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Customer Ratings & Reviews

$645.00
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The comparable value is $769.00

Customer reviews

Rating 4.6 out of 5 stars with 1137 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers find value in the product's impressive overall performance, processor speed, and screen quality. Its portability, lightweight design, and good battery life are also frequently praised. However, a few users have noted minor concerns regarding fan noise and RAM usage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,137 reviews
  • Rated 5 out of 5 stars

    Samsung Book

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift and the recipient loves it. Breaking the cost down in 4 payments during the holidays was a bonus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sales service. This store has great setvices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was fortunate that there was a sale going on so i purchased this laptop for my grandson for Christmas. So i can give better feedback then.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dr

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little slow Would prefer the power input to be on the right side of the device Could use at least one of two more usb ports

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our college student. Connects with Android phone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    AWFUL BATTERY

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not impressed with this laptop. The battery is horrible and dies within a few hours of use. I have to turn my computer on battery saver all day, every day in order for me to get a good battery performance. Everything else about the laptop is fine but the battery power made me regret buying this computer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks for sharing your candid feedback with us, Destiny. We always look forward to hearing from our customers! We see that you reached out concerning your Galaxy Book4. The Galaxy Book4 Pro battery offers up to 21 hours of video runtime and supports fast charging, allowing you to reach 35% battery capacity in just about 30 minutes. If you feel that the battery life has decreased, you can use the Smart Battery Calibration feature to reset and recalibrate the battery's performance. To perform the calibration, start by closing all programs and disconnecting the AC adapter, then access the Samsung BIOS Configuration by pressing F2 when the SAMSUNG logo appears. Run the Smart Battery Calibration by clicking on Advanced in the left-side menu and then double-clicking on Smart Battery Calibration in the right-side menu. The process may take up to 5 hours, and after the battery is completely discharged, connect the AC adapter to recharge the battery. If you encounter any further challenges, please do not hesitate to reach out to our Support team for additional assistance. -Kelvin Samsung

  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, fits all of my needs for school and is sleek and thin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chrome laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gave me the opportunity to browse the Internet great laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a value for my money and sales girl was just the best,real definition of sales rep with patient and tolerance. She's the best

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Warranty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement unit for a warranty. It works fine, but disappointed it doesn't have the touch screen & it is much heavier.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy everything about this laptop,the only thing that I have a problem with is the battery it last long enough but I wish I somehow lasted longer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Notebook 4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I purchased so far and all thanks to Best Buy amazing deals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son is very pleased with his laptop. No issues at all.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok…I’ll stick to HP in the future.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what I need it to do but definitely not a fan of Samsung. Only purchased because it was on sale. The numeric keys on the right of the keyboard seem “off” and the +-*\ keys are in odd places. The keyboard doesn’t feel natural when you’re typing.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings JM416, thank you for finding the time out of your day to share your sentiments with us about your experience using the Samsung Galaxy Book4. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more details available regarding what you may be experiencing with your PC and without being able to ask you any follow up questions to probe further, I suggest contacting Support if you would like any further assistance with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    Its okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks nice i like it but i just happen to get a defective one im returning today

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Rozz, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book4. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your Galaxy Book4 and without being able to ask you any probing questions, I recommend reaching out to Support for further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Worth Every Penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is excellent i bought this product at 691$ pretty reasonable deal. But the brightness should have been high, other than this everything is promising

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has everything I need and want in a home laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer. Excellent service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my new computer and especially Geek Squad’s efforts to get it set up and transfer data.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our sales rep was very helpful and showed us exactly what we needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume could be louder. Mainly using for church functions.

    I would recommend this to a friend