Customer Ratings & Reviews

I am older and have been here since the computer has gained popularity and become available for the average person. I am way behind but like to use mine daily. My Samsung is great for myself and for what I do. I will never use all the options or know how to use them but what I do use is faster and all around. I am very satisfied.

I love my laptop. It is so user friendly and holds a great charge.

The Galaxy Book does a decent job for most of the functions and tasks needed for at home work and activities, and purchased for a good price.

Bought this computer on November 15th, and as you can expect, I was excited to set it up. After setup, purchasing and installing Norton antivirus and MS Office 2024, I decided to explore Windows 11. It was then that I discovered photos and files on the computer that were not mine. Best Buy advertised and sold this computer as “New,” but this is not a new computer. I called Best Buy and the Rep (Yolanda) said they will exchange the computer. Will update later. Also, there were times when I moved the cursor to a link and left click the pad, there would be no response. I would have to refresh the page and click the pad again to get it to work. For the size of this computer, the volume is underwhelming. My ipad plays louder than this. I will exchange it for something else.

Open box is just as great as new one! Speed is fantastic! The screen is a perfect size. Don't feel my eyes strain like with smaller screens. Display quality is good. Keyboard isn't too loud. Soft keys. So far, I've enjoyed!

I'm new to Win11 and this laptop, have been using Win 7 PC. I selected a Samsung over other brands as I prefer their flat screen TV's so give them a shot. First it was somewhat of a shock of Windows 11 and all the automatic screens that pop up to purchase various add-on's. This laptop is just fine for my limited PC requirements, the display screen is just fine, but the battery life is only about 3.5 hours, ok for me since i only use it while at home.

Slim, fast and great sync with other devices. Great laptop.

I purchased this computer for work. It was what I expected. I wanted a more light computer, and the Samsung- Galaxy book4 15.6" had a good weight! So far I am pretty happy with my purchase.

This has by far been the best laptop I have owned to date...love the style and ease of use

I was looking for a decent laptop as I rarely needed it. This one was the perfect price and has every feature I was looking for, including fingerprint security.

Love the no hassle buy with BB the help is the greatest. I love this computer it is fast. It has a lighted key board that is easy to use. The set up is fast and seamless. I prefer Intel over AMD. I like the 16GB or the 8GM. It's perfect for Seniors or anyone. I went from a Dell 17 screen to 15 1/2 Do not regret it. Look for BB sells every week. I bought on sale. They won't do you wrong.

Easy to use and sleek finish. Love it. Easy to setup.

I love this laptop. I originally bought it to play Sims and another game, the games run good with little issues. Only Sims 4 struggles a bit but to be fair, I have A LOT of mods. I recently started using it for work though and it works great. The only issue I have is the battery life. It could be better

Nice & easy to use, I'm not a savvy one on computers but this one, I like it very much

[Employee of bestbuy] I love the keyboard set up on this laptop. It's similiar to the dell or microsoft. I personally don't like when the letters and keys are huge.the numeric keyboard was awesome to have as well. When it came in I didn't realize the display was that of the non-touch screen so instead of your bright almost phone-like screen that you get on the 2 in 1 laptops (laptops that fold into tablet mode and are touch screen), so I was a bit disappointed but that was my fault for not paying much attention to the pictures. When I turned the laptop on it was pretty loud. Hubby reminded me that it was due to being turned on and booting everything up. After a couple of times it was still loud and got hot after 30-40 mins. Like i said, it's possible I got a defective product or it could be due to it being only the base model as well. I've heard that the 360 model and ultra model run amazingly! In my opinion, if you're going to get a samsung book don't get the base model (book4) get the 360 or the ultra model. You get what you pay for. While yes, they are much more expensive you are also paying for better display and a flawless experience.

I am very pleased with this laptop, I got it set up in no time and have been using it daily. Very impressed with the speed, almost no lag. I would purchase again!

Exactly what my wife was looking for: fast, easy to navigate, and quiet.

I bought this for my college bound sister and it has been serving her well. I haven’t heard her complain about a thing since she's had it .

I love my new Samsung Galaxy Book 4! The 15.6" screen is great! It is lightweight, fast and easy to use!

Went to several big box stores some of them electronics stores but we did not find a computer with the features we wanted that we liked until we came to Best Buy. This purchase was for our grandson so we were looking for a sleek, light weight, powerful lots of memory and priced right.