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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 642 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Galaxy Book3 360's stunning screen quality, light weight, and impressive performance. Many appreciate its ease of use and elegant design, making it suitable for both work and everyday tasks. While some users noted minor issues with the fingerprint sensor and S Pen, the overwhelmingly positive feedback points to a highly satisfying user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 642 reviews
  • Rated 4 out of 5 stars

    Good laptop, great deal on it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything except the crispness of the image on the screen could be a bit sharper

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good laptop but battery was at zero on arrival

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually like this laptop but for some reason the battery came at zero percent on arrival. The laptop was sealed and brand-new, so is this normal? Usually for all products that I purchased so far, the batteries had some charge like 40 or 50%. I am still in the return window, so thinking if I should try and exchange this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent investment

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was amazing, It excellent for what i needed!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    not

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you have to be kidding. a minimum not so pleased. hm.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its so nice but i dont think it works with the s pen pro

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Do not buy in 2024.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean it's good but do not buy this in 2024. Only buy this if there 's a massive sale or you literally only use it for emails, mircosoft 360, or web browsing.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Galaxy Book3

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sharp screen image. Very fast. Overall, pretty good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but can't register to get Samung Extra Care warranty

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day DavidR, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book3 360. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please feel free to contact Support for further assistance at your earliest convenience. Thank you for being an unwavering Samsung customer. - Debra Samsung

  • Rated 2 out of 5 stars

    Screen cracks easy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen cracked after the first month and has now cracked again on the opposite side after a year. I have never dropped the laptop or dropped anything on it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this laptop for my wife and it is disappointing. We have encountered lots of "bugs" that have been quite irritating and time-consuming to fix. Have had lots of Samsung products, but this one is a big letdown.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wish it could be returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not happy that I missed the window for returning this item

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Still getting used to it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of the keyboard but the unit is nice to have

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Complicated to use, still finding difficulty downi

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complicated to use, finding it difficult to download apps.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy open box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I box this item open box that was marked as excellent and it was anything but excellent. You could clearly tell someone put it through it's paces and to make matters work I think when they reset the PC to return it they wiped out the drivers so I could use the track pack or touch screen because they were not recognized. I had to plug in a mouse to try and get past the prompts and then got stuck at the internet connection because it wouldn't recognize the wifi card inside either. I received it and returned it all on the same day.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Low quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprisingly physically weak laptop. Screen easily breaks with no affordable replacement options.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations PeterO, thanks for taking the opportunity to review your Samsung Galaxy Book3 360. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more information available regarding what you may be experiencing with your PC and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    Wouldn’t recommend.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product. I took a chance to see if this would be better than the 13.3” Screen is exactly the same. THIN I’ve never dropped it and in less than a month I’m having to replace it. They (Samsung) won’t acknowledge it’s a flaw and will charge at least $400 for the glass repair. Do yourself a favor and search the Reddit forum on the models.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello JesseH, thank you for your feedback on your Samsung Galaxy Book3 360. We understand how frustrating it can be when your device is does operate and function as intended or expected. We do our best to provide as much information including the full warranty information for all Samsung products on our website. You can reach out directly to the Samsung Support Team with any questions about your warranty or reach out directly to the store of purchase for options they offer as well. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Rated 1 out of 5 stars

    dont buy..bad quality control.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Listen up...Do yourself a favor..dont buy this thing. I know Samsung has been hit or miss in the past. The screen didn't last 1month--half of it went black..this is with very delicate use at home. Out of 15d return..Stick to something like hp. these YouTube reviews are paid likely.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete trash. Won’t turn on after purchasing in Dec 2023

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    missing laptop charger when package delivered

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was delivered to my house and there was no laptop charger in box. I brought receipt, box, and computer to best buy and the employees gave me a difficult time regarding the missing charger. I had to speak with the manager.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doesnt work properly 33 days old the battery is god awful & the speakers. its not even that fast. the simple functions like lock and display with hdmi do. not operate well. constantly frozen

    No, I would not recommend this to a friend
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