Customer Ratings & Reviews

I had a fantastic experience purchasing my laptop. The laptop works perfectly, and I couldn’t be happier with the quality and performance. The screen resolution is beautiful and the amount of files it can handle makes this experience worth it.

I am happy with the laptop in general. I was most impressed with the salesperson that sold it to me. He was well informed, polite and helpful. The sales person that helped me that day should be given a raise. I have had know-it-all geek sales persons at Best Buy before and I had resolved to never go into one again. I was talked into trying Best Buy again and was very happy with both the product and service. I guess it is hit or miss. Arrogance is not a good trait in your sales team.

So far, I haven't had much of a problem with the laptop itself. It's the quality of the materials that disappoints me so much. Within a week, I found a hard black rubber thing on my bedroom floor that I couldn't identify. It turns out, it's one of the feet that goes under the laptop. It just fell off on it's own, from just sitting on my bed.. Then, the edge that goes around the screen is very thin and a little loose. I'm praying that this laptop will last a year before the screen detaches and it falls apart. At first I thought this must be a counterfeit, because I have purchased counterfeit TV's, but Samsung registered it, so I have to assume it's genuine. It's strange though, because the first person I spoke to said that that was NOT the serial numbers for their laptops. Then, they put me through to someone that said it was. The reason I was talking to them, was because I tried to register it online and it wouldn't let me, because my serial numbers were LONGER than what it said they were supposed to be. They never did explain that to me. So, I still don't know if I was sold an original Samsung Galaxy Book 4 computer or if it's a counterfeit or clone. The 1st person I spoke to said that was a serial number on one of the OLDER Galaxy Models. WHAT?? For the money I spent, I sure hope it's not a counterfeit. Samsung should be building better computers that don't start falling apart as soon as they are shipped to you. The one thing I do like about this, is the lighted keyboard, but I would not recommend this unit.

I bought this laptop strictly for writing and doing other work. I think it's great for doing just that. I haven't tried watching any shows on it or anything else, but with the i7 it definitely helps the laptop run faster and I appreciate that.

I really like this laptop after about a month of use. Big screen, nice keyboard, and super fast.

I've only had it for a few weeks but love the clear and crisp screen. Very fast processor. Love the backlit key board. Being a Samsung phone owner, I like that I can syc the two. Like how you just open it and it automatically turns on. No need to press the power button. I give this note book the thumbs up for the average to moderate user.

I haven't had any issues with this laptop, simple to use, and does everything i need it to. Thank you very much

Laptop works as advertised. I applied for your credit card as it advertised 10% off, including on the current days purchase. The 10 % was not applied to the purchase. It's for future purchases according to customer support. Canceled card and closed account. Deceptive!!! Probably will not buy again from Best Buy

This was a super good deal! I’m really glad I went with this choice! It gets the job done and the screen has great size and quality so it’s nice to watch things on too even though I originally just bought it for word capabilities. It also is pretty fast at processing.

I bought this to keep my records straight and to be more portable. Living in Florida, with all our wonderful storms, you want to be able to take your important things with you quickly. But, I have to say that this little computer is amazing. It's fast, light, and gets the job done. It was very affordable and I highly recommend it.

Very happy with this laptop. Keys light-up when typing, screen is great, screen is clear and is a good size. Very good for the price.

Great for studying, Bought it for my wife's PhD university course. She loved it

It’s a great basic computer. I wasn’t looking for all the bells and whistles; however, I wanted a solid computer that wasn’t going to break the bank. So far, this purchase checks all the boxes. Reasonably priced and a good, solid laptop.

From in-store review of product prior to purchase, to purchase online, to shipment of product to my home, to the opening of the gift for my husband, was flawless!

It so great!! Totally worth it and helps me a lot bc I’m a teacher and makes everything better and easier

The device features a fast response time and an excellent display, making it well-suited for my needs.

This laptop was exactly what I was looking for in terms of features and price-point (purchased during Black Friday Sale). It was easy to set up and get running in a short amount of time and is super fast! Couldn't be happier with my purchase!

I like the Samsung - Galaxy Book4 15.6" Laptop because of the speed and how user friendly it is.

Great lap top at a great price. Fast speeds and not limited to the microsoft suite of products

Best budget laptop I've ever had. Perfect size for getting the most out of a seatback tray. Pretty light too but it feels good and solid. I'll probably upgrade the SSD but everything else is a really good spec for the price I paid.