Customer Ratings & Reviews
- Model:
- NP960QFG-KA1US
- SKU:
- 6531073
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Galaxy Book3 Pro 360's stunning screen quality, lightweight design, and long battery life. Many appreciate its strong performance and ease of use. However, some users found the trackpad size and potential for the device to become warm during use to be less than ideal. A few also expressed a desire for more RAM and a more robust graphics card.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Trackpad
Touchpad Issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touchpad stopped working after 20 hours of use. Searching online for an answer, this is an extremely common problem. Buyer beware.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your feedback, Andrew. We understand that you are inquiring about the touchpad on your Book 3. Samsung provides a 12-month limited warranty for manufacturer defects, covering the cost of parts and labor. Additionally, we offer Samsung Care+ for eligible devices, including unlimited repairs and $29 cracked screen repairs at Samsung-authorized locations. Please contact our support team so that we can further investigate this and provide further assistance. -Kelvin
worst laptop i’ve ever owned
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is the worst laptop i’ve ever owned. screen cracked only 2 months after purchasing - didn’t even realize it happened. battery has completely failed. will not charge when plugged in using the charger provided or will just die even when plugged in and charging. constantly overheats or freezes. fails to connect to wifi when connected to a monitor with HDMI cord. literally could go on for ages. for context - i code, manage large datasets, and am using the computer regularly. the person at best buy that sold it to me said it was the best laptop to handle that, but seems like they just wanted it off the floor. DO NOT BUY.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Bob12345, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Book3 Pro 360. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Take a moment to review, "Reduced battery life on Samsung PC," "Samsung PC does not start, power on, or charge," "Samsung PC runs slowly or freezes," "Samsung PC cooling fan noise," and "Cannot connect Samsung PC to internet" to help resolve what you have described to be experiencing with your Galaxy Book3 Pro 360. If you have any questions afterwards or if you would like any further assistance, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer. - Debra
- Pros mentioned:Screen quality
Good specs bad performance
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad choice for a laptop, the screen look nice but cracks as soon as you use it, and it’s touch! I have to restart it more than I should, if is not plugged to power is a lot slower..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FedericoZ, thank you for your feedback on your Samsung Galaxy Book3 Pro 360. We would love to help you with any difficulty you are experiencing with your laptop and ensure you are able to make full use of all of the amazing features. Please, reach out to the Samsung Support Team for assistance with your troubleshooting for the speed of your device and options for the display, you can also reach out to the store of purchase and speak to them about warranty options they offer. Thank you for being a Samsung customer. -Elizabeth
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were so excited for the new laptop my husband is from Korea and he loves their brand since it is a Korean brand he just expected more After the second day the screen turned black and ended up getting an error code we got a defected laptop they said. Anyway, best buy had good customer service the laptop was disappointing
No, I would not recommend this to a friendNot as Advertised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop was bought as open box “excellent condition” Laptop was in good condition but did not include box , manuals or the accessories like the S pen. Which should have been included.
No, I would not recommend this to a friendFatal flaw: screen easily crack under normal usage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware of spontaneous cracked screen due to fragility of the design and manufacturing. My Book3 Pro 360 15.6" cracked without drop or bump or stress on the laptop, it just appeared during normal usage handling. The worst thing is that Samsung REFUSES to fix the screen under warranty, claiming 'physical damage' and charging $500 for repair. This is apparently a common problem with these Galaxy book laptops given the flimsy thin screen backing design and manufacturing. Just be aware!
No, I would not recommend this to a friendFinger print sensor does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great laptop, but I returned it because its hello finger print did not work. The sensor software is loaded, but it will not recognize any finger print.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there GanB, thank you for sharing your thoughts with us about your Samsung Galaxy Book3 Pro 360. We understand wanting the convenience and quick unlocking of the fingerprint reader. While the device does come with the ability enabled, you do also have to set up your fingerprint with the reader similar to the way you do this on a cell phone. Our first step for troubleshooting would also be to remove your fingerprint loaded and then try again to load this data. The Samsung Support Team is also a great resource to help troubleshoot where this difficulty may be stemming from. We appreciate you being a Samsung customer. -Elizabeth
DONT WASTE YOUR MONEY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly made, the top / screen is so thin it snaps if you pick it up. Neither Samsung nor Best Buy (even as total tech members were any help. This happened TWICE. Save yourself the trouble and dont waste your money. Such a disappointment, poorly designed. Id give it 0 stars if I could.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book3 Pro 360. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that can be added to eligible devices to protect your investment. Samsung Care+ comes in handy for those unexpected situations in life like leaving your device behind on the train, having it stolen from your bag, spilling your drink on the keyboard, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to be repaired helps you get back to what you love doing most in life. Talk about peace of mind! If you would like any further assistance, please feel free to reach out to Samsung Support for further assistance. Thank you for being a trustworthy Samsung customer. - Debra
Fantastic laptop if you dont mind cracked screens
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic laptop, but the screen WILL crack. Ive had 2 in 2 months, never dropped or set anything on them, and both have cracked. Buyers beware
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AndrewK, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Book3 Pro 360. We understand how frustrating it is to have a device that is so important to you not function as intended or expected. Please, reach out to the Samsung Support Team through our website for any assistance they can provide. Thank you for being a Samsung customer. -Elizabeth
No
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the computer but had to return 2xs because the screen is very thin and breaks very easily.
