Customer Ratings & Reviews

Works great for my online classes. Very easy to set up and get started.

I enjoy everything about this laptop,the only thing that I have a problem with is the battery it last long enough but I wish I somehow lasted longer

Needed it for school. Runs great recommend to students

Bought this on July 19th. But the package didn’t arrive or went missing. I have informed support about this and they said they are going to replace the item and I have to pick it up from store. After 4 days the order was still on waiting, so I have contacted the support again they said the store has no stock and they said they can refund the amount. I got a confirmation mail stating that the refund has started and I would receive the amount in 7-10 business days. I have waited 10 days and contacted them again they said they couldn’t process the refund. I have asked them why they can’t stick to one thing, a representative has transferred the call to her supervisor. He said that the refund would be credited and just wait for 24-48 hrs for the email. It’s been 3 days now and yet there is no email. I don’t get it why make me wait for this long and not solve any issue. I don’t recommend anyone now for buying anything from Best Buy. First they said I would need to pickup the replacement that failed. Then they said they would refund the amount and I also have the mail confirmation. Next thing they said was they can’t process the refund. Now they are saying that I would have to wait 2 days and now it’s the 3rd day. Yet I don’t receive any mail but the support team says refund has started. All I have to say is why waste my time for all these days and make me call and chat with them for like 10 times.

Works great dont be scared to purchase has all the ports you need screen is good

I love the laptop, but am having trouble connecting it to my wireless printer. Probably has to do with the Windows 11 but it updated drivers.

This is a great computer at a great value. I really love that there is a port for the power cord on each side of the laptop!!! The screen is a decent size.

I love this laptop. It functions quickly. I am so glad I made this purchase.

Our sales rep was very helpful and showed us exactly what we needed.

I am not impressed with this laptop. The battery is horrible and dies within a few hours of use. I have to turn my computer on battery saver all day, every day in order for me to get a good battery performance. Everything else about the laptop is fine but the battery power made me regret buying this computer.

It was my first time buying from Best buy and it has been a very good experience so far. The Laptop that I got is working very well and given the specs it has, I feel I got a great deal on it

Very nice laptop. Pleased with my purchase. Knowledgeable salesman

Good product. Great service. Liked having the Geek Squad right there in the store to help. I learned a lot from Geek Squad on how to use the lap top.

Just what I needed _yyyyyyyyyyyyyyyyyyyyyyyyyyhyyh

I am very happy with my new laptop. It is all i expected it to be.

Best laptop I purchased so far and all thanks to Best Buy amazing deals.

Good for the money Works with all my Samsung gear, it has all a lot of the same apps as my S24 - notes gallery etc.

I got a value for my money and sales girl was just the best,real definition of sales rep with patient and tolerance. She's the best

Great choice and does it's thing, for it's price. I reccomend this production.

I needed a quality and easy-to-use laptop, I opted for this Samsung that works very well for what I need and more.