versatile, easy to transport. I really hate that I finally had to switch to windows 11, but that was inevitable. Only observation is that most laptops are reducing number of usb access ports so have to get a hub. This has 2 usb c (both appear to be charging), an hdmi, 1 usb a, sd micro and headphone ports. Very impressed with the screen size/lots of real estate. Overall, so far I have not found anything to complain about!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance, Touch screen

    Rated 5 out of 5 stars

    Excellent choice for Samsung fans

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just shy of greatness, but well worth the often on sale price for Samsung fans. As Samsung has increasingly been limiting its ecosystem to its own branded hardware, a Samsung fan who wants a Windows PC that runs the wide range of Samsung apps will be happy to see them ALL on this laptop. Nearly 30 different Samsung apps are preloaded. Non Samsung fans will find this an extreme level of bloatware that fortunately can be mostly uninstalled. Hardware wise, the laptop is excellent. Extremely solid, impeccably made, thin and light considering the size, with great keyboard and trackpad (ironically less light bleed around the keys than a MacBook), good speakers, and a nice mix of connectivity ports. Speed and performance are very good, and even under the heaviest loads the fan is VERY quiet. Battery life is very very good as well. The P-series Intel chip is a perfect match for this laptop. The screen is obviously the centerpiece, and it mostly does not dissapoint . It is a Samsung OLED, bright, gorgeously saturated colors, and deep blacks. It is a touch and pen-supported screen (no pen in the box though). The downsides are 1080p which on this screen size can sometimes make text a bit blurry, and the 16:9 format which is better for movie watching but not as good for working. Because it is a 1080p screen, battery life is very good and windows does not suffer from the magnification annoyances which often accompany higher-resolution laptop displays. At list price, there are probably better choices overall for typical users, but on sale or for dedicated Samsung fans this is the laptop to buy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen, Weight

    Rated 5 out of 5 stars

    Switched from Mac and loving it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This galaxy book is super lightweight and slim. I love the touch screen and option to use it as a tablet. It does seem to run a little hot in tablet mode, but it doesn’t seem to slow down processing speed. It’s as fast as a Mac and has way more storage than you could get with similar price. I mostly just use it for work and personal browsing, streaming and writing and its functionality to switch between tasks is really useful and easy to navigate. Would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Samsung Galaxy book 3 360

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stunning 15.6-inch FHD AMOLED touch screen display. The colors are vibrant, the details are crisp, and it truly immerses you in whatever you're doing. Just incredible! Underneath, we find the powerhouse of this device – the 13th Gen Intel Evo Core i7-1360P processor. This beast ensures speedy performance and efficient multitasking, making your work and play seamless. With 16GB of memory, you'll never have to worry about lagging or running out of space. And speaking of space, the 1TB SSD offers ample room for all your files, apps, and media. Now, let's talk versatility. The Galaxy Book3 360 is a 2-in-1 laptop, meaning it can also transform into a tablet. Simply fold it back, and you have a touch-enabled tablet mode, perfect for artistic creations or watching movies on-the-go. The laptop's form factor is sleek and lightweight, making it easy to carry around. Plus, with its long-lasting battery life, you can stay productive or entertained for hours without needing to charge. Another impressive feature is the Graphite finish, giving it a premium and sophisticated look. It's definitely a head-turner! In terms of connectivity, the Galaxy Book3 360 has got you covered. It includes Thunderbolt™ 4, USB-C, USB-A, and an HDMI port, giving you the freedom to connect all your favorite accessories and devices. To wrap it up, the Samsung Galaxy Book3 360 - 15.6" FHD AMOLED Touch Screen Laptop is a powerhouse, offering top-notch performance, stunning visuals, and incredible versatility. It's a device that truly keeps up with your dynamic lifestyle.

    I would recommend this to a friend
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