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Customer Ratings & Reviews

$645.00
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The comparable value is $769.00

Customer reviews

Rating 4.6 out of 5 stars with 1137 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers find value in the product's impressive overall performance, processor speed, and screen quality. Its portability, lightweight design, and good battery life are also frequently praised. However, a few users have noted minor concerns regarding fan noise and RAM usage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,137 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a very nice laptop for the price. Works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sales team was very helpful very knowledgeable fast service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop, Good price, Good speed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop good price, gets a little hot so might want a cooling stand if you plan on playing video games or anything processor heavy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its good for strictly work , and day to day operations. only thing is , i realized it has integrated graphics, so gaming is limited, but office work is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good to go

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rale like the samsuns would recommend it not the storage easy to use

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 3 out of 5 stars

    John MC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In general, it is a very nice laptop in regard to its speed and ease of use. However, I hear the fan at times more than I would like.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha JohnM, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4. We value all feedback as it ensures we remain innovative while improving on the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. It's normal for the fan to get louder if the PC is working hard and should quiet down when the task is complete. Gaming and video rendering are notorious for pushing a computer. If the fan is running hard during normal use, there's a few things that can be done. Please take a look at, "Samsung PC cooling fan noise" to help resolve what you may be experiencing with your PC. Let us know if you have any questions or if you would like any further assistance by reaching out to Support. Thank you for being a staunch Samsung customer. - Debra Samsung

  • Rated 2 out of 5 stars

    Keeps restarting, having issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not about Best Buy, but, the laptop. It looks great, the specs are great, but, it constantly restarts, and half the time the restarts are slow. I walk away for 5 minutes and it has restarted. It loses WiFi connect and I have to restart. I've gotten the blue screen twice. It's only a few months old. Usually love Samsung products, extremely disappointed

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations PorterG, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Book4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you're having an issue with your Samsung Windows PC or if it isn’t running properly, you can use Samsung Recovery to reset the device and restore it to a previous point in time. Samsung Recovery has options for creating a backup, performing a reset, and even restoring the Windows OS. You should consider creating backups regularly when your PC is running well, especially if you plan to make big changes. This will ensure that you have a stable backup available in case your Samsung Notebook model, such as your Galaxy Book or Galaxy Tab Pro S, ever malfunctions. You can also reset your Microsoft account password if you’ve forgotten it. Please take a moment to review, "Recover, restore, or reset your Samsung PC," "Cannot connect Samsung PC to internet," and "Blue or green screen error on Samsung PC" to help resolve what you may be experiencing with your device. Feel free to reach out to Support afterward if you have any questions or if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra Samsung

  • Rated 4 out of 5 stars

    buying a laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked best buy for when I was looking for a laptop, I could pick what options I wanted. This is better than other sites I used because you don't have to buy whatever they offer. On best buy you use the filters to only get what is important to you. It narrowed it down to two laptops making it easy to decide.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    computer in excellent condition, without any problem and no scratches

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gill

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice deal I always purchase from best bye store bestbye give me best opruchinity and also get rewards on bestbye card

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its been great! Way better than my macbook.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop at a great price! Customer service was outstanding at the Greenville location!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this everyday. It was very affordable and has many features. I love this laptop and everything that it comes with. Definitely plan on upgrading when I can.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome LapTop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LopTop is Awesome I really enjoy using it. I use this on my DTF Printer and the quality is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    teacher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a great Samsung laptap for a great price. The Geek Squad set it up very quickly and the explanations were very simply expressed. THANK YOU!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was delivered very quickly and arrived in perfect conditions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop is not fit for miney

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product and quality and great service from Best Buy but the only problem Samsung the laptop configuration is not fit this price

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my college assignments. So far its been great. Yet laptop tended to warm up fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Galaxy Book 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop works very well and Best Buy was very helpful in setting it up for me. I have only one complaint it sometimes doesn't play the audio through the blue tooth devices that I sync it with although it shows that it is linked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung laptop purchased is awesome. The super fast charger is very helpful when having to do updates. My former laptop was very old so the new one has given so much more flexibility.

    I would recommend this to a friend