Customer Ratings & Reviews

Hey there AhmadS, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you would like any further assistance or if you have any questions for us, let us know by contacting Samsung Support. Thank you for being a valued Samsung customer. - Debra

Hi there Timm, thanks for taking the opportunity to review your Samsung Galaxy Book4. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you don't really use a certain app or need to make some space on your PC, you can remove apps you don't want. However, some preinstalled or Microsoft apps cannot be uninstalled. Here are the steps you would take to remove your unwanted apps: 1. Select Start, begin typing Add or remove programs, and then click it when it appears. 2. Select More options (the three vertical dots) next to the app you'd like to remove. (On Windows 10, just select the app.) 3. Select Uninstall, and then select Uninstall again to confirm. Be sure to check out, "Install or uninstall apps on your Samsung PC" if you would like more information. If you have questions for us or if you would like further assistance, let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer. - Debra

Howdy Doc2007, thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Book4. We appreciate your candor as we make every effort to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Check out, "Reduced battery life on Samsung PC" when you have the free time available to conduct some simple troubleshooting. To fix your fingerprint scanner not recognizing your data, clean the power button sensor, restart the device, and update the fingerprint driver via Samsung Update or Device Manager. You can reduce the touchpad sensitivity on your PC to "Low" in Settings > Bluetooth & devices > Touchpad if you feel as though it is too sensitive to your hand placement. If you would like any further assistance afterward, please reach out to Support. We're always happy to help in any way that we can! Thank you for being a valued Samsung customer. - Debra

Good day MACKENZIEK, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Book4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Samsung PC's touchpad is not working, it may simply be locked or disabled. There is an easy way to unlock it and get the touchpad working again. If that doesn't do the trick, resetting the driver or installing updates could help. If all else fails, try a factory reset. Please take a moment to check out, "Touchpad is not working on Samsung PC" to help resolve what you've described to be experiencing with your PC. If you would like any further assistance afterward, please feel free to reach out to Support. Thank you for being a faithful Samsung customer. - Debra

Good day DavidB, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more information available and without being able to ask you any follow up questions, we suggest reaching out to Samsung Support for further assistance. Thank you for being an unwavering Samsung customer. - Debra