No, I would not recommend this to a friendProblem computer.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great graphics but a real problem machine. Had it in 3 times due to the camera not working. Factory replaced the entire screen at one time and it still did not work. Support on line was terrible via Samsung. Best Buy was great. Ended up returning the machine e and bought a Lenovo which I am really enjoying.
No, I would not recommend this to a friendGalaxy Book pro is GARBAGE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is absolutely terrible. I have to reboot very often and the screen cracked without any impact it cracked out of nowhere it's very delicate. Do not buy this computer. Also Best buy did nothing for me they told me to go take a hike.
No, I would not recommend this to a friendSpeakers don't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's nice but the speakers don't work and it's very expensive for parts to just not function as their supposed to.
No, I would not recommend this to a friendDisplay design defect. Avoid if possible.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 months the display cracked and Samsung wanted $800 to repair. (Purchased for $1300). There are plenty of reports of this happening that you can find in forums. It's clearly a design issue that Samsung won't stand behind. I've purchased tens of thousands of dollars of product from Samsung, and that will now be coming to an end
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BrettC, thank you for sharing your experience with us about your Samsung Galaxy Book3 Pro 360. We understand how valuable your device is to you on a daily basis. Without knowing who you have spoken to regarding the condition of your device, we recommend taking a look at the warranty information available on our website and reaching out to the Samsung Support Team for assistance with your device. Thank you for being a Samsung customer. -Elizabeth
DO NOT PURCHASE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so upset. Screen cracked w/o incident after one month and cut my hand. Now paying 1100 on a computer I can’t fully use. They would not stand behind this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AmyS, thanks for taking the opportunity to review your Samsung Galaxy Book3 Pro 360. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more information available and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support for further assistance at your earliest convenience. Thank you for being a loyal Samsung customer. - Debra
Too delicate. Do not recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too delicate. Calling Samsung for a refund. This is my second one is 4 months and they are horrible. I have bought two hard cases and still I have a crack in this screen. Unbelievable.
No, I would not recommend this to a friendGood laptop if you have that much to.spend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop The mouse pad was too big it kept clicking.on things cus my wrist would accidentally be on it
I would recommend this to a friend- Pros mentioned:Battery life, Screen quality
Amazing design and looks awesome!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow!! Really impressed with this computer and have a lot of positives to tell readers of this review about. First off, the packaging, design, and thought the designers put in realy make this computer a joy to use. I have to specifically mention that the length of the charging usb c cable is long and simple to use. I am also not normally a user of the 2 in 1 tablet flexibility feature, but they got it right with this product and I have found it simple and a pleasure to swith back and forth between pc and tablet. This has a big screen and it looks modern and sleek and fits in well with multiple monitors being able to use the screem of this computer as a screen vs keeping it closed and docking. The screen is truly vibrant and better than any other laptop I have previously used. I would have expected a short battery life with the amoled display, but that is definitely not the case with this product...it's much better than I expected. The touch feature of the screen is very precise and resists getting dirty from fingerprints very well. I have found myself using this pc for video calls where I would normally use my phone because the designers made it simple and intuitive to deal with the calls. The pc feels and looks high end and I am very impressed with this product in every aspect of its features!
I would recommend this to a friendBrand response from Samsung
Posted .Hello... We appreciate you taking the time to review the Samsung Galaxy Book3 Pro 360 2-in-1. We value your assessment as we continue to innovate and improve on the design and functionality of our products. We are so happy to know how much you're enjoying the sleek design, battery life, display and helpful features of your Book3 Pro 360 2-in-1! Please don't hesitate to contact Samsung Support if we can offer you any assistance. Thank you for being the best part of Samsung. -Bethany
So long Best Buy! Never again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went on clearance the day after purchasing and would not match the new open price had it for less the 24 for hours and was about $200 price difference. And they lost one of the last big box store shoppers left.
No, I would not recommend this to a friendProblems with the screen
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is good, but the screen randomly cracked within the first month, despite no physical damage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there VadymK, thanks for taking the opportunity to review your Samsung Galaxy Book3 Pro 360. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please do not hesitate to reach out to Samsung Support at your earliest convenience to discuss what warranty options may be available to you. Thank you for being a loyal Samsung customer. - Debra