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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $899.99

Customer reviews

Rating 4.6 out of 5 stars with 969 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the Galaxy Book4 15.6" laptop for its excellent keyboard quality, long battery life, and lightweight design, making it easy to use and transport. Many appreciate its ease of setup and the smooth performance provided by its ample RAM. While some users noted occasional fan noise and WiFi connectivity issues, the positive feedback on other features significantly outweighs these concerns. The laptop is also frequently cited as offering good value for its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 969 reviews
  • Rated 3 out of 5 stars

    It took me three laptops from Best Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

     I was assured that I’d receive brand-new laptops, not refurbished ones. However, the first laptop wouldn’t connect to the internet at all, despite my excellent internet connection. The second laptop had audio issues, which nearly cost me my job. It was my first day with my manager, and he had to delay my training by another week be of audio and connection issues, missing both my orientation and the training session. Due to internet inconnectivity like the previous one. Finally, the third laptop worked correctly—guess third time’s is still a charm.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha Oceanwife, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The first thing to do when you are having difficulty connecting to the internet is make sure your modem and router are working properly. Reset your modem and router according to the manufacturer's recommendations. Then check out, "Cannot connect Samsung PC to internet" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your connectivity. If the sound on your Samsung PC is distorted or scratchy, you can try fixing it by adjusting the volume or checking if updates are available. Keep in mind that this also depends on the type of sounds or music you’re listening to. Also check out, "Sound from Samsung PC is distorted or scratchy" when you have the time to troubleshoot your audio quality. If you would like to share additional feedback with us regarding your current Galaxy Book4 or if you would like any further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Samsung Ovet & Over

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely versatile and easy to manage. I found it to be a great asset to my digital business

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super experience, I recommend everyone to buy it. Fast and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Willr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop is easy to use the large screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use and does what I need.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for what I use it for. 10 key placement takes a little time to get used to. User friendly with video guide on how to set up. Overall i really like it and it does what I need it to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Likely fairly cheap computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was pretty much what I expected. The delivery is a bit problematic because the delivery guy did not run the doorbell but left the box propped against the door so I went to open the door I had to grab it for it fell down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my girlfriend this Samsung laptop and she loves it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trade in fiasco. Best Buy loses valuable consumer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do note* This review is about the trade in offer that was offered through best buy during this purchase. NOT THE COMPUTER PURCHASED. Very misleading and crooked. I was given an offer of $260 dollars for my HP Envy laptop. This included an additional $50 bonus being I am a Best Buy member. Low and behold I was given $0. And by the time this was established my 15 day time was up on being able to return the new one. Best buy said the processor in my laptop was different than the spec that was entered in when the transaction was done. The best buy website auto populated the model when entering it, assuming it pulled it from when I purchased it from them. But evidently not. My bad I guess for assuming, but best buy did nothing to prove that it was my error. My trade in was sent back to me and I didn't even get the $50 for the attempt. I will no longer shop Best Buy exclusively like I have done for many years now. Good riddance.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for my job

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. Fast, practice, good battery life, perfect weight.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Totally is good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is really nice but the protection is higher than I expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy The best when it comes to providing high service in any product for its customers. Where your comfort and satisfaction is ours.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought a Samsung laptop for 650.00 and so far it has been running so well and helps serve my purpose for buying it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keyboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the screen size ! One thing I would like to advise the zero and period for my 10 key liking are reversed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 15” laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is just as expected and works well with I need it for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm in love with it)) I took the laptop for work and it handles all programs perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop. Samsung excellent.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent product. The ecosystem of Samsung galaxy is wonderful. A great laptop, recommended.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop worked great for about a month before the display stopped working. I went back and forth with customer service a lot, finally sent it in (after being told I would have to drive 2 hours to the repair center) and they told me it would be over 1k to fix! Had them send it back and the entire laptop doesn’t work now, not just the display. At least before I sent it in I was able to connect to a monitor and use the laptop! I’m disappointed as a graduate student on a tight budget, now having to buy a new computer (again, for the second time in 3 months)

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Please know you are leaving a review for the [series/model], not the service provided by a third party seller. Please follow up directly with the seller for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. Samsung

  • Rated 5 out of 5 stars

    Samsung laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new laptop. I got a stand for my birthday and love that addition to my new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is Simply the Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I simply love Best Buy. The service is great. My package arrived early and in perfect condition !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't have fast internet then the computer will be a bit slow but for other uses the computer does well

    I would recommend this to a friend