Customer Ratings & Reviews

Hi there Timm, thanks for taking the opportunity to review your Samsung Galaxy Book4. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you don't really use a certain app or need to make some space on your PC, you can remove apps you don't want. However, some preinstalled or Microsoft apps cannot be uninstalled. Here are the steps you would take to remove your unwanted apps: 1. Select Start, begin typing Add or remove programs, and then click it when it appears. 2. Select More options (the three vertical dots) next to the app you'd like to remove. (On Windows 10, just select the app.) 3. Select Uninstall, and then select Uninstall again to confirm. Be sure to check out, "Install or uninstall apps on your Samsung PC" if you would like more information. If you have questions for us or if you would like further assistance, let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer. - Debra

Howdy Doc2007, thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Book4. We appreciate your candor as we make every effort to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Check out, "Reduced battery life on Samsung PC" when you have the free time available to conduct some simple troubleshooting. To fix your fingerprint scanner not recognizing your data, clean the power button sensor, restart the device, and update the fingerprint driver via Samsung Update or Device Manager. You can reduce the touchpad sensitivity on your PC to "Low" in Settings > Bluetooth & devices > Touchpad if you feel as though it is too sensitive to your hand placement. If you would like any further assistance afterward, please reach out to Support. We're always happy to help in any way that we can! Thank you for being a valued Samsung customer. - Debra

Good day DavidB, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more information available and without being able to ask you any follow up questions, we suggest reaching out to Samsung Support for further assistance. Thank you for being an unwavering Samsung customer. - Debra

Good day MACKENZIEK, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Book4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Samsung PC's touchpad is not working, it may simply be locked or disabled. There is an easy way to unlock it and get the touchpad working again. If that doesn't do the trick, resetting the driver or installing updates could help. If all else fails, try a factory reset. Please take a moment to check out, "Touchpad is not working on Samsung PC" to help resolve what you've described to be experiencing with your PC. If you would like any further assistance afterward, please feel free to reach out to Support. Thank you for being a faithful Samsung customer. - Debra

Hi there Redhusker, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Book4. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Please take a moment to review, "Reduced battery life on Samsung PC" to help resolve what you may be experiencing with your battery life. If you would like any further assistance, feel free to reach out to Support. Thank you for being a faithful Samsung customer. - Debra

Howdy JudiZ, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Book4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If you're experiencing less than optimal battery life on your PC, please take a moment to review "Reduced battery life on Samsung PC" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing. Feel free to contact Support afterward if you have any questions or if you would like further assistance. Thank you for being a valued Samsung customer. - Debra

Salutations TAngi, thank you for reaching out to share your thoughts with us about your experience using the Samsung Galaxy Book4. We appreciate your feedback as we strive to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your PC but we need more information regarding what may be occurring before we can do so. Please feel free to contact Support at your leisure if you would like further assistance. Thank you for being a steadfast Samsung customer. - Debra

Hey there ScottyC, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing or locking up there could be carious reasons. Please take the opportunity to review, "Samsung PC runs slowly or freezes" to help resolve what you have described to be experiencing with your Galaxy Book4. If you have any questions for us afterward or if you would like any further assistance, let us know by contacting Support at your leisure. Thank you for being a valued Samsung customer. - Debra

Hey LeviS, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you are having difficulty connecting a Bluetooth device to your PC, or if the Bluetooth setting won't turn on or is missing completely, there are a few steps you can take to get your device connected. Please take a moment to review, "Can't turn on Bluetooth or connect devices to Samsung PC" to help resolve what you may be experiencing with your connectivity. If you would like further assistance afterward, feel free to reach out to Support. Thank you for being a trustworthy Samsung customer. - Debra

Hello YeshvirY, thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Book4. We appreciate your feedback as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Samsung PC will not turn on or show any indication of charging, don't worry, there are some methods you can try to fix the problem. You should check that you have a good power outlet and that any external monitors are properly connected, powered on, and on the correct source. Please take a moment to review, "Samsung PC will not turn on or charge at all" to help resolve what you've described to be experiencing with your PC. If you have any questions for us or if you would like any further assistance, please feel free to contact Support. Thanks for being a valued Samsung customer. - Debra

Howdy RobertF, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Book4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the sound on your Samsung PC is distorted or scratchy, you can try fixing it by adjusting the volume or checking if updates are available. Keep in mind that this also depends on the type of sounds or music you’re listening to. Please take a moment to review, "Sound from Samsung PC is distorted or scratchy" to help resolve what you may be experiencing with your audio quality. If you would like further assistance after reviewing the resource shared, do not hesitate to reach out to Support. Thank you for being a valued Samsung customer. - Debra

We appreciate you taking the time to share your honest feedback on the Galaxy Book4, DJBuddy. We always look forward to hearing from our valued customers. The Galaxy Book4 is designed to elevate your everyday experience. With the latest Intel CPU and the option for NVIDIA GeForce graphics, it helps you make the most of every moment. Whether you're working hard or relaxing, this laptop delivers powerful performance. It comes with 512GB of built-in storage and can be expanded up to 2TB with additional SSD storage. We hate to hear that you had to have your device reset to factory conditions and hope that you are now able to enjoy the great features the Book4 has to offer. If you have any other concerns or questions, please reach out to us at Support. -Kelvin