Customer Ratings & Reviews

So far, I haven't had much of a problem with the laptop itself. It's the quality of the materials that disappoints me so much. Within a week, I found a hard black rubber thing on my bedroom floor that I couldn't identify. It turns out, it's one of the feet that goes under the laptop. It just fell off on it's own, from just sitting on my bed.. Then, the edge that goes around the screen is very thin and a little loose. I'm praying that this laptop will last a year before the screen detaches and it falls apart. At first I thought this must be a counterfeit, because I have purchased counterfeit TV's, but Samsung registered it, so I have to assume it's genuine. It's strange though, because the first person I spoke to said that that was NOT the serial numbers for their laptops. Then, they put me through to someone that said it was. The reason I was talking to them, was because I tried to register it online and it wouldn't let me, because my serial numbers were LONGER than what it said they were supposed to be. They never did explain that to me. So, I still don't know if I was sold an original Samsung Galaxy Book 4 computer or if it's a counterfeit or clone. The 1st person I spoke to said that was a serial number on one of the OLDER Galaxy Models. WHAT?? For the money I spent, I sure hope it's not a counterfeit. Samsung should be building better computers that don't start falling apart as soon as they are shipped to you. The one thing I do like about this, is the lighted keyboard, but I would not recommend this unit.

I recently purchased a Samsung laptop from Best Buy, and I’m very impressed. The performance is fast, handling multitasking with ease, and the display is sharp and vibrant. It’s lightweight and portable, perfect for work and travel. Best Buy’s customer service and delivery were excellent. Highly recommend!

Laptop works as advertised. I applied for your credit card as it advertised 10% off, including on the current days purchase. The 10 % was not applied to the purchase. It's for future purchases according to customer support. Canceled card and closed account. Deceptive!!! Probably will not buy again from Best Buy

I had a fantastic experience purchasing my laptop. The laptop works perfectly, and I couldn’t be happier with the quality and performance. The screen resolution is beautiful and the amount of files it can handle makes this experience worth it.

I bought this to keep my records straight and to be more portable. Living in Florida, with all our wonderful storms, you want to be able to take your important things with you quickly. But, I have to say that this little computer is amazing. It's fast, light, and gets the job done. It was very affordable and I highly recommend it.

My wife loves the laptop. She likes the fact she can incorporate her phone with the laptop. Makes transferring things a lot easier.

Great product and quality, very fast and easy to use.

I haven't had any issues with this laptop, simple to use, and does everything i need it to. Thank you very much

I bought this laptop strictly for writing and doing other work. I think it's great for doing just that. I haven't tried watching any shows on it or anything else, but with the i7 it definitely helps the laptop run faster and I appreciate that.

Very happy with this laptop. Keys light-up when typing, screen is great, screen is clear and is a good size. Very good for the price.

The device features a fast response time and an excellent display, making it well-suited for my needs.

Setup prompts were excellent. Very fast response time. I needed a few more USB ports; so purchased a USB expander. The charger location is only on the left side of the laptop, so will probably use a converter connector, I have to look for that type of device as of now.

I really like this laptop after about a month of use. Big screen, nice keyboard, and super fast.

I like the Samsung - Galaxy Book4 15.6" Laptop because of the speed and how user friendly it is.

Great lap top at a great price. Fast speeds and not limited to the microsoft suite of products

Here are a few options, counting characters: 1. Great selection, but prices can be high. (39 characters) 2. Good place for electronics. Staff can be hit or miss. (49 characters) 3. Best Buy has good tech and sometimes great deals. (45 characters) 4. A go-to for all things tech. Great service! (41 characters)

I am currently using my Samsung Galaxy Book 4 and I LOVE it. This laptop has everything I was looking for. The battery life was one of the main worries, but I am no longer worried. I can do hours of homework without charging my battery.

This was a super good deal! I’m really glad I went with this choice! It gets the job done and the screen has great size and quality so it’s nice to watch things on too even though I originally just bought it for word capabilities. It also is pretty fast at processing.

Love this laptop. It’s lightweight, long battery life, and quick. I wish it were touch screen

Happy with the services. I was looking for something less and found something that give me everything. Worth every penny